Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible company, do not use!!!!! Ordered a wardrobe in January, only 2 out of 3 boxes arrived - 1 of which was damaged. 3 months later, after being promised by customer services on three occasions that the box had been shipped only to later be told it was either lost or had not been shipped at all, they have now told me the wardrobe is out of stock. To rub salt into my sounds I now have to dispose of the parts delivered myself as it is against the courier's policy to collect parts out of their packaging. Lies, lies and more lies from this despicable 'company'.”

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Posted 8 years ago

“I order a writing desk, 6 months ago. Twice WAYFAIR DELIVERED the WRONG ITEM, YES TWICE”

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Posted 8 years ago

“Quick and efficient as always. Good quality products too.”

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Posted 8 years ago

“Every time I wanted to move on to a new page, the screen dropped saying web page not available. Each time I had to press try again. This only happens with Wayfair. So I can't search for anything.”

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Posted 8 years ago

“great products, excellent prices, tracking service second to none”

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Posted 8 years ago

“Item as described ,prompt service,good value and quality”

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Posted 8 years ago

“I have just received an e mail from you to say the Christy Annabelle Berry King quilt cover I ordered last week, has been cancelled, saying it is discontinued, and yet you are still advertising it for sale. I have waited nearly a week for it and am very disappointed. I won't be ordering from you again. Sue Barnes”

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Posted 8 years ago

“Very bad service table and 4chairs total rubbish top of table split sent out replacement parts those were damage got full refund but getting it collected what a joke third time now will never buy again from Wayfair ..”

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Posted 8 years ago

“Great choice, quality products great delivery. :)”

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Posted 8 years ago

“Love this site. Excellent quality”

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Posted 8 years ago

“The worst bed I have ever seen- it fell apart whilst building it. The delivery driver left the bed at my neighbours when I specifically said not to. Full refund was granted and bed picked up 2 days later”

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Posted 8 years ago

“revamped my bedroom, style ,colour.from wallpaper & paint, full bedding sets ,to lighting ornaments &shoe cabinet . now i have a calm, restfull and exquisite bedroom at an unbelievable affordable price ......”

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Posted 8 years ago

“I found my crockery bread bin for the best price from them. It was delivered very promptly and was well packaged indeed”

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Posted 8 years ago

“A very varied choice and have used Wayfair many times and have always been pleased with the service. They are very good at letting you know the progress of your delivery”

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Posted 8 years ago

“Alot of choices, easy to order and good communication of expected delivery times.”

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Posted 8 years ago

“only just discoverd wayfair, amazing items, great quality deliverd on time and all packaged fantasticly :)”

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Posted 8 years ago

“Very unhappy with the service. Sean is very liar employer. We spend £25 over the phone and get full refund for 1 month late waiting for bunk bed. Horrible service.”

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Posted 8 years ago

“There's so much to choose from. The website is great as you can create your own Pinterest style mood boards to have a visual representation of your wish list. You can even preview what items will look like in your home before you buy!”

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Posted 8 years ago

“Ordered a pouf on Wednesday it arrived on Friday unbelievable!!!!!! Was more then satisfied with the item.”

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Posted 8 years ago

“Ordered a mattress and bed for my son. Delay on bed but have been kept updated regarding order and spoken to customer services which were truly exceptional. Mattress is top quality and my little one is sleeping through on it just waitung for his big boy bed.”

Helpful Report

Posted 8 years ago

Wayfair is rated 1.5 based on 2,309 reviews