Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Goods are very competitive and of a decent quality. Never had a problem with them either.”

Helpful Report

Posted 8 years ago

“Always deliver quickly, always good quality products. Usually I am looking for something when I am price aware, so the fact I have purchased several items already must mean I think they are worthwhile. Recently I found out that they also give rewards and I had never shopped with them for that reason. I received a mail saying my balance would run out, so I enquired and it was true. I therefore got an ornament virtually free and it's already got compliments. Very pleased”

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Posted 8 years ago

“We bought a magnetic chalkboard from them. IT was a great price and just what we ordered. The only problem was it was damaged in shipping, but they had great customer service and we are very happy with them.”

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Posted 8 years ago

“Just a bathroom vanity for our remodel. Great price and it looks great.”

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Posted 8 years ago

“If I could give them negative stars I would. We ordered a huge patio sectional on July 3 rd, they somehow lost that one in transit but nobody knew about it until I called, they could care less, well we can just send out another one, so if I hadn't called who knows how long it would've been before they got a hold of me. So the next one went out August 1 st, then I get an email from the manager of customer service saying, it hasn't left the consolidation place but it'll go out next week, so 2 weeks after they said it shipped, there was no apology for all these screw ups, she could just care less. So I sent her a copy of what the owners of Wayfair said on consumer affairs, that they want to exceed the customers expectations with their online orders. Sorry, you've failed big time. So who knows when we'll get this, maybe before winter. Don't order anything huge from these guys, they do just fine in small stuff. But when they don't even have their own ppl transporting their huge items that's pretty bad. We got our artificial turf from Georgia in 2 business days, and these guys can't get a sectional to you in 2 months???”

Helpful Report

Posted 8 years ago

“I ordered a drink trolley two weeks ago and it still has not been delivered. The website tells me it was shipped the day after I placed the order and then provides no further update on estimated delivery or where the parcel is for a week. I sent an email enquiry to Wayfair customer service a few days ago and also a formal refund request for item never received (lost in transition) yesterday, however, no one has bothered to respond. I have to say this experience has really put me off buying from Wayfair ever again.”

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Posted 8 years ago

“sorry hit wrong button - it was very good”

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Posted 8 years ago

“I realised that I had to fit the feet on my sofas myself, but expected to receive instructions, or for the screw holes to be pre-drilled, but this was not the case. I have, therefore, been left with 2 sofas, minus their feet. Not an ideal situation for a 73 year old widow, and, at £760.00, a costly mistake, as , despite contacting them 3 times, I have received no help, whatsoever, from Wayfair. Beware buying from this firm”

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Posted 8 years ago

“Bought a set of pots. Pots came damaged and scratched...almost as if they were in store rejects Not happy!”

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Posted 8 years ago

“Wayfair DO NOT make it clear on their website that returns have to be paid for by the customer. I purchased 2 lights which, when they arrived, were nothing like the picture or description. They are ow under the bed, useless to me, as Wayfair want to charge me 5O% of the purchase price to return them. An utter disgrace and thus company need to be outed.”

Helpful Report

Posted 8 years ago

“The ceramic soap dish is chipped and the laundry basket was very disappointing, for the price, we expected these items to be of a better quality”

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Posted 8 years ago

“Fantastic service, my order was dealt with quickly and efficiently, super happy with the item I received and got the best price on the market.”

Helpful Report

Posted 8 years ago

“Very poor quality goods, not worth anything like the asking price. Poor customer service”

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Posted 8 years ago

“Good selection of products, good prices and fast free delivery.”

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Posted 8 years ago

“i ordered a desk from them for next day, it was in a damage box open the box the item was damaged, to tell them have to wait 24-48 for a reply they offered to give me 50% or a replacement so i told them i wanted a replacement, no point having 50% off if i cant use it because its damage. so i tell them what piece i need, the main piece for the desk the wooden part, as all the other parts are metal, to which this wasn't good enough, so 5 days later i get a email saying they want to know the number piece on the instruction book. so I'm having to open the box up and get the instructions just to tell them its number 1. are you joking me. still waiting on a reply.”

Helpful Report

Posted 8 years ago

“I wish I had read some of the reviews ofWayfair.co.uk before I ordered my product. More than 2 weeks after my order, it is nowhere to be seen, and seems to be a mystery to everyone where it has gone. No mystery though that they managed to take my money quickly and efficiently! Atrocious customer service with zero accountability. Save yourself the heartache, there's so much choice out there, there's no need to settle for poor service.”

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Posted 8 years ago

“Brilliant service.”

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Posted 8 years ago

“I returned my item 2 days after receiving it. I did not receive a refund till I called about this 3 weeks later only to be told through checking the tracking that it had been received 18 days previously but no refund had been done as there was no way of knowing that it had been received without me letting them know the tracking number!”

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Posted 8 years ago

“I have been waiting about six or seven weeks for fabric samples,so if you are thinking of ordering furniture forget it,they are useless,I keep getting e mails saying how sorry they are and they have reordered them three times they are a joke”

Helpful Report

Posted 8 years ago

“Products not as described. Shocking after-sale, blasé customer service, lack of returns slip with packaging. Do not use this organisation”

Helpful Report

Posted 8 years ago

Wayfair is rated 1.5 based on 2,303 reviews