Waveney River Centre Reviews

Name: Waveney River Centre
Address: Staithe Road, Burgh St Peter, Norfolk
Rating: 4.29

4.3 Rating 2,379 Reviews

84 %

of reviewers recommend Waveney River Centre

Company Reviews

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Metrics

4.3

Based on 2,379 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Courier
On-time Delivery	Greater than 82%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01502677343

Email:

lisa.holmes@waveneyrivercentre.co.uk

Location:

Staithe Road, Burgh St Peter
Norfolk
NR34 0DE

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Waveney River Centre 5 star review on 13th August 2022

Kathy Burton

Waveney River Centre 5 star review on 26th November 2021

Bradie Hubbard

Waveney River Centre 5 star review on 19th November 2021

Vicky Elsom

Waveney River Centre 5 star review on 13th November 2021

Emmi Macpherson

148

Anonymous

Anonymous // 01/01/2019

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“Accommodation was very nice staff very pleasant”

Helpful Report

Posted 6 years ago

“Just to thank the individuals who sorted out my problem,to do with a dog,you know who you are!”

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Posted 6 years ago

“We have stayed at the River Centre on several occasions, camping in our tents, once in a Yurt, but this time we thought we would try a Pod. First off we were very disappointed at the reduced size of the shop since our last visit, specially since it is the only one for some distance. Pod no.6 was unbearably warm with the doors closed, and where the ground at the front had dropped away it left a very high step to get into the pod. The pod is at the top of a hill with no nearby car parking, which means a lot of walking up and down the hill during our stay. Also the pods are situated at the childrens play area, which meant a lot of noise and children running round the pod until quite late at night. So we have decided that for us the pods are a bad idea.”

Helpful Report

Posted 6 years ago

“Great location but let down by the lack of basic essentials and appalling customer service. We had modest expectations, especially as we had chosen a pet-friendly lodge and were initially impressed with its spacious interior. However we quickly realised that our luxury lodge would not live up to its description. The ample wardrobe space was useless without hangers, the fridge was missing a shelf making it hard to store drinks, the bathroom door locked itself if closed on exit so we had had to wedge it open to avoid being locked out and there were no comfortable outdoor chairs for relaxing and enjoying the view. There was also a lack of basic kitchen equipment such as mugs and glasses and we even had to buy a frying pan. But worst of all was the smell. The pungent stench in the master bedroom was sickening and seemed to come from the carpet. We put up with this for a couple of nights, using air fresheners and shake n vac. We then asked reception for help as it was ruining our holiday. The friendly lady on reception seemed surprised and assured us that they would sort out the smell and the faulty door lock. But nothing was done. So I submitted an online complaint to our Hoseasons booking agency and received an encouraging phone call the next day to advise that the site manager would be in touch. Unfortunately this did not happen and we were left feeling very disappointed. Such a shame as this could be a really nice place. With some care and attention to the holidaymakers' experience, these issues could be resolved with relatively minimal expense, but it seems that no-one could be bothered to invest the time to care.”

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Posted 6 years ago

“Lovely campsite, shame there was a few niggles this year as we have been here before and had a lovely time. Some rude staff members, no papers or magazines as they have made the shop Smaller!! Another”

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Posted 6 years ago

“Lovely setting, nice lodge but aircon or a fan in the bedroom in the sweltering heat of this week would have been fantastic. Also park employees riding up and down on rough gravel roads kicking up dust all day in front of the lodges did not induce a feeling of relaxation or wellbeing.”

Helpful Report

Posted 6 years ago

“Had another nice holiday in London lodge. We came two years ago. Eddie's secret garden is a bit tired now. Needs attending. Bushes around the lodge need a tidy up. Shop has been halved in size, not much choice. Staff polite and helpful. Hired a boat for two days. Very good.”

Helpful Report

Posted 6 years ago

“aaa The staff at reception are superb at welcoming and giving out all the information tao get you comfortably settled The chalet was beautifully clean. The welcome biscuits tea coffee and milk very much appreciated after the journey The reclining chairs and waterproof seat covers are another thoughtful and welcoming feature of the chalets. The inn and the shop are both run with a friendly and helpful manner Your brochure and web site, with directions are spot on and a good guide as to what is available My only mild wish is that the walk to Oulton broads had a few natural wood seats along the route to sit and take a breather and have chance to use the binoculars to look around in comfort... I still give you 5 stars though”

Helpful Report

Posted 6 years ago

“We had an excellent stay in the Aft Cabin. Very clean, comfortable beds, lovely soft towels, all the extras you could want with tea/coffee/Hot chocolate and biscuits topped up each day. The breakfast was very tasty and my 5 and 2 year old enjoyed their boiled eggs each day using the improvised egg cups. The staff were helpful and the menu in the evening gave us plenty of choice to suit adults and young children. We would happily return.”

Helpful Report

Posted 6 years ago

“Our stay was enjoyable and the staff very friendly. The lodge was of a very good standard and all the facilities we needed.”

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Posted 6 years ago

“Wonderful peaceful setting, with plenty of different staying options. Grounds well kept, great play area for kids. Lovely heated indoor pool. Nice shower, toilet and washing up facilities. Whole site quiet by 10pm. Very helpful and friendly staff. Restaurant quite expensive when you consider the quality of the food. Ok if you enjoy school dinner quality. Vegetables boiled to the max and completely tasteless. Decking areas could do with sandpaper type grip on. Both my husband and I almost slipped over several times in various shoes with good grip on the dry decking areas leading to showers. And I slipped and fell quite badly on dry decking leading to pool, injuring my wrist and shoulder.”

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Posted 6 years ago

“Fantastic place to stay. Very friendly helpful staff. Food very good great value for your money.”

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Posted 6 years ago

“Absolutely loved this venue everything is spot on will be coming back onto the Kingfisher pitch”

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Posted 6 years ago

“Amazing staff and amazing place we had a lovely couple of days can’t wait to go back again next month”

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Posted 6 years ago

“A lovely relaxing stay on a peaceful site. Our toddler loved the playground and swimming pool and we loved relaxing in our hot tub with views over the broads one he was in bed! The staff were all very friendly. The only thing I would say is that the pond dipping area in the secret garden could do with a bit of TLC as it is very overgrown.”

Helpful Report

Posted 6 years ago

“Location is lovely. The Farmhouse is a nice space but in need of some TLC. Local convenience stores are quite a distance from site (as onsite is somewhat limited and expensive) but we were still able to enjoy our stay.”

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Posted 6 years ago

“Location is lovely,”

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Posted 6 years ago

“Had a very lovely weekend here”

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Posted 6 years ago

“I have been coming for many years now and will be coming for many more. Thank you.”

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Posted 6 years ago

“Gorgeous location, well run facilities and super friendly and accommodating staff. Our pod was perfect for our short stay. Loved canoeing on the river and kids enjoyed the pool. Many thanks we’ll be back”

Helpful Report

Posted 6 years ago

Waveney River Centre is rated 4.3 based on 2,379 reviews