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Wayfair Reviews

1.5 Rating 2,297 Reviews
11 %
of reviewers recommend Wayfair
1.5
Based on 2,297 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Over A Month
On-time Delivery
Greater than 22%
Accurate And Undamaged Orders
Greater than 60%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Over A Week
Customer Service
1.3 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Could Be Better
Read Wayfair Reviews

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025
Jr
Wayfair 1 star review on 20th October 2024
Lorri
Wayfair 1 star review on 21st August 2024
Winonah
Wayfair 1 star review on 21st August 2024
Winonah
Wayfair 1 star review on 26th July 2024
Anonymous
Wayfair 1 star review on 26th July 2024
Anonymous
Wayfair 1 star review on 17th July 2024
Anonymous
258
Anonymous
Anonymous  // 01/01/2019
Ordered a product almost three weeks ago,still hasn't arrived,I wanted to cancel order and wayfair say i can't until i recieve it then once its returned to their warehouse they will then credit me. Wayfair you don't even know were it is how can you expect me to find it ??
Helpful Report
Posted 5 years ago
I ordered a garden table and 2 loungers 6 weeks ago. The table arrived within 2 weeks but still no sign of the sun loungers. I’ve emailed them and at the start I got a quick reply telling me it would be looked into and resolved (or at least updated) within 1 business day. Still nothing, no even a reply to further emails. They’ve had my money now for 6 weeks and no goods. Disgusting service.
Helpful Report
Posted 5 years ago
we ordered a day bed and the head board was cracked. trying to get any customer service on this item is almost impossible. Been on hold for over two hours on two different occasions, sent an email and got a stock response that we would hear from them in one business day, it has been three. I would not order large furniture from them. If there is a problem extremely hard to resolve.
Helpful Report
Posted 5 years ago
All they care about is taking your money..Told them to STOP Emailing me..will not stop..NEVER will I buy anything off them again..
Helpful Report
Posted 5 years ago
Another item not delivered. Very poor service. Can’t get hold of Wayfair on the phone either. Had a pointless email to say item out for delivery (a month late) to the receive another email to say it’s delayed. Total joke. Useless
Helpful Report
Posted 5 years ago
Customer service is subpar with no flexibility or understanding of own products Ordered item with 6 week delivery time (really very long already) and then a week from delivery date I received a generic email stating my order would be delayed a further two months. Upon querying this I was told my only option was to just cancel my order (that I'd been waiting over a month for), even though the item I had ordered was an item that could not be cancelled according to Wayfair's own website. I physically could not cancel my order. I was not offered any other resolution, compromise or token of good will due to issues caused by wayfair. I have now been out of pocket for over £300 and it is now 3 months since I ordered. I have been asked for feedback when I still do not even have my item.
Helpful Report
Posted 5 years ago
We purchased a parasol base it came broken wayfair told is not to send it back but still didnt give us our full refund. Next day the parasol came, it looked like it had been used and it was damaged. They charged me £6 to pick it up! So all in all both products needed to be refunded and lost out by just over £8 what a rip off of a company will never use them again!
Helpful Report
Posted 5 years ago
I used to order a lot from Wayfair, but my latest experience has left me extremely disappointed and it will probably be the last time. We were moving to our new flat in the beginning of May and wanted patio furniture arrive some time accordingly. We placed an order mid April and got confirmation from customer service, that it is marked as a rush order and should arrive beginning of May. Over month has passed and we have gotten now various different emails saying either our furniture is out of stock or delayed another month. Last email stated that we will receive update in the end of July. After numerous phone calls we still haven't gotten straightforward answer. Definitely won't be waiting another 2 months for an update! Very disappointed in Wayfair and their vague customer service.
Helpful Report
Posted 5 years ago
Called the customer service and was on hold for an hour and was disconnected. We're were calling for a damaged shelf. Extremely disappointed. Amazon all the way!
Helpful Report
Posted 5 years ago
Ordered a bistro set took money delivered a bench was put on hold for 15 minutes no apologies was told item out of stock!
Helpful Report
Posted 5 years ago
We received two sum loungers that were defective. Completed the returns information on line! Sorted in 5 minutes. All other products I have bought from Wayfair have been perfect.
