Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the furniture is worse than poor. Parts were dirty, few screws missing and no one cares about customer satisfaction. Furniture from China not UK as advertised on website”

Helpful Report

Posted 6 years ago

“Really poor quality products.”

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Posted 6 years ago

“Ordered a fire plce December 10 of 18 and they delivered the insert January 20th and no mantle called and said it would be here today Jan 29 nope called again and she said the warehouse couldn't tell here when it could be shipped will not be using them and telling everyone not to use them”

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Posted 6 years ago

“Great selection and well priced!”

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Posted 6 years ago

“I’m. Am 72 years old and was very hesitant in ordering something I had to put together. Well I am here to say how pleasantly surprise I was at the ease of getting things put together. I also liked to thank your drivers for bringing those big boxes down the stairs to my apt door.”

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Posted 6 years ago

“Recently made a purchase for a bath panel for my plumbing business. Wayfair used DPD as a courier who text me the day before asking if I'd be in for delivery. As I'm never in during working hours I chose "deliver to my neighbour" as there is always someone in next door. Afetr 3 attempts at "delivering to a neighbour" I contacted Wayfair who after a few days said that they have had it sent to my local depo. I have CCTV at my property and when I reviewed my recordings I found that the DPD driver came to my house, knocked the door, and left making no attempt to try a neighbour.. I was furious! A couple of days later (and cancelling the plumbing job twice) I went to my local depo to find that wayfair had asked for it to be sent back to them leaving me with nothing to collect. I rang Wayfair to complain (again) and I insisted that they sent another to my local depo for me to collect there within 2 days but they replied "we can't get one there as they come from Poland!" Needless to say that I had to cancel the order and go elsewhere.. I've never had such shocking service in my 28 years as an adult!! I'll never use them again!!!!!!!!”

Helpful Report

Posted 6 years ago

“I bought a wardrobe from wayfair, the construction process is shoddy and there is very little rigidity to it even when built. The putting together of it with the back panels is so ridiculous that it had me cursing for hours. The lack of rigidity led to damage which I’ve glued. All in all go Ikea all the way!”

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Posted 6 years ago

“I sorry to say wayfair is not very good . My next day delivery took a week and when I complained the second time they never replied.”

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Posted 6 years ago

“Would not expect to have to pay for a return in this day and age. The light fitting I ordered was cheap and nasty and nothing like I expected for £36 sale price. Com plicated returns policy and so will never order from this company again and spread the word. Advertisements are a lie!”

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Posted 6 years ago

“I love the furnitures from Wayfair. I bought a bed with a mattress, a sofa and dining table set almost 2 years ago and they still look as good as new. I just bought a new bedside table as well and I'm very pleased with my choice. I'm really impressed with the quality and it looks amazing too!!! Highly recommend👍”

Helpful Report

Posted 6 years ago

“Have purchased a couple items from Wayfair with good success. My gripe is their pricing. Have been looking at a sofa and love seat for awhile. The price changed almost daily and so I never did buy them. It is now $210 more than when I first saw it but Wayfair says it's "On Sale". It's just impossible to know when to buy to get the best price and customer service says "too bad".”

Helpful Report

Posted 6 years ago

“Ordered a new toilet for my bathroom the first one arrived smashed to pieces because they put all the pieces in the same box. Ordered a replacement one which also arrived smashed to pieces. Had to fight to get them both picked up and taken away. Which they did in the end.”

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Posted 6 years ago

“Wayfair is not forthcoming about their return policy. They charge you to return their products, even if what you received is not what you ordered. Be careful ordering from this company!”

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Posted 6 years ago

“I ordered a duvet cover and soap dish for the wall. First of all the duvet was not th eamke advertised on th ewebsite. It did not look like 400threda quality ie light. My fault, i dd not notice the product had a weave pattern and I wanted a plain design. Did not like the colour. Also found same make on amazon fo rless than wayfair. So i looked up the soap dish . This was also not the make listed on the website although looked good quality. However this again was a few pounds cheaper on amazon. Thought id return them both for £5.00 . However I could not see how to do this on line. Now having read reviews I see that is what they do. Imagine if the otder was small. In total mine was £50 so £10 to retrn two items is a rip off. Overall a rather shadey company - would never us ethem agin.”

Helpful Report

Posted 6 years ago

“My problem is unresolved at the moment. I ordered a Abernathy bedspread and I received a bead spread called 'Accent', which the customer services are the same. The photograph on the website does not resemble the product I have received. It is not just the difference in the colour but the pattern of the fabric. I have sent a photograph to the customer services who say it looks the same. I cannot believe that they cannot see the difference. They also say if I wish to return it I have to pay the return postage which I think is unfair, it was not the product advertised.”

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Posted 6 years ago

“Ordered a range hood from them. LED light went out and called to see if I could purchase a new light or get the manufacturer information. I never got a call back after 3 tries was told because the item was over a year old there was nothing they could do. I finally went to a local battery and bulb company that was kind enough to get the phone number of the manufacturer and my problem was resolved. Very upsetting how Wayfair was so unwilling to help. I won’t buy another thing from this company.”

Helpful Report

Posted 6 years ago

“What on earth is going on with this company, they have an excellent customer service, excellent packaging and delivery but i am fed up at finding wrong prices and information on the web site, how on earth thay can justify £311.76 for 24 baubles that sell for £1.75 on Amazon i just fail to understand, and i am sure top end lighting cannot be between £1,700 and £7,000 I seem to be emaling them all the time about price issues, i am getting to the point where i dont trust any of their prices anymore, and really have to say get your act together.”

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Posted 6 years ago

“Excellent experience.”

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Posted 6 years ago

“My very first order from wayfair I ordered a king size bed spread but I basically paid 50 dollars for a sheet it was so thin and when I washed it it turned into a full size bedspread very disappointed”

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Posted 6 years ago

“refund policy is a con if you order more than one item you can't send them back except through them, i was told they go to separate warehouses but address labels have the same address. i could have sent the items as one parcel as they were small rugs. return terms and conditions do not state you have to use there labels and how much they charge. will not use again”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews