Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,302 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,302 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“An utter disgrace. Having ordered an expensive item, I was given a delivery window. They failed to turn up. I chased them, and was told I had asked them not deliver it! I asked for a manager, 5 times, they refused. I asked for their complaints procedure 3 times, they refused. Everyday it was me chasing them, and everyday brought more lies and ignorance. And this was only one occasion. They never deliver when they say. Nothing ever looks the same as the pictures. And most things are damaged. Never again. At least amazon have the decency to speak to you.”

Helpful Report

Posted 5 years ago

“As a carpenter/joiner I went to put a friends "florenz" chest together,what a load of rubbish...over £500 for £10 worth of ill fitting chipboard , a monumental rip-off and to make matters worse a damaged top that she has to wait 4wks for a replacement. My advice is go where you can buy real wood furniture which is dlivered as one piece of made furniture.”

Helpful Report

Posted 5 years ago

“I really wish I'd never ordered from this company. Today I received a, bookshelf that cost me £49.99 plus £9 delivery. I've had to send it back because its not the right colour & I'm being charged £20 to return it plus the £9 delivery cost! So basically because its not the colour I expected, doesn't look like the oak that I ordered, I'm now out of pocket by £29!! Absolutely disgusting! Will never order from them again & will make sure everyone I know finds out about this awful company. Also they're picking up my parcel from the roadside, not from my house!! That means I've got to drag a heavy parcel down the path & just hope it doesn't get stolen in the meantime!! I wish there was a zero button because that's the score I'd like to give them!”

Helpful Report

Posted 5 years ago

“ordered a sideboard. Was told the item would be delivered on the 9th Jan. 4 weeks after i ordered it. so booked the day off. was told on the 8th Jan the item was at the couriers. so had no qualms. No sign of the order on the 9th so i called wayfair who said it will be the 14th. so booked off the 14th. no sign of the order on the 14th. got an email two days later confirming it would be the 20th. 6 weeks after ordering and one week late on delivery as well as two wasted holidays from work the item has arrived. Damaged!”

Helpful Report

Posted 5 years ago

“Avoid at all cost, I made an order for a 6 drawer set. there was about a 5 week wait at first, the order then got pushed back a week due to unforeseen circumstances. 3 days before the final delivery date I was emailed to say the order had been cancelled due to the line being discontinued. We were desperate for a new set of drawers and had waited now 6 weeks just to start the whole process over again. Thank you very much wayfair for the worst service I have ever experienced in my life. Heed my warning people and stay away!!!!!”

Helpful Report

Posted 5 years ago

“i would have given zero stars if there was an option. I ordered two wall lamps of the same type and a garden bench. After 2 weeks, the garden bench still hasn't arrived. I didn't open the parcel for the wall lamps, but when my electrician did, it was of two diffident colours! I have asked for a refund for for the bench, still waiting! They have said they will send a replacement lamp, still waiting. Absolutely shoddy service!”

Helpful Report

Posted 5 years ago

“My first experience in using wayfair I was very let down. I ordered a TV Stand as felt looked good quality for money. Before I ordered the delivery date stated get it by a certain date, therefore I went ahead as purchased. After purchase I received 2 separate emails 3 mins apart with 2different ESTIMATED delivery days for same item!? I was confused by this. Firstly as I was now unsure which date it would arrive, and secondly as it stated estimated but had not said this prior to my purchase. This means you don’t know what date a large item will be delivered, and have to wait around for the order. Even after tracking the item as offered, it did not arrive within the time stated. I contactedWayfair about this, and they said sorry for this hopefully it will arrive today! No offer of any other solution! Very disappointed will not be using the site again feel let down and wasted a lot of my time.”

