Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incompetent or just dishonest? This was the worst purchasing experience I can remember. Two weeks after failing to process the items by the specified shipping date on the email, I called and was told that a clerical error on their end in regard to wholesale pricing was holding up payment, that this would be rectified and a follow-up call/email would be made the next day. No follow-up call or email came to confirm and after phoning back I was told that a $180 discount would be applied to the original purchase and those funds would be processes onto my account. (Sounds like good news?) Not only was there no money reimbursed onto my card, but a new discounted payment was attempted to be taken off my card until I intercepted the bogus mark through my bank and the original cancelled payment would show up on my card within 3-5 business days. This would’ve left me with two outstanding payments totalling $2,200 in the hole with nothing but vague assurances that the items I originally ordered would be shipped. This was the final straw. PLEASE stay away from this company! The lack of communication, integrity and competency I dealt with between the departments of Wayfair was disturbing and in this day and age it’s not worth the risk. Going forward, I plan to either shop locally or through Amazon, Walmart or Costco. Never again, Wayfair!”

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Posted 8 years ago

“I receive an item an it was broken an Ashley the Case Manager told me my item will be shipped 2days an she told me a story an I'm pissed with her an there service. Ph: 801-371-7837 Toll Free Support Line”

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Posted 8 years ago

“Bought a Christmas tree tree was delivered and tree was satisfactory. Then I received a call from my bank informing that a fraudulent action,was taking place from Your company. My bank refund some the theft money, i then contacted your company who said a fraudulent action place and would refund my outstanding money. I have spoken to the following people on numerous occasions, to sort out the problems,and have never returned my calls. when stating they would. Brian three times Dave twice and Margaux.”

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Posted 8 years ago

“Price and quality and very quick delivery service ,2 days only.”

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Posted 8 years ago

“We have ordered 3 pieces of furniture from Wayfair. We always receive the furniture promptly - the estimate longer than necessary, which has meant arranging for someone to be in, (as we make plans for the original date) The furniture is always to a high standard - when we had an incorrect piece Wayfair supplied the correct piece quickly. Only negative is, they again estimated a date and the piece arrived about a week before! They do keep us updated with text messages and emails.”

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Posted 8 years ago

“Five failed deliver dates, my item never arrived. Terrible customer service”

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Posted 8 years ago

“I ordered a sofa, they sent the wrong colour ( ! ) so I got a cream one instead of black. They then sent men from Panther company to collect it, who were crazy rude and pretty creepy, they stood there in my house gawping at everything and were very annoyed to have to collect the sofa. So Wayfair sent me vouchers, which I spent, only to realise that they have sent my 3 items via THREE DIFFERENT couriers , and on different days! I won't order from them again, what a hassle, and why couldn't they send all my items together in one order?? I fully expect the parcel from Hermes to be damaged. I ordered a lamp, but let's see if it is trashed by the time it finally arrives ( several days after the rest of my items ). One of the items was dropped by UPS at some local drop off point-they never even called round at my house as I was in at the time they said they knocked. Wayfair seem to sell nice products but their delivery service is so low end that I wouldn't bother with this company.”

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Posted 8 years ago

“Delighted with my lamps, exelent on telephone, gt on delivery!, Will use again, can’t speak highly enough! L Merrill Surrey”

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Posted 8 years ago

“Service was excellent. Rug is just what I wanted and a good price.”

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Posted 8 years ago

“I was looking for a small kitchen table and chairs and was having difficulty finding one the size I needed and at a reasonable price. I stumbled upon Wayfair and found one straight away and at a very competitive price also. The delivery was very fast and the item was of excellent quality. I am very pleased with my purchase and will continue to use Wayfair.”

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Posted 8 years ago

“Price changed almost daily, delivery company used are awful, was sent a bunk bed that had wrong bits and badly made. Was sent a replacement bunk bed, and told to get rid of the first bunk bed they sent me myself. They eventually agreed to arrange for it to be collected. The people on the phone were polite and tried to be helpful, but I am still waiting to hear about a goodwill gesture.”

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Posted 8 years ago

“The website provides incorrect information”

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Posted 8 years ago

“not really happy with their service, driver was late in delivery.”

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Posted 8 years ago

“Love the range of products - a bit different from the usual offer”

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Posted 8 years ago

“Great service start to finish”

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Posted 8 years ago

“The pricing is misleading. It is very difficult to work out just how much something is. Also, I can't find details of delivery costs or info and costs on returns.”

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Posted 8 years ago

“I have ordered from them three times for big purchase items and I love them. Friendly people to talk to. They get back to you immediately. They have free shipping and it gets delivered to your door. If it needs to go back, there is no long wait times for shipping labels. I will be ordering from them in the future. It is so easy.”

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Posted 8 years ago

“Customer service is horrific”

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Posted 8 years ago

“Happy with delivery. However product instructions not the best.”

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Posted 8 years ago

“The coffee table purchased was lovely and well made. It was delivered on time and could not ask for a better product or service.”

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Posted 8 years ago

Wayfair is rated 1.5 based on 2,309 reviews