Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,306 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,306 reviews

Shipping & Delivery
Delivery Methods	Courier
Customer Service
Communication Channels	Telephone

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered the Arlo coffee table and it got delivered today. After unboxing it I noticed the corner of the coffee table was damaged and the white layer of paint had cracked. The lower shelf of the coffee table also has a lot of scratches and marks on it. Seems like this was a used coffee table that was returned. Also this item is now sold out so there's no way for me to get a replacement. Called customer service at 4 different numbers to try to resolve the issue and never got through after holding for hours. Never received an update as to how long the wait would be for a representative. Customer service is non-existent. Now I am left with a damaged coffee table I paid $200+ for. This is my first time purchasing from wayfair and will be my last. Originally I was planning to buy 3 more piece of furniture from them, luckily I held off on it. Overall this whole experience was a waste of time and money.”

Helpful Report

Posted 5 years ago

“Horrendous DO NOT use ! I’ve been waiting over 8 weeks for my chairs from a table and chairs set ! Table turned up but chairs missing. Having sold my old chairs myself and my daughter have to sit on the floor to eat. Escalated to a manager this week who stated we she didn’t know where my chairs are I paid for and we are going round in circles !!!!!!! Still not chairs and they have taken my money !!!! A second table and table leg turned up however ???? First and definitely the last time 🤷🏼‍♀️😡 Do not use !!!! Awful”

Helpful Report

Posted 5 years ago

“First and last time I will use Wayfair.ordered a table and chairs set 8 weeks ago , the table turned up without the chairs .....on the wrong date with no communication at all ! No one has any idea where my chairs are ! Waited 8 weeks and yesterday a second Table top and legs Turned up and still no chairs ! HORRENDOUS!! DO NOT USE The manager who called to attempt to resolve this then hung up saying we were going round in circles !!!!!!! So 8 weeks later no chairs that I have paid for and still no one knows where they are !!!! Awful”

Helpful Report

Posted 5 years ago

“The quality products Superb fast delivery Reasonable prices”

Helpful Report

Posted 5 years ago

“Ordered a grey rattan Garden lantern which was originally out of stock, had a reminder back in so ordered,arrived today and totally damaged. Used return service and my email says £0.00 refund. Last week ordered garden lights, out of box of 5, 2 don't work. Very disappointed. Company products have gone downhill”

Helpful Report

Posted 5 years ago

“Ordered a juliet balcony planter on 3-4-20. Failed to deliver twice. Out of despair requested cancellation as delivery is unreliable and even there new third shipping/tracking link does not work. They fail to look after the customer. And to make it worse will not cancel and refund. Despite having no evidence of shipping. As stated tracking link supplied failed. Just like there deliveries This is a company that hold there customer virtually to ransom by not accepting there failure and responsibilities. Could never order from them again It’s about trust and honesty that is in short supply here”

Helpful Report

Posted 5 years ago

“Ordered a garden bench, first ever purchase, so far they're terrible. Delivery date came and went, I've had to pester them several times for a new date, which they've failed to keep to. I've wasted a day waiting in and my orders now a month later. Please don't waste your time with these jokers like I have. P.S, I've been chasing them for updates, not the other way round. So it's 0 out of 10 for customer service”

Helpful Report

Posted 5 years ago

“100% UNRELIABLE FIRST AND LAST TIME USER”

Helpful Report

Posted 5 years ago

“100% unreliable first and last time user”

Helpful Report

Posted 5 years ago

“Ordered a product almost three weeks ago,still hasn't arrived,I wanted to cancel order and wayfair say i can't until i recieve it then once its returned to their warehouse they will then credit me. Wayfair you don't even know were it is how can you expect me to find it ??”

Helpful Report

Posted 5 years ago

“I ordered a garden table and 2 loungers 6 weeks ago. The table arrived within 2 weeks but still no sign of the sun loungers. I’ve emailed them and at the start I got a quick reply telling me it would be looked into and resolved (or at least updated) within 1 business day. Still nothing, no even a reply to further emails. They’ve had my money now for 6 weeks and no goods. Disgusting service.”

Helpful Report

Posted 5 years ago

“we ordered a day bed and the head board was cracked. trying to get any customer service on this item is almost impossible. Been on hold for over two hours on two different occasions, sent an email and got a stock response that we would hear from them in one business day, it has been three. I would not order large furniture from them. If there is a problem extremely hard to resolve.”

Helpful Report

Posted 5 years ago

“All they care about is taking your money..Told them to STOP Emailing me..will not stop..NEVER will I buy anything off them again..”

Helpful Report

Posted 5 years ago

“Another item not delivered. Very poor service. Can’t get hold of Wayfair on the phone either. Had a pointless email to say item out for delivery (a month late) to the receive another email to say it’s delayed. Total joke. Useless”

Helpful Report

Posted 5 years ago

“Customer service is subpar with no flexibility or understanding of own products Ordered item with 6 week delivery time (really very long already) and then a week from delivery date I received a generic email stating my order would be delayed a further two months. Upon querying this I was told my only option was to just cancel my order (that I'd been waiting over a month for), even though the item I had ordered was an item that could not be cancelled according to Wayfair's own website. I physically could not cancel my order. I was not offered any other resolution, compromise or token of good will due to issues caused by wayfair. I have now been out of pocket for over £300 and it is now 3 months since I ordered. I have been asked for feedback when I still do not even have my item.”

Helpful Report

Posted 5 years ago

“We purchased a parasol base it came broken wayfair told is not to send it back but still didnt give us our full refund. Next day the parasol came, it looked like it had been used and it was damaged. They charged me £6 to pick it up! So all in all both products needed to be refunded and lost out by just over £8 what a rip off of a company will never use them again!”

Helpful Report

Posted 5 years ago

“I used to order a lot from Wayfair, but my latest experience has left me extremely disappointed and it will probably be the last time. We were moving to our new flat in the beginning of May and wanted patio furniture arrive some time accordingly. We placed an order mid April and got confirmation from customer service, that it is marked as a rush order and should arrive beginning of May. Over month has passed and we have gotten now various different emails saying either our furniture is out of stock or delayed another month. Last email stated that we will receive update in the end of July. After numerous phone calls we still haven't gotten straightforward answer. Definitely won't be waiting another 2 months for an update! Very disappointed in Wayfair and their vague customer service.”

Helpful Report

Posted 5 years ago

“Called the customer service and was on hold for an hour and was disconnected. We're were calling for a damaged shelf. Extremely disappointed. Amazon all the way!”

Helpful Report

Posted 5 years ago

“Ordered a bistro set took money delivered a bench was put on hold for 15 minutes no apologies was told item out of stock!”

Helpful Report

Posted 5 years ago

“We received two sum loungers that were defective. Completed the returns information on line! Sorted in 5 minutes. All other products I have bought from Wayfair have been perfect.”

Helpful Report

Posted 5 years ago

Wayfair is rated 1.5 based on 2,306 reviews