Helpful Report

Posted 5 years ago

“If I could give zero stars I would. My 1st experience with Wayfair was fine. I ordered Christmas decorations last year and I had no problem until now. I ordered a blender and was given a ship date and everything. About 2 weeks later I realized I still haven't recieved my package so o called and was told that they no longer had the blender so they canceled my order however they forgot to inform me. I also ordered a bed (with the blender) it never came. Im done”

Helpful Report

Posted 5 years ago

“I have ordered with wayfair in the past and was happy with the service and delivery, unfortunately I didn't go thru online reviews before ordering again. Ordered and entertainment unit on 23rd Nov 2019, which is currently advertised as order now and get it delivered by 21st Jan (3days). The original delivery date was 14th Jan. No intimation or email, called up on 13th to confirm delivery and I was told it was pushed to 21st Jan (no reason given). They did refund £65 of the £650 order after I sent a complaint email. Called up today to check if the date is still on and I've been told the delivery will now be on 4th Feb again no reason given and they didnt send any email or text telling about the delay. How in the world are they advertising a 3 day fast delivery? This I would say is fraud!”

Helpful Report

Posted 5 years ago

“Worst bed company in the world my bed broke and my wife hurt her back”

Helpful Report

Posted 5 years ago

“I have given a 1 star rating only because zero stars wasnt an option. Ordered 2 sideboards that were on a 2 day delivery, immediately after placing the order I got an email saying the items were delayed and would take 2 weeks. Now 2 weeks on and on the day that they should be delivered I have another email to say they have been delayed a further 2 weeks. Communication is terrible with no option on the website for live chat and no email address for complaints. I bought them to furnish a new utility room that I have done, Since ordering them I have converted the garage into a utility and they still havent arrived!! Very very disappointed and needless to say I WILL NOT be using Wayfair again!”

Helpful Report

Posted 5 years ago

“Area rug purchased online and received shipping confirmation the 2 days later received email that they canceled my item. They stated they posted wrong amount for item, stated all good on their end! We never stated out of stock or unavailable, horrible customer service!”

Helpful Report

Posted 5 years ago

“I bought a bed from Wayfair and got an email with the date of delivery. The date came and passed, but I did not get an email to say why I had not received my bed. I sent an email only to be told that my bed has been misplaced and an investigation will commence and once or if the bed is located then they will let me know when it will be delivered but if not located they will decide whether to reimburse or replace. So while they are investigating, I have to wait for the bed they misplaced. In the meantime, they sent a voucher 10% off for my next purchase(what a joke). Do they actually think I will be buying anything again, I don’t think so. I used to hear people brag about Wayfair but I personally think it’s overrated. So disappointing.”

Helpful Report

Posted 5 years ago

“This company is a nightmare when you want to cancel or return an item I am going to the ombudsman with my complaint as I cannot get it resolved with this unprofessional company Why are they still trading !!!! Do not buy anything from this company I would rate no stars”

Helpful Report

Posted 5 years ago

“Bought a table and chairs 31/12/19 delivered 6/1/20 damaged been waiting in last two days waiting for replacement 9/10 Jan 20 as told was to be delivered by the ridiculous Hermes so called courier service nothing been looking at four chairs now for nearly a week AVIOD”

Helpful Report

Posted 5 years ago

“I have purchased many things from Wayfair, spent a lot of money, customer services in the past have been okay, but recently very disappointed with customer service, I placed an item in my basket, when I went to check out, the price increased, customer service would not reduce it back to the price I placed in my basket, so I was not impressed with them today, the lady I spoke to was unprofessional, saying that prices can fluctuate from one minute to the next, when I asked to speak to a manager she said they don't work on weekends, and was very reluctant to put a request through for a manager to call me back, very rude.”

Helpful Report

Posted 5 years ago

“I ordered a trunk coffee table. This has now been ready for dispatch for 3 days and still not received it. When we looked up the review on the delivery company there rating is 1 . How can Wayfair use such an appalling company. I thought you had pride on your customer service but clearly not. I will never purchase from you again.”

Helpful Report

Posted 5 years ago

“Apparently I am only able to return an item to then using their own courier at a minimum cost of £4.99. I asked them for their return address so I can use my own return method (full insured) and they say I am not allowed to?? It does not state this anywhere in their website terms and conditions. I suspect they are getting commissions from my Hermes as I can return it at least £3 cheaper myself. I won’t be buying off this company again.”

Helpful Report

Posted 5 years ago

“Flimsy naff materials and way overpriced for what it is.”

Helpful Report

Posted 5 years ago

“Ordered 8 dinning chairs but only 4 arrived. Wayfair are more concerned about keeping the delivery partner happy than sending us 4 more chairs that we have paid for.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,302 reviews