Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quick delivery,beautiful product-Kendall storage bench. Bit of a mission to put together but well worth it,looks amazing and good price for quality of it.”

Helpful Report

Posted 8 years ago

“Great priced product. Prompt delivery.”

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Posted 8 years ago

“Had a few things from Wayfair now and never had any problem with delivery or quality of the items . Had a issue with regard to the description of a living room light but this was dealt with quickly and I was completely satisfied with the outcome. I would not hesitate to use them again.”

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Posted 8 years ago

“Received faulty light fitting - cost me £95 to have a replacement installed. Wayfair were going to give me a £10 voucher toward the cost. Don't use this company”

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Posted 8 years ago

“Terrible delivery service! Three times in a row now they have cancelled and not delivered my items”

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Posted 8 years ago

“Always efficient service from Wayfair and great product”

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Posted 8 years ago

“Never deliver when advised. Given a discount due to late delivery but had to spend £40 not to be charged postage again. Cancel items which state they are in stock which causes disappointment. Received tiny item. The measurements must have been for the box it was in! They have an endless array of items on offer and pleasant staff which earned them an extra star. Having had a grumble, I know doubt will continue to purchase from them.”

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Posted 8 years ago

“The quick and excellent service from Wayfair is amazing. Very good delivery service and product second to none.”

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Posted 8 years ago

“Thank you Wayfair. Not only for the lovely garden furniture but also for your no quibble replacement of the faulty items. Could not ask for better customer service.”

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Posted 8 years ago

“Awful quality garden shed costing £649.99 only for two weeks later to drop down to £369.99 which is still expensive for what you get. Had to buy new felt as the felt supplied was thinner than paper and just tore and also had to buy extra sheets of plywood to strengthen the floor as the ply supplied wasn't strong enough. Cheap and nasty, stay well away.”

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Posted 8 years ago

“Order was very carefully packaged and arrived quickly”

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Posted 8 years ago

“I would never recommend anyone to order from this company. I was 7 months pregnant and ordered my moses basket and date emailed as when I will be recieving the moses basket and stand but nothing came so I rang and they said it's been dispatched and on its way. So I waited again. Then it got to 3weeks and nothing had come so I called again and they said we will 're order it so they did on a fast tracker delivery and it would get to me the next day. I really wanted this moses basket as it was perfect. Then nothing came I waited in all day and it ruined my day too being heavily pregnant was the worst part. So I rang again and this time demanded to speak to the manager as payment had been taken out of the account on the day I ordered it. The lady manager said she is really sorry blah blah and was going to send me it out first class and it would get to me this time and she would email the delivery company they recruit... Well she got a stand to me the next day but not the one i had ordered... Oh I cried and said i wanted a refund back asap and went to the local Mothercare to get a basket before baby was due the weekend.... Then they had the cheek to ask for the stand back once they had refunded the amount but I never did and gave it to charity instead...”

Helpful Report

Posted 8 years ago

“Ordered a wall mirror on July 30th. It was supposed to be delivered August 11th but they lost it. No compensation offered from customer service. They re-ordered another and I can only assume this one was lost too as there is no estimated delivery and customer service has ignored multiple emails. This is a $700 mirror. They've had my money for over a month. I have no mirror and no information as to the status.”

Helpful Report

Posted 8 years ago

“Purchased mat £24.99 paid through paypal receipt stated 4.99 extra high I presumed was delivery charge . Mayfair receipt showed £35 seems both item and postage is ex vat so not happy with having what I thought was a good deal turned out be the opposite so won't be purchasing from this company again”

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Posted 8 years ago

“Great customer service. Excellent prices and the delivery is first class. Received a delivery date and then a two hour time slot. Even got a call 30 minutes b4 delivery. Product great quality too. Can't fault.”

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Posted 8 years ago

“Ordered a table arrived Aug 16 no hardware here it is August 28 still no hardware they never heard of overnight”

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Posted 8 years ago

“no email confirmation of order. Waited for 8 days for an item that was supposed to be delivered the next day. It came and I only half my order- got a table with no Legs!! Disgusting service and i will never order from these guys again. Total joke. avoid, people”

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Posted 8 years ago

“Wayfair has so many unique items. I love that I can find "conversation pieces". I have bought numerous area rugs, clocks and artwork from Wayfair. They are my "go to" website for redecorating my home!”

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Posted 8 years ago

“Ordered Radius 3 Light Outdoor Flush Mount from wayfair via phone before placing order asked is that the price for three £79.00 the lady said she would find out, her reply was yes thats the price for three. the next day just one was delivered , phoned wayfair they said they would check but would have to email the warehouse and would let me know in 24hrs,no phone call to me.they tell me now the price is for one but ican return it at no cost to me or they could take £30 pounds of making £49 pounds. this product can be bought for£30 from direct lighting .”

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Posted 8 years ago

“This company was appalling. I ordered a bunk bed for my boys which partly turned up. I had to constantly chase wayfair to find out where my stuff was. Promises of getting back to me where never kept. In the end they refunded me to shut me up but still left me three weeks later with no beds. I ordered the same bed from another company and it was cheaper and the whole thing arrived three days later when they said they would. Disgusting service and they clearly didn't care at all! Would never use this company or recommend it to anyone”

Helpful Report

Posted 8 years ago

Wayfair is rated 1.5 based on 2,303 reviews