Helpful Report
Posted 5 years ago
My wife ordered on 26 April and that… My wife ordered on 26 April and that time the website saying because of covid it will be available in 4 June .then I get email that it’s delayed delivery and it will come on 8 June. I have ordered because it my son’s birthday and we were planning it so long . Worst service and communication is zero Never use this website again better order from amazon next week delivery
Helpful Report
Posted 5 years ago
Hard to get your refund but they take your money very fast. Customer service e- mails you a lot saying another customer service representative will be in touch in 24 hrs, but you never hear from them. My first and last time dealing with Wayfair. Customer reviews are very low, under 3. Shop and pay at your own risk.
Helpful Report
Posted 5 years ago
have not received my chair that coat over $300.00 Got a text from Fed-x saying it was delivered to me, it was not!!! I am not happy!!
Helpful Report
Posted 5 years ago
Terrible!! Ordered garden furniture in late April advised it would take up to 6 weeks got a date of the 9th of June then today got an email saying that it wouldn’t be in delivered until late July, I used to order from Wayfair a lot I have ordered a lot of furniture but the last 2 times they have really been shocking. Will never use them again
Helpful Report
Posted 5 years ago
One star is to much for this absolutely rubbish no customer service company . STAY AWAY
Helpful Report
Posted 5 years ago
Don’t bother ordering from here, we ordered a mattress and bed frame at the start of may, the bed frame arrived 9 days late, and we are still yet to receive the mattress, having had its delivery date delayed FOUR times now to the 3rd of June before they even ‘have a solution’ as they described it. Average quality and completely non existent customer service!
Helpful Report
Posted 5 years ago
Service from hell. I ordered a sofa from this website and as it operated smoothly I decided I would utilise it again, little did I know I was about to experience the ordeal from hell when placing an order. I devoted my self to paying over £500 for smart coffee table during this pandemic where people aren’t working and are furloughed, for a lot of people that £500 would be the full extend of their pay package this month, never the less I had devoted myself to paying it on an item originally priced at over £700 before discounts. I was open minded when ordering this that there could be delays due to Covid-19 However what I experienced was the WORST experience I have ever received in my life. The table due to come on May the 1st. On my the first I waited in all day, didn’t leave the house awaiting this order. It never came, I didn’t receive ANY communication from the company and had to chase this myself. It was delayed to the 5th, the same thing happened. Once again no communication It was delayed to 11th, the same happened Once again the 14th the same happened This then happened with over TEN DATES in total where I physically had to ring the company myself, that’s over 15 calls I’ve had to make to Wayfair at this point! I then received half My order in the post Firstly WHY ON EARTH WOULD I WANT HALF A GOD DAMN COFFEE TABLE? Secondly the item as smashed up, broken in Various places once again I have to ring them to complain about this service - nice to know that upon ordering a £500+ item they package it with care enough for it to arrive broken. Once again I’m given a different date for the re-schedule delivery. And you guessed it on another 5 dates that they’ve told me it’s not arrived. - (yet can I add, on the website it’s Still advertised that if you order the item now you’ll get it sooner than me as an existing customer) This was escalated with a manager who assured me on their recorded phone line that this time would be different as she was taking ownership of the case and I’d get my re delivered table on the 3rd because of this. Yet since this statement I’ve been told it’s coming on the 4th, 5th, 8th, and this morning I’ve had a new email to say the 10th Bringing the order to being 5 weeks late, alongside service from a robotic “manager” who showed no empathy at all, jacintha. Jacintha whom also told me on two occasions that she would contact me, only to not leaving me to chase this company near enough every day in lock down. The service I’ve received has been terrible, and the ordeal of this coffee table not coming has practically aged me due to the stress and anger of them taking me for an absolute JOKE. Upon looking at the coffee table on the website right now it tells me if I buy it now I’ll get it on the third? Why is that false advertising allowed to happen when I’m going through this ordeal and you clearly know there’s a problem After this service I would personally never order from Wayfair again. Disgusting service and I will be taking this further.
Helpful Report
Posted 5 years ago
I ordered a chair, waited over a month it never came. I checked the website almost every day for the shipping. One day it said the item was being prepared for shipping, A week after the expected delivery date the order disappeared from the site with no explanation and I never received the chair. They wasted my time I should have ordered from somewhere else.
Helpful Report
Posted 5 years ago
Very poor quality and finish, not as advertised. Not able to verify I received correct product I suspect I received cheaper version to the one I wanted.
Helpful Report
Posted 5 years ago
Wayfair is rated 1.5 based on 2,297 reviews