Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Items arrived - no issues. Opened the box and was amazed to establish that the items were not as described and resembled something that could be bought from a Pound Shop (no disrespect to Pound Shop's). Then to further compound the issue - there was no printed returns label within the packaging. I contacted customer services, who said, in a blasé way, that it is not their policy to enclose returns labels. Why not. Most other on-line organisations do. Be warned do not shop with this organisation - poor products, poor customer service, poor returns policy.”

Helpful Report

Posted 8 years ago

“I have yet to find anything on Wayfair that is 70% off - not even close. I called to order an item that was shown on their web site because I wanted to make sure that it was actually in stock. I was told that it definitely was so I ordered it right then. Two days after charging my credit card, I was finally told that the item was not in stock and they would refund the amount charged. I found it elsewhere and cheaper than was listed at Wayfair. My advise is to check everywhere else but with Wayfair!”

Helpful Report

Posted 8 years ago

“Wayfair literally do not care about their customers and how badly they treat them. I am disgusted. Everything went wrong with my order. I ordered a Whitney leather sofa. despite being told I would receive an email the morning of delivery letting me know whether the delivery was morning or afternoon and then a call from the driver one hour before delivery, I was not notified of the delivery time until 10 minutes before the driver was on my doorstep. They were a good delivery company and managed to rearranged if for me. However, Wayfair had despatched the wrong item, a Valentino sofa. When I realised I called customer services as the delivery company were long gone. Despite my best efforts to get my original sofa delivered, Wayfair could not arrange the replacement for 10 days. I asked that customer services check with the warehouse to see if an earlier delivery was possible which she did. I was then told that both the Whitney and the Valentino sofas were exactly the same just under a different name. This was clearly not correct as they were completely different items and different prices. I was then advised that Wayfair had possibly put the wrong picture on the website and she agreed to check and come back to me. That was the last I heard from Wayfair. It has now been four days and the company have ignored all my emails and my request for a refund has fallen on deaf ears. I have advised Wayfair that if they do not collect their furniture I will leave it out on the street and go to court if I have to get a refund. I have still had no response!”

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Posted 8 years ago

“Bought a kitchen table and chairs. Top quality. Fast delivery. A bit difficult to assemble as the instructions were not great, but the finished furniture is excellent.”

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Posted 8 years ago

“Excellent communication. Honest, fair, helpful. Quality products.”

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Posted 8 years ago

“The order process was smooth. Our bed came when it was supppose. The instructions were easy understand. Amazing. I would use them again.”

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Posted 8 years ago

“I brought a product advertised with a huge 40%reduction !! I thought I was getting excellent value only to find out it was not that price originally and is cheaper elsewhere by £100.00 .Avoid buying off this company they are rip off merchants .”

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Posted 8 years ago

“excellent website, easy and fast to find products and a huge range of them, fast delivery , great customer services”

Helpful Report

Posted 8 years ago

“I feel that Wayfair is dishonest in their business practices and borderline fraudulent. I ordered a recliner on May 4, 2017 that was suppose to arrive on June 2, 2017. I was given a tracking number so that I could monitor the delivery process. On the day it was suppose to arrive, the tracking process stopped. I reported this to the company and they gave some excuse as to why it didn't arrive. Because it was so heavy it was going to take longer. My question was if they knew this then why would they give me an inaccurate arrival date. I asked for compensation and they said that they would credit my account 15% and that the new arrival date would be June 9th. It is now June 13th and no word. When I email Wayfair they give me a scripted response, "We're sorry and we are looking into this". Baloney! It shouldn't take them this long to figure out where my recliner is. I believe they oversold and it is out of stock. After I read other reviews of similar situations I have cancelled my order. I WILL NEVER ORDER FROM WAYFAIR AGAIN AND PLAN TO SPREAD THE WORD! BBB here I come!”

Helpful Report

Posted 8 years ago

“Shocking delivery system and shoddy goods. Mattress very soft and poor quality. Bed frame took 3 hours to put together with 2 people! The original delivery date and time kept changing. Wayfair are replacing the mattress. However, they have managed to arrange collection of the old one before delivery of the new one! Work that one out! There is a reason why Wayfair are cheap!”

Helpful Report

Posted 8 years ago

“We were very happy with our WayFair purchase! We ordered a large sink, which shipped promptly and arrived ahead of schedule. The product description and photos matched exactly. Very satisfied!”

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Posted 8 years ago

“Good range of products at reasonable prices”

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Posted 8 years ago

“Awful, the delivery times were all wrong! They made excuse after excuse. There was a person who was looking at our order. He was very polite however the mishaps and errors repeatedly occurred. There products that we ordered were good. But not worth lithe headache regarding delievery. This company is likely to lose business. I'd rather go to a proper furniture store/ company and order. Avoid using wayfair unless you're at home/ and free of plan changes”

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Posted 8 years ago

“Deliver on time or before. Great product at a realistic competitive price.”

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Posted 8 years ago

“Great service!!”

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Posted 8 years ago

“They are the Wal-Mart of home goods with one important difference, they play tricks with your online information and pricing to scam you. One thing that they'd do, for example, is persuade you into adding more expensive items with the items that you see as deals. They can then cancel the items that are the good deals, leaving you with the expensive items, even if the items go together. It's not worth it to play roulette and waste your time. It's tempting to buy from them bc they appear to have so many deals, but if you do the math, you're not saving much. Think about it.”

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Posted 8 years ago

“again very happy with my product I purchased from them”

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Posted 8 years ago

“Ordered a mirror from wayfair, prompt delivery and excellent quality product.”

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Posted 8 years ago

“I have consistently received excellent products from Wayfair. I have furnished 2 B&B rooms with all the accessories and some major furniture pieces.”

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Posted 8 years ago

“Kilburn and Scott Taupe Throws Goods as described online , arrived on time as stated. Overall very happy with service and goods .Thank you”

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Posted 8 years ago

Wayfair is rated 1.5 based on 2,303 reviews