Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.30

4.3 Rating 2,377 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

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Metrics

4.3

Based on 2,377 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“enjoyed our break - lodge was clean and spacious. staff very friendly.”

Helpful Report

Posted 6 years ago

“Great location and lovely lodge , staff very helpful and pleasant .Unfortunately we did have to wait until just after 5 pm to get the keys due to a busy weekend the lodges took longer to clean , the staff were apologetic and is offer a free coffee while we waited. The lodge was clean and tidy although for this time of year ( first week in April ) was in need of a deep clean i.e blinds and outdoor furniture . The pool was clean and warm and the set up was good so you could enjoy a swim pretty much when you wanted due to having your own fob to get into pool . we only used the inn on one occasion and the food and drinks were very enjoyable .”

Helpful Report

Posted 6 years ago

“Had to wait an hour for our keys. Which was frustrating as we hadn't arrived until after the arrival time advertised. Lodge was clean but could do with some extra care and attention. Comfortable and spacious. Dog friendly.”

Helpful Report

Posted 6 years ago

“We had a great family long weekend at Waveney River centre celebrating a special birthday and Mothers day! The staff were friendly and helpful at all times. The star of the show was the hot tub which was so warm and ready for us on arrival. The only reason this is not a 5 star review is that we were unable to book out a boat as we were 2 days early for the season which was sad as the weather was amazing-so we so have appreciated more flexibility with this! We ate in the restaurant which was excellent value for money so we shall be back! - thank you”

Helpful Report

Posted 6 years ago

“The hotel itself is lovely and the bar staff are great the only slight downer was the frosty reception we received from the reception area. No smiles for us.”

Helpful Report

Posted 6 years ago

“Brilliant place, but I will be emailing a complaint about one of the bar staff.”

Helpful Report

Posted 6 years ago

“We had a lovely weekend break staying in Bungay lodge. The location of the site is beautiful and peaceful and we enjoyed seeing the local wildlife. The lodge was clean and tidy and a good size. The hot tub was fantastic with a wonderful view over the marshes. The staff were generally friendly and helpful. A couple of minor gripes: 9.30 checkout is too early! When we handed the lodge keys back we were allowed to use the site facilities for the rest of the day (which we appreciated) but when we went to the swimming pool we couldn't get in, as the access fob was attached to the lodge keys. We asked for a child's portion of a roast dinner at the Waveney Inn and were told that was not possible. Surely there couldn't be anything easier than making a smaller portion of a roast dinner, so more of a customer focused 'can do' attitude would have been appreciated.”

Helpful Report

Posted 6 years ago

“Lovely lodge very spacious WiFi not very good Hot tub excellent”

Helpful Report

Posted 6 years ago

“Excellent location for a peaceful break away . Cabins are great although they could be a little cleaner in places . Staff are really kind”

Helpful Report

Posted 6 years ago

“Disappointed that the washing up facility wasn’t open as we have a small camper van without hot water we were allowed to us the laundry sink although that has a sign not to use! Bar staff and allow we meet were excellent and the food available very good quality at reasonable prices Thanks”

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Posted 6 years ago

“Lovely friendly staff, and good food at the Inn touring pitches starting to need some TLC as the pitch we was on the TV point was missing and reported it but still wasn't fixed”

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Posted 6 years ago

“Staff are lovely, very helpful & friendly. The yurt is such a lovely get away - few minor issues with the log burner needed a clean out, black mould inside the yurt, showers aren’t overly clean, dirt along the back of the toilet seat, no mop to clean out floor after shower so dirty water left on the floor. They are very minor problems - The yurt is a perfect getaway for us, with 4 kids we have barely any time to ourselves so we enjoy a little get away. Would recommend to friends and family.”

Helpful Report

Posted 6 years ago

“Waveney river centre lovely tranquil setting. Very clean good food in bar and restaurant, we stayed in fritton lodge very spacious and clean ...only one grumble ..maybe hot tub needs screening like others ...but apart from that lovely.”

Helpful Report

Posted 6 years ago

“Room was lovely, breakfast was great but evening menu disappointing as some of the menu was not available and no desserts only ice cream. Considering the hotel was full, we expected a full menu.”

Helpful Report

Posted 6 years ago

“Very pleasant holiday destination, with modern accomodation, very nice views across the broads and very helpful and friendly staff in reception, the bar and on the ferry across the river to Suffolk. Just a couple of things that prevented me from scoring "Very Good": 1/ Despite staying in some of the newest accomodation, we found the bedrooms a bit tight for space and the lack of any draws or low level shelving for clothes that cannot be hung up was disappointing. 2/ We thoroughly enjoyed the jacuzzi, but found it difficult to open and close the understandably large and heavy lid, particularly with little foot space around the edge. I would definitely recommend having about 30cm all the way around..”

Helpful Report

Posted 6 years ago

“It was unfortunate that we chose to stay at Waveney River Centre when the weather was so poor as we could not take advantage of the beautiful surroundings. The chalet was clean and warm with high specifications. The staff were friendly and courteous. The huge bed and hot tub were a real bonus and made our stay even more memorable. Whilst the chalet was of high specifications the equipment (pots and pans, kettle and cutlery etc) were not: making me think that the 'damage deposit' of £100 could have replaced everything in the chalet and still left some change. Overall though a quiet, beautiful and friendly place to stay with close proximity to the south Broads.”

Helpful Report

Posted 6 years ago

“Booked this for a birthday weekend celebration Lovely views over marshes from rooms. Comfortable, large rooms with plenty of tea, coffee Food in the restaurant was better than expected We were a little disappointed that the bar shut earlier than advertised. We would have liked a drink in the bar when we returned to the centre on Saturday evening”

Helpful Report

Posted 6 years ago

Hi Paul, thanks for leaving us a review. We're glad to hear you had a nice time and hope to see you again :)

Posted 6 years ago

“Lovely place but beds not really fit for purpose! Very small double bed and single beds have springs poking out everywhere! View from Lodge would be nice if it wasn't for the sludge!”

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Posted 6 years ago

Hi Dionne, thanks for leaving us a review. Glad to hear you had a nice time! I struggle to imagine what it is you're referring to as 'sludge'. If you mean the water in the dyke beside the marshes, that's just the algae buildup on the surface. This happens when water sits stagnant in the sun; nothing we can do about it. :)

Posted 6 years ago

“We had a lovely stay, the lodge was great, the only thing that could have been improved upon was that the hot tub was closed when we visited the pool, and the pool was quite cold. Also a more regular cleaning of the hot tub at our lodge would have been good, as it was starting to look pretty murky and off putting on our last dip in it.”

Helpful Report

Posted 6 years ago

Thanks for leaving us a review. Let me reassure you that the lodge's hot tubs are emptied, cleaned and refilled in between every customer's visit. We're sorry that it seemed dirty by the end of your stay, but we do our best to make the hot tubs as clean as possible for your arrival. I hope that clears things up!

Posted 6 years ago

“There are lovely views, Nice pub with good food however post code on info sent me to middle of Norwich,approach road is not good with a caravan. The toilet block nearest to touring pitches where closed all weekend with a few vans on here it makes a walk in bad weather not pleasant. We will return again”

Helpful Report

Posted 6 years ago

Hi Phillip, sorry to hear about the few issues you had. Hopefully the postcode will be updated on GPS systems soon, as we recently changed it. We're glad to hear you had a nice time regardless, and look forward to seeing you again :)

Posted 6 years ago

Waveney River Centre is rated 4.3 based on 2,377 reviews