Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a sofa, they sent the wrong colour ( ! ) so I got a cream one instead of black. They then sent men from Panther company to collect it, who were crazy rude and pretty creepy, they stood there in my house gawping at everything and were very annoyed to have to collect the sofa. So Wayfair sent me vouchers, which I spent, only to realise that they have sent my 3 items via THREE DIFFERENT couriers , and on different days! I won't order from them again, what a hassle, and why couldn't they send all my items together in one order?? I fully expect the parcel from Hermes to be damaged. I ordered a lamp, but let's see if it is trashed by the time it finally arrives ( several days after the rest of my items ). One of the items was dropped by UPS at some local drop off point-they never even called round at my house as I was in at the time they said they knocked. Wayfair seem to sell nice products but their delivery service is so low end that I wouldn't bother with this company.”

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Posted 8 years ago

“Delighted with my lamps, exelent on telephone, gt on delivery!, Will use again, can’t speak highly enough! L Merrill Surrey”

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Posted 8 years ago

“Service was excellent. Rug is just what I wanted and a good price.”

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Posted 8 years ago

“I was looking for a small kitchen table and chairs and was having difficulty finding one the size I needed and at a reasonable price. I stumbled upon Wayfair and found one straight away and at a very competitive price also. The delivery was very fast and the item was of excellent quality. I am very pleased with my purchase and will continue to use Wayfair.”

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Posted 8 years ago

“Price changed almost daily, delivery company used are awful, was sent a bunk bed that had wrong bits and badly made. Was sent a replacement bunk bed, and told to get rid of the first bunk bed they sent me myself. They eventually agreed to arrange for it to be collected. The people on the phone were polite and tried to be helpful, but I am still waiting to hear about a goodwill gesture.”

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Posted 8 years ago

“The website provides incorrect information”

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Posted 8 years ago

“not really happy with their service, driver was late in delivery.”

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Posted 8 years ago

“Love the range of products - a bit different from the usual offer”

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Posted 8 years ago

“Great service start to finish”

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Posted 8 years ago

“The pricing is misleading. It is very difficult to work out just how much something is. Also, I can't find details of delivery costs or info and costs on returns.”

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Posted 8 years ago

“I have ordered from them three times for big purchase items and I love them. Friendly people to talk to. They get back to you immediately. They have free shipping and it gets delivered to your door. If it needs to go back, there is no long wait times for shipping labels. I will be ordering from them in the future. It is so easy.”

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Posted 8 years ago

“Customer service is horrific”

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Posted 8 years ago

“Happy with delivery. However product instructions not the best.”

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Posted 8 years ago

“The coffee table purchased was lovely and well made. It was delivered on time and could not ask for a better product or service.”

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Posted 8 years ago

“The Telephone Staff are great. They made sure I had the Item on time as I was going away. Nothing to much for them.”

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Posted 8 years ago

“Wayfair themselves seem to have customer service, but their delivery couriers are shocking! Both of my separate deliveries, atleast one item has been “ misplaced” causing a second send out. So 5 days hanging around in their 2 hour slot (one they didn’t even turn up) I will be hesitant to order from them again”

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Posted 8 years ago

“Two delivery dates given and failed to tell me item wasn't coming.”

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Posted 8 years ago

“They have been helpful when issues have been raised and resolved them quickly”

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Posted 8 years ago

“The people in the Wayfair Commercial who dance through life as their homes are magically redecorated would sing a different tune if they had in fact ever attempted to purchase one of the so-called "amazing deals" from Wayfair or her sister companies including Joss and Main. For six months, since I first attempted to purchase one of the "amazing sale priced items" from Wayfair only to be told the item, "at that sale price was out of stock but we do have some at the higher (more than 6 x's the "amazing sale price") price," I have been trying to purchase one of the "amazing priced sale items." Each time I am told the same thing, "the last one at that price was just sold can I help you with one at another price level, or maybe another product." After each attempted purchase I did a daily check and there was the product still listed the "amazing sale price." The Supervisors (yes plural) I spoke with over the next weeks --as they continued to advertise the product at the "amazing sale price" as being available--all told me the same thing "the one at that price just sold a few minutes ago and the computer hasn't reset available stock yet." Even, I know that even computers take a few minutes to update---But 12 days? That was the shortest amount of time between when I attempted to make a purchase and the time the item was no longer advertised as being available at the "amazing sale price." Stock Changes didn't take that long to make when they had to go in the mail by Stagecoach to Dodge City. I've given Wayfair a second chance, a third chance... Actually, along with my band of merry Social Media "Assistants," we are up to about 400 extra chances. NOT ONE of these has resulted in the purchase of a product at the "amazing sale price" advertised on the Wayfair, or her sister Joss and Main Website. If you went into a store and there was a sign that said a coat was $50 and when you went to buy the coat you were told that there was actually only one coat for $50 coat and that that one had been sold. “I’m sorry, the sign just wasn't taken down... " The store would be obligated to sell you the coat for $50 or face a Bait and Switch Complaint. Why are these Online Mega Stores not held to some similar standard? As a disabled person, I utilize online shopping for many things. Being able to order cleaning supplies and have them shipped to the house, gifts. I even order groceries online so my husband merely has to go over to the store and the groceries are ready to be packed into the car, makes our lives much more manageable. It takes a lot of pressure off him--my Caregiver, and you would be shocked at how much money we save. However, for Online Shopping to work, we must be able to trust that when a product is advertised, especially day after day, as being for sale at a certain "amazing sale price," it is actually available for sale at that price. So, if you try to buy something from Wayfair and her sister companies including Joss and Main, only to be told that the "last one at that price was just sold ...I'm so sorry but let's see what else we have that might meet your needs..." Don't hesitate.... Run... As for my purchase. Well, I found a sofa on Amazon tonight at a "truly amazing low price." As usual, and as it should be with any online store, I simply added it to my cart and paid the bill. It will be delivered in 3 days. BTW I saved 75% off the price at the Ashley Furniture Store.”

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Posted 8 years ago

“This company appears to be unable to deliver the items they claim to have in stock. Very complicated, amateur customer service. Avoid!”

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Posted 8 years ago

Wayfair is rated 1.5 based on 2,303 reviews