Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Worst company I have purchased furniture from. Never again. I purchased 6 dining chairs (which we needed early) and the delivery date was the following week which was what we needed. Week later we got an email to say the chairs were delayed for an extra month!! If they were not in stock why allow me to buy them? Contacted customer services and they didn't care whatsoever, hardly an apology and no compensation made for the inconvenience so I left it. The next delivery day came, I made sure I had the day off work as it was a weekday. No chairs arrived! I then revieced an email to say the chairs were DELAYED AGAIN, despite already having received an email to say they had been dispatched. Delayed this time for yet another week! A day that I will be in work and unable to be in for delivery. Paid alot of money for a service and SIX WEEKS later I have still not received my item! DO NOT TRUST WAYFAIR. Be surprised if I even receive my item. Absolute joke.”

Helpful Report

Posted 6 years ago

“I was really happy to find a company that is listing prop. 65, and was ready to shop, and be a customer for life. Choose some items, and save those in shopping cart and guess what happend? Price of one item has increased, surprised, not really. After reading their reviews I won't be shopping there. Cons; they are online company, they know what a hassle is to return, and they simply don't care. We"ll see for how long.”

Helpful Report

Posted 6 years ago

“We ordered top quality breakfast bar stools. The stools are great but we cannot put one together as the pack of screws and bolts in one of the stool boxes are missing. Things like this may seem small but will result in us sending our order back if they are not received within a couple of days. I expect all goods to be checked before delivering to customers and in this case it was not done!”

Helpful Report

Posted 6 years ago

“Always a good service from wayfair. I have just had the distressed grey telephone cupboard which as a normal cupboard is a perfect size. Very pleased with the item.”

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Posted 6 years ago

“Prompt delivery, beautiful curtains look great ...❤”

Helpful Report

Posted 6 years ago

“Customer service was the worst. I ordered a quilt set that in one place said there were 9 pieces and another said 5. I received 3. I contacted customer service and I was offered 2 more shams and a 10% refund. I was happy. Tonight I got a call saying I would not be receiving the extra shams and no refund. The most they could do for me was a return label. I love the quilt I bought but so disappointed in the customer service. She seemed happy to inform me they corrected the listing. I asked her, What good does that do me now???? Never again will I order from them.”

Helpful Report

Posted 6 years ago

“Bought my 18 month old a toddler bed off their website, very affordable at just £45, arrived within a week and we're very happy with the product.”

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Posted 6 years ago

“I purchased a set of sheets and received a different brand. They said they don’t actually sell the brand I ordered but substitute it with what they consider an equal. They claim they’ve always used bait and switch.”

Helpful Report

Posted 6 years ago

“Full of lies no help whatsoever. Promised call backs didn’t happen 7 days for delivery because obviously your courier service do actually check address as would realise incorrect postcode given but updated within 24 hours. Complete shambles. First time shopping and definitely last. Would never recommend to anyone”

Helpful Report

Posted 6 years ago

“I ordered a wardrobe in December 2018, it arrived in jan 2019 with parts missing. Wayfair told me to assemble to wardrobe and find out what’s gone missing , as they had no idea what was missing, which I think is pretty bad of them. it’s now March and I have half a wardrobe balancing in my bedroom, no replacement parts, and to top it off today I get told they don’t know where the replacement parts are, after promising them weeks ago. DISGRACE of a company they couldn’t care less they are only interested in taking your money in return for inferior service. AVOID WAYFAIR AT ALL COSTS - spend your money elsewhere !”

Helpful Report

Posted 6 years ago

“I ordered a bed and mattress which fair enough came on separate days. When recieving my bed the delivery guy said “it’s not all here your missing a box”. I replied do you know which it will come In broken English “ not my problem!” I waited two days off work, it didn’t arrive. I then phone up to hear I now have to wait another two weeks for the other part to be delivered and no note note was made of that? Yet they knew which box was missing? First time Iv bought of Wayfair wouldn’t recommend.”

Helpful Report

Posted 6 years ago

“Gave me $30 back on an electric stove that was slughtly damaged during shipping.”

Helpful Report

Posted 6 years ago

“I bought a world globe that did not match the description. Ad said green ocean and it was brown. The quality was not good as the longitude lines did not align and it has other flaws as well. Requested a return and sent photos but I did not hear back from them. Very rarely do I write negative reviews. I will not buy from them again.”

Helpful Report

Posted 6 years ago

“I ordered an item that was poorly designed and badly made, so I contacted Wayfair and was then asked to send photos to demonstrate. They should have had photos of the item they were selling, however I obliged and sent photos that clearly highlighted the issues. They then asked for more photos. I believe this was a deliberate ploy to make me give up on my plight to get a full refund. It worked, as I haven't got time to pursue this so will bin the item. Not impressed and I won't be shopping there again.”

Helpful Report

Posted 6 years ago

“I ordered a piece of coral through Wayfair and didn't think the order took, so I ordered the exact same piece of coral from Amazon. Wayfair then shipped the one I ordered and paid $52 for it versus the exact same piece at Amazon for $32!”

Helpful Report

Posted 6 years ago

“APPALLING CUSTOMER SERVICES - ITEMS GO MISSING AND ARE NEVER REFUNDED FOR. AVOID.”

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Posted 6 years ago

“Loved my money tree picture I received today Thank You Wayfair”

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Posted 6 years ago

“If I could give Wayfair minus stars I would, Ordered a sideboard got someone to build it for me, only one package arrived, part two was missing, got in touch with wayfair, had to wait 48 hours for them to find package, when it arrived it was damaged and the door needs replacing, they said they will send another part two, I ordered this on 1st Feb and was told it would be delivered on 21st, had to phone again, received an email telling me it has been dispatched and they will let me know, then they added that they will only deliver kerb side, told them I live in high rise block and couldn't lift it as it's too heavy for me, they suggest I got a friend or relative to help, its 25th Feb now still heard nothing, really disappointed, would never use this company again, also if I want to send it back I have to take it apart and repack it”

Helpful Report

Posted 6 years ago

“Wayfair is one of the best companies to deal with. If you are not satisfied with their product they always respond and resolve your isdues”

Helpful Report

Posted 6 years ago

“I ordered a bed as a birthday present for my mum, it came damaged. It had a massive crack in the headboard and the box was all open and ripped. I requested a new one to be sent and the old one collected. They sent a new one within a couple of days but a week later the old one still hadn’t been collected. The new one then came damaged with a crack on the headboard again. Obviously poor quality! Wouldn’t buy again from Wayfair”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews