Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,309 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,309 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Live Chat

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a comforter on Dec 28th, it was supposed to be delivered 3 weeks later, then the date was changed to Feb 15...i called and was promised a label had been created and if a label is created it is definitely coming that date. Well I look today and the date has been changed to Mar 15th....I call and ask I'm Told it is going to be shipped out on March 10th... I have zero faith that this is going to show up, since it is back ordered on the website until April. Wayfair hasn't offered any resolutions or compensation for this major inconvenience. We're looking at 4 to 5 months for a comforter!? Do not deal with this company, it's been nothing but a headache and a waste of my time The people I have dealt with on the phone are great, but I'm giving 1 star for customer service because of the overall inconvenience of this issue, and the lack of it being resolved.”

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Posted 4 years ago

“The worst experience I have ever had! The worst experience I have ever had! Ordered a nightstand and a bed around 20th Dec 2021. A second nightstand (not available at time of first order) same model as the first one, on 6th Jan 2021. All items were meant to be delivered within days. Following on lack of communication, a month back, I start getting emails from DHL that they have the 1st nightstand - about 10-15 of them followed by the same amount of emails informing me that they aim to deliver on such and such date... Finally, the parcel was delivered about 10 days ago and collected back only yesterday for a refund which will take 3-5 working days (not counting weekend days). The bed was delivered with a couple of weeks delay. The second nightstand, ordered 6th Jan 2021, is with DHL only today (God help us when will it be delivered) only to be collected as a return at some point in the future, in spite of my calls and confirmation received from customer service that this will be cancelled (and not delivered !) 10 days ago - when I had enough! An absolute tone of emails and calls and frustration and pure disgust in the end. Save yourself the trouble, my advice. Think twice before ordering...”

Helpful Report

Posted 4 years ago

“I ordered a sofa that was delivered quickly but not to a room of choice as stated, courier said they only do doorstep delivery but as it was pouring down and I was on my own they put it in the garage. I got help bringing it into the house the next day and photographed the opening of parcel as packaging was damaged. It was obvious that another item had been stored on top of this as sofa arm had a dent in it from the foot of a heavy furniture piece rest on it for some length of time. I reported it straight away sending photos and videos of the damage but Wayfair said the depot and courier refuse to accept responsibility for the damage so I’m stuck with it. Have been very happy in the past but will not order again”

Wayfair 1 star review on 12th February 2022

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Posted 4 years ago

“Worst customer service ever. I'd give it a no star, but sadly it's not an option. This was by far the worst customer service experience I've ever had. Ever. No communication about our order until we contacted them and then they kept promising that they'd resolve it, but all they did was keep stalling. No refund in the meantime. They only took notice when we threatened to take it to the police and ombudsman, and called them out on social media. It's more than a disgrace. It's truly appalling.”

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Posted 4 years ago

“This is the 2nd and last time I will ever waste my money on these scammers. Total rip-off.”

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Posted 4 years ago

“Wayfair is the best. I ordered a shed from them I also purchased the Handy service to install. The shed was damaged by the installers i called Wayfair and they refunded me. There was no hassle no run around once they reviewed on their end i was done. I would recommend shopping with Wayfair”

Helpful Report

Posted 4 years ago

“Delivery appalling (dhl) called but didnt knick on door then took items to a shop drop point, sent no code so unable to collect items for 5 days, contacted wayfair couldn't help once got items curtains were clicked wont be ordering again from wayfair”

Helpful Report

Posted 4 years ago

“The customer service has been horrendous. We ordered two beds and, after long delays, only one was delivered. After several calls, it turned out the second bed has been missed and now we have to wait another month until a new bed is delivered from Poland. The customer support was unhelpful and had very poor attitude towards customer care.”

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Posted 4 years ago

“Don’t buy as they will sell items which they don’t have in stock and tell you the carrier is not picking it up. When they do give an delivery date which they will say you will receive it 100% then you will get an email saying it been delayed. So far the carrier was unable to deliver 5 tables lol 5 replacements sent out what a joke. 1 of the customer service will you they have 70 in stock and another will say less then 10 in stock. No ones what they are saying. Avoid at all cost, not worth the trouble. No point dealing with middle men so just go directly to a company to buy your goods.”

Helpful Report

Posted 4 years ago

“I have recently bought a flat and was on a budget so decided to get all my furniture from Wayfair, as I believed them to be reasonably priced. I had quite a big order, so I wasn't expecting it straight away, but most items had long delays. But the worst one was the mattress I ordered. The bed came before the mattress so we had to spend over a month sleeping on the floor waiting for the mattress to arrive. When it finally arrived it was SO thin it was all rolled up like a sleeping bag. The thinness of the mattress caused the slats to warp and snap in half and me and my partner have been sleeping in a bed with dips bigger than the grand canyon. The quality of the products is not great in my experience, however every time we phoned up to complain the customer service was incredible and they took us very seriously. But that's the only good thing about the company.”

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Posted 4 years ago

“Like most of the reviews here, ordered a lounge chair...it got backordered 4 times and after waiting over 8 months, I cancelled the order. From my experience speaking with customer service, they could not do anything about it except advise me to cancel and buy another chair. DO NOT use them as per many of these reviews.”

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Posted 4 years ago

“The bed I ordered smelled badly of fish when the wrapping came off. After construction the smell was worse and has remained strong after 6 days. I haven’t been able to use it. I don’t see a way to send such a large item back. Wayfair should bring a new bed here and collect the other one.”

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Posted 4 years ago

“If there was a ZERO to give Wayfair, I would !!!! Delivery was scheduled between 9am-1 pm. I waited home for hours. I saw a white box truck ( no name or signage) down the block from my house. I assumed it was my delivery, so I ran to put my dogs away. I came back and watched a man walk to my neighbors door, knock and then leave. I assumed it was a delivery for that neighbor. Mind you, the guy had NO Wayfair verst or any indication he was from Wayfair. I then looked at realized someone from Wayfair emailed me about 5 minutes before he drove away telling me there were outside my home. THEY WERE NEVER OUTSIDE MY HOME NOR DID THEY KNOCK OR RING MY DOOR BELL. I called customer support only to be told that they couldn't get in touch with the driver ( whom just left) but that they won't be able to RE delivery for another 3 days. MY daughter now has NO BED to sleep on. How can wayfair be associated with a delivery company that can't read house numbers. My home (as well as my neighbors home) is clearly labeled with our house numbers. Very frustrating as this was NO fault of my own but I now need to wait hours AGAIN on another day and my daughter will be sleeping on the floor for 3 nights. Never again WAYFAIR”

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Posted 4 years ago

“Very bad experience received my dining chairs but not my table asked for my table million times but still didnt get anywhere managers decided to give me a full refund without even asking me whether I want a refund or not! Online chat service Is a joke aswell nobody helps”

Wayfair 1 star review on 7th February 2022

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Posted 4 years ago

“Don’t shop at Wayfair. Their customer service is terrible. If your item gets delivered and you don’t have a problem and don’t have to return it.. great. Anything else good luck. But I decided to not take the chance and shop elsewhere after this terrible experience. The products may look nice but not worth losing your money. I just look for dupes elsewhere and it’s been going great. I saved a lot of money. Where i would have spend so much more on Wayfair. They’re not even cheap. To have such bad service and incompetent people working for them. They will act as if the customer is wrong and they won’t help you. They will tell you their policy, not even listening to what you said. Just robotic jargon. Even though they were at fault.”

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Posted 4 years ago

“Did not receive first item, ordered another, company kept money of both and called me a Scam, while scamming me out if $500.”

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Posted 4 years ago

“I ordered a chair with footstool and I love it. Arrived early and in good shape. I'm very happy”

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Posted 4 years ago

“Customer service is appalling with assistants giving you conflicting information. I ordered an item that should have arrived on 1st. Their courier Hermes tried to deliver to wrong address and have not reattempted since. Despite four contacts with Wayfair customer services, I still do not have my item. Each assistant has told me different things (you will be contacted -was not, the courier will reliver - did not). When I asked to complain and speak to a manager, they said they did not have a complaints team. Extremely poor - will not be shopping with them again.”

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Posted 4 years ago

“I bought 2 sets of curtains, lovely curtains. Unfortunately, due to my fault, they were too big. I returned them via Hermes on 15.1.222, in one parcel, and in the original wrapping I received them in. Shortly afterward I received a message from you saying they had received the parcel and were refunding £85.53., which I received and I am still awaiting the full refund. Someone in Wayfair must be able to deal with this because I can't. Nobody connected to returns. seems very efficient”