Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They've lost what I've ordered...it's 4 days late for delivery and now have to wait 48 hrs for an update. Ridiculously poor customer service”

Helpful Report

Posted 6 years ago

“I ordered a 5 shelf corner ladder unit in early March, i was given a delivery date for 3 days later, then told on the day the couriers van had broken down & it would have to be rescheduled. A few days later I was given an other delivery date then on the day I was contacted again to say the courier had damaged the item & they would have to arrange a replacement. I was told a few days later it would be delivered between 1st - 4th April, then on the 5th of April I was contacted to say there would be an other delay & this time I was told it could be delivered on the 1st May but, this was not confirmed date & if I preferred to cancel there was a link. I decided I had waited long enough to took the option to cancel. The issue I have now is Way fair have deducted money from my refund to cover admin costs. Now given their failure to deliver my item on more than one occasion I feel I should have had a full refund. It was my first experience with ordering from Way fair & I think it will be my last.”

Helpful Report

Posted 6 years ago

“Excellent service ..quality and price ..what more can I say”

Helpful Report

Posted 6 years ago

“Regret not reading reviews as I would not have purchased from Wayfair. The furniture is cheap and very overpriced for what it is. There were screws missing chips and marks on the furniture and a door handle snapped in half when being screwed to the door without excessive pressure. Some of the boxes had footprints on them and the packaging was damaged a sign that the delivery men really don’t care about the product or what serviceability the customer receives it in. I was also charged 4.99 per item returned which I thought was disgusting. Very disappointed will not buy from Wayfair again. The customer service I received is also unacceptable once they’ve took your money they do not care !”

Helpful Report

Posted 6 years ago

“Do not use”

Helpful Report

Posted 6 years ago

“Worst company ever! Wayfair is a big scam”

Helpful Report

Posted 6 years ago

“I give it a star because they had no other option one star is way too much for this company. Worst company ever to work with. Their presented it convinced me to open a store card with them to save to get better discounts of any promotions. I bought a patio furniture from them. So I was paying weight over the the monthly minimum payment. They pretend to be so nice to help you and it’s just a trap he didn’t explain anything and here after 12 months he they Through on my statement $500 interests. I swear he didnt mentione it and he didn’t explain anything when we made the deal. So I called Trying to solve it and bass pedal told me just the way it is no one trying to help or anything they’re professional liars. what a rip off!!! If you would like to get ripped off and cheated by from wayfair. If you would like to deal with Jerks supervisors jerks employees...highly professional liars then I had to recommend you to buy from Wayfair.”

Helpful Report

Posted 6 years ago

“Arrived when it said it would, and two of the most helpful and pleasant men , can’t praise them enough! Really pleased with the sofa bed , good and sturdy and looks great. Will order from you again!”

Helpful Report

Posted 6 years ago

“Really wish I had read the reviews before placing an order with them. The website is misleading and, frankly, I feel completely conned. Please save yourself the hassel use a trused selling site.”

Helpful Report

Posted 6 years ago

“Absolutely shocking service, then left 4 heavy boxes in our porch which is the only means of egress in the event of an emergency whilst my son was asleep as he works nights. Do not order from these cowboys, we complained to the company but that wasn’t taken seriously at all”

Helpful Report

Posted 6 years ago

“Never Really Had a Problem With Wayfair them self Butt the finance Company they use is Awful Beware!!! Had wrong address then had wrong bank info even though I was getting my Dev go figure then had wrong email address.. Then going to tell me late payment!! BEWARE DO NOT USE THERE CREDIT CARD”

Helpful Report

Posted 6 years ago

“The items I ordered stated next Day delivery. After three days I contacted the company to ask when my goods would arrive. After over a week I was told that the couriers were not responding to calls so a delivery date could not be given . I had little choice but to cancel my order and was told I would receive compensation for the poor service I had received . I didn’t receive compensation but a code for 10%off my next order . Therefore compensation was conditional on me spending more money with a company who can not even communicate internally with its couriers , honour delivery times advertised, doesn’t respond to calls and will email responses to complaints without the courtesy of a telephone discussion . Maybe a good idea if staff understood the proper meaning of customer services by further training ! Be warned - Take the advertised delivery times with pinch of salt and when things go wrong they really go wrong”

Helpful Report

Posted 6 years ago

“Disgusting company. I have placed two orders with this company but have never received an item. I was advised recent item would be delivered on 3/4 I took day off work and waited all day but never arrived, I have now had to cancer order as I cannot take another day off work, I am being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal do not use them at any cost”

Helpful Report

Posted 6 years ago

“Disgusting company. I have placed orders with this company on two occasions and neither have ever been delivered. I was told recent delivery would be made on 3/4, I took day off work and waited all day but nothing arrived, I have had to cancel order as I cannot take any more time off work. I am now being fraudulently charged 5.00 for a return on an item I have never received. This company is incompetent, dishonest and borderline illegal, do not touch this company at any cost”

Helpful Report

Posted 6 years ago

“Loveeee my daughters new table very sturdy and looks fab”

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Posted 6 years ago

“Terrible delivery service, they split the deliveries and expect you to be home, once you are they cancel the delivery. A nightmare, very regretted that I bought furniture with them.”

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Posted 6 years ago

“AVOID at all cost! I placed an order for a wardrobe back in Feb, told will be delivered end of March, dismantled old wardrobe ready for delivery only to be told delivery won't be till end of April now, emailed customer service asking for an explanation as to why there is a delay with my order as i now have no wardrobes, only to be sent the same email again stating that delivery will be made end of april!! Appalling way to treat customers, just hope i actually recieve my order end of April now!!”

Helpful Report

Posted 6 years ago

“When I started buying from Wayfair a year ago they were very good and efficient. The service went terribly down the hill. I had 2 orders mixed up, different items or colours delivered. Recently I have ordered coffee table, 2 weeks after delivery time I still don't know where it is, even worse the company doesn't know that neither. Unreliable customer service, bad communication. I don't think I will be ordering from them anymore.”

Helpful Report

Posted 6 years ago

“Thanks Wayfair for selling me a shambles of a wardrobe. Fixings were awful, printed directions; a shambles. I gave it 2 years, because as always; you get what you pay for. However after being hospitalised after a piece of mirrored glass falling on your foot from a piece of furniture purchased in faith is pretty dire. Yes you get what you pay for but I’d prefer my toes to be intact”

Helpful Report

Posted 6 years ago

“Firstly my payment was rejected by my bank.??? Then there was some kind of problem with my billing address...This c omes after 2 weeks of placing my order. I telephone my bank, I telephone Wayfair to sort out this problem. They send my a bed that I had ordered only it was not the same name. I ordered Taft and they sent me Hazel. Very confused, so I called them. They wanted photographs and then confirmed that Taft and Hazel were the same beds. I wanted to return the bed as the fabric seemed more like plastic.”

Helpful Report

Posted 6 years ago

Wayfair is rated 1.5 based on 2,303 reviews