Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 21%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have just received an e mail from you to say the Christy Annabelle Berry King quilt cover I ordered last week, has been cancelled, saying it is discontinued, and yet you are still advertising it for sale. I have waited nearly a week for it and am very disappointed. I won't be ordering from you again. Sue Barnes”

Helpful Report

Posted 7 years ago

“Very bad service table and 4chairs total rubbish top of table split sent out replacement parts those were damage got full refund but getting it collected what a joke third time now will never buy again from Wayfair ..”

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Posted 7 years ago

“Great choice, quality products great delivery. :)”

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Posted 7 years ago

“Love this site. Excellent quality”

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Posted 7 years ago

“The worst bed I have ever seen- it fell apart whilst building it. The delivery driver left the bed at my neighbours when I specifically said not to. Full refund was granted and bed picked up 2 days later”

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Posted 7 years ago

“revamped my bedroom, style ,colour.from wallpaper & paint, full bedding sets ,to lighting ornaments &shoe cabinet . now i have a calm, restfull and exquisite bedroom at an unbelievable affordable price ......”

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Posted 7 years ago

“I found my crockery bread bin for the best price from them. It was delivered very promptly and was well packaged indeed”

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Posted 7 years ago

“A very varied choice and have used Wayfair many times and have always been pleased with the service. They are very good at letting you know the progress of your delivery”

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Posted 7 years ago

“Alot of choices, easy to order and good communication of expected delivery times.”

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Posted 7 years ago

“only just discoverd wayfair, amazing items, great quality deliverd on time and all packaged fantasticly :)”

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Posted 7 years ago

“Very unhappy with the service. Sean is very liar employer. We spend £25 over the phone and get full refund for 1 month late waiting for bunk bed. Horrible service.”

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Posted 7 years ago

“There's so much to choose from. The website is great as you can create your own Pinterest style mood boards to have a visual representation of your wish list. You can even preview what items will look like in your home before you buy!”

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Posted 7 years ago

“Ordered a pouf on Wednesday it arrived on Friday unbelievable!!!!!! Was more then satisfied with the item.”

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Posted 7 years ago

“Ordered a mattress and bed for my son. Delay on bed but have been kept updated regarding order and spoken to customer services which were truly exceptional. Mattress is top quality and my little one is sleeping through on it just waitung for his big boy bed.”

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Posted 7 years ago

“I ordered a bathroom mixer tap and a kitchen mixer tap from them. Both showed as in stock. Having placed the order, I received an email the next day to say the bath tap was out of stock and that the manufacturer could no longer supply. The other tap was due for delivery on the 8th Feb. When the tap still hadn't arrived on the 10th I cancelled the order and reordered both from Taps Empire...both (including the supposedly discontinued item) arrived within 2 days. Both were cheaper from Taps Empire. Sorry Wayfair....pretty shabby compared with the competition.”

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Posted 7 years ago

“In the last few months I have done alot of business with Wayfair. I'm decorating a cabin & Wayfair has had everything & more that I need. Very fast service & I'd recommend them to anyone! 'WAYFAIR YOU GOT JUST WHAT I NEED'”

Wayfair 5 star review on 9th February 2018

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Posted 7 years ago

“Fast delivery, excellent customer service. Product arrived damaged (sink) and a new one was delivered before I had even emailed pictures of the damage. Wayfair are always going to be my first port of call in the future!”

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Posted 7 years ago

“I have never seen such a rubbish company and staffs in my whole life , they will assure everything and take your money but nothing will be delivered on time and won't send you what you requested i have made a purchase of £1073.66, they never delivered it properly , whatever delivered it was not what I have paid for. really frustrated by this rubbish company. whenever I call them they will assure everything but nothing will change. dont know how to get my money back so far I spoke to 5 of them everyday, but nothing changed.”

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Posted 7 years ago

“Ordered circular oriental rug on Thursday and received it Monday.beautiful quality and well worth price paid”

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Posted 7 years ago

“Ordered circular oriental rug on Thursday and received it Monday.beautiful quality and well worth price paid”

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Posted 7 years ago

Wayfair is rated 1.5 based on 2,303 reviews