Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was of a very poor quality and refund should have taken 3-5 days but it's been 13 days and still waiting despite 3 calls.”

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Posted 7 years ago

“Great service, bought 2 grey lamps. Looked really expensive. Arrived swiftly”

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Posted 7 years ago

“Ordered a folding bed required for the Christmas period . Delivery guaranteed for a certain day but on the actual day of delivery I received several emails. One saying they had missed me but left a card (no, I was in) and left the item in my porch (I don't have a porch), followed by an email saying delivery would be in 2 weeks, ie after Christmas. Seriously awful service. Then tried Argos: they delivered the same evening!”

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Posted 8 years ago

“Appalling delivery, received heavily damaged items TWICE!”

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Posted 8 years ago

“Don't buy from Wayfair!! Ordered a bed, came without parts, ordered the parts and it still came with parts missing. Had full refund and money refunded off another item i bought. Literally a JOKE of a company. I am now without a bed for Christmas in my new home. Thanks!!”

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Posted 8 years ago

“Two incomplete deliveries, a third one allegedly broken in transit. The result is that I've been left without a table for Christmas.”

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Posted 8 years ago

“I ordered a power recliner sofa, it came broken. Not only that, it was the most uncomfortable couch I've ever sat on in my life. Everyone who's tried it says the same. Customer service was fine, they did refund me the cost after we found out it would take a couple months to have someone come "fix" my brand new sofa, or exchange it. My bigger concern, I am unable to leave a review of this product on their site and all the reviews that are there, are high marks. Yet nobody wants to sit on this couch because it's so uncomfortable. I thought maybe it was a fluke, I ordered another product, it's ok, but still not worth the money I spent, I just won't purchase from them again.”

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Posted 8 years ago

“Shipping delays”

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Posted 8 years ago

“We have ordered kitchen goods, lounge items and rugs and everything has been excellent.”

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Posted 8 years ago

“Horrible experience Useless customer service Every item I ordered there was a problem with it !! The worst experience ever!!!!!! If I could I would give ----0000 stars”

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Posted 8 years ago

“The right product, simple website and prompt delivery in safe packaging.”

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Posted 8 years ago

“Easy to order website, prompt, efficient delivery service. The canvas print was exactly as described and compliments my room perfectly.”

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Posted 8 years ago

“Delivery prompt Well packaged Price very reasonable Quality exceeded all expectations”

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Posted 8 years ago

“Been waiting over a week now for our missing part of a bed 4th time lucky if we get it this time. worst customer service ever feel like they don't care as long as they got your money even to complain they make it hard DONT BUY FROM WAYFAIR”

Helpful Report

Posted 8 years ago

“Incompetent or just dishonest? This was the worst purchasing experience I can remember. Two weeks after failing to process the items by the specified shipping date on the email, I called and was told that a clerical error on their end in regard to wholesale pricing was holding up payment, that this would be rectified and a follow-up call/email would be made the next day. No follow-up call or email came to confirm and after phoning back I was told that a $180 discount would be applied to the original purchase and those funds would be processes onto my account. (Sounds like good news?) Not only was there no money reimbursed onto my card, but a new discounted payment was attempted to be taken off my card until I intercepted the bogus mark through my bank and the original cancelled payment would show up on my card within 3-5 business days. This would’ve left me with two outstanding payments totalling $2,200 in the hole with nothing but vague assurances that the items I originally ordered would be shipped. This was the final straw. PLEASE stay away from this company! The lack of communication, integrity and competency I dealt with between the departments of Wayfair was disturbing and in this day and age it’s not worth the risk. Going forward, I plan to either shop locally or through Amazon, Walmart or Costco. Never again, Wayfair!”

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Posted 8 years ago

“I receive an item an it was broken an Ashley the Case Manager told me my item will be shipped 2days an she told me a story an I'm pissed with her an there service. Ph: 801-371-7837 Toll Free Support Line”

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Posted 8 years ago

“Bought a Christmas tree tree was delivered and tree was satisfactory. Then I received a call from my bank informing that a fraudulent action,was taking place from Your company. My bank refund some the theft money, i then contacted your company who said a fraudulent action place and would refund my outstanding money. I have spoken to the following people on numerous occasions, to sort out the problems,and have never returned my calls. when stating they would. Brian three times Dave twice and Margaux.”

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Posted 8 years ago

“Price and quality and very quick delivery service ,2 days only.”

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Posted 8 years ago

“We have ordered 3 pieces of furniture from Wayfair. We always receive the furniture promptly - the estimate longer than necessary, which has meant arranging for someone to be in, (as we make plans for the original date) The furniture is always to a high standard - when we had an incorrect piece Wayfair supplied the correct piece quickly. Only negative is, they again estimated a date and the piece arrived about a week before! They do keep us updated with text messages and emails.”

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Posted 8 years ago

“Five failed deliver dates, my item never arrived. Terrible customer service”

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Posted 8 years ago

Wayfair is rated 1.5 based on 2,303 reviews