Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don’t buy as they will sell items which they don’t have in stock and tell you the carrier is not picking it up. When they do give an delivery date which they will say you will receive it 100% then you will get an email saying it been delayed. So far the carrier was unable to deliver 5 tables lol 5 replacements sent out what a joke. 1 of the customer service will you they have 70 in stock and another will say less then 10 in stock. No ones what they are saying. Avoid at all cost, not worth the trouble. No point dealing with middle men so just go directly to a company to buy your goods.”

Helpful Report

Posted 3 years ago

“I have recently bought a flat and was on a budget so decided to get all my furniture from Wayfair, as I believed them to be reasonably priced. I had quite a big order, so I wasn't expecting it straight away, but most items had long delays. But the worst one was the mattress I ordered. The bed came before the mattress so we had to spend over a month sleeping on the floor waiting for the mattress to arrive. When it finally arrived it was SO thin it was all rolled up like a sleeping bag. The thinness of the mattress caused the slats to warp and snap in half and me and my partner have been sleeping in a bed with dips bigger than the grand canyon. The quality of the products is not great in my experience, however every time we phoned up to complain the customer service was incredible and they took us very seriously. But that's the only good thing about the company.”

Helpful Report

Posted 3 years ago

“Like most of the reviews here, ordered a lounge chair...it got backordered 4 times and after waiting over 8 months, I cancelled the order. From my experience speaking with customer service, they could not do anything about it except advise me to cancel and buy another chair. DO NOT use them as per many of these reviews.”

Helpful Report

Posted 3 years ago

“The bed I ordered smelled badly of fish when the wrapping came off. After construction the smell was worse and has remained strong after 6 days. I haven’t been able to use it. I don’t see a way to send such a large item back. Wayfair should bring a new bed here and collect the other one.”

Helpful Report

Posted 3 years ago

“If there was a ZERO to give Wayfair, I would !!!! Delivery was scheduled between 9am-1 pm. I waited home for hours. I saw a white box truck ( no name or signage) down the block from my house. I assumed it was my delivery, so I ran to put my dogs away. I came back and watched a man walk to my neighbors door, knock and then leave. I assumed it was a delivery for that neighbor. Mind you, the guy had NO Wayfair verst or any indication he was from Wayfair. I then looked at realized someone from Wayfair emailed me about 5 minutes before he drove away telling me there were outside my home. THEY WERE NEVER OUTSIDE MY HOME NOR DID THEY KNOCK OR RING MY DOOR BELL. I called customer support only to be told that they couldn't get in touch with the driver ( whom just left) but that they won't be able to RE delivery for another 3 days. MY daughter now has NO BED to sleep on. How can wayfair be associated with a delivery company that can't read house numbers. My home (as well as my neighbors home) is clearly labeled with our house numbers. Very frustrating as this was NO fault of my own but I now need to wait hours AGAIN on another day and my daughter will be sleeping on the floor for 3 nights. Never again WAYFAIR”

Helpful Report

Posted 3 years ago

“Very bad experience received my dining chairs but not my table asked for my table million times but still didnt get anywhere managers decided to give me a full refund without even asking me whether I want a refund or not! Online chat service Is a joke aswell nobody helps”

Wayfair 1 star review on 7th February 2022

Helpful Report

Posted 3 years ago

“Don’t shop at Wayfair. Their customer service is terrible. If your item gets delivered and you don’t have a problem and don’t have to return it.. great. Anything else good luck. But I decided to not take the chance and shop elsewhere after this terrible experience. The products may look nice but not worth losing your money. I just look for dupes elsewhere and it’s been going great. I saved a lot of money. Where i would have spend so much more on Wayfair. They’re not even cheap. To have such bad service and incompetent people working for them. They will act as if the customer is wrong and they won’t help you. They will tell you their policy, not even listening to what you said. Just robotic jargon. Even though they were at fault.”

Helpful Report

Posted 3 years ago

“Did not receive first item, ordered another, company kept money of both and called me a Scam, while scamming me out if $500.”

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Posted 3 years ago

“I ordered a chair with footstool and I love it. Arrived early and in good shape. I'm very happy”

Helpful Report

Posted 3 years ago

“Customer service is appalling with assistants giving you conflicting information. I ordered an item that should have arrived on 1st. Their courier Hermes tried to deliver to wrong address and have not reattempted since. Despite four contacts with Wayfair customer services, I still do not have my item. Each assistant has told me different things (you will be contacted -was not, the courier will reliver - did not). When I asked to complain and speak to a manager, they said they did not have a complaints team. Extremely poor - will not be shopping with them again.”

Helpful Report

Posted 3 years ago

“I bought 2 sets of curtains, lovely curtains. Unfortunately, due to my fault, they were too big. I returned them via Hermes on 15.1.222, in one parcel, and in the original wrapping I received them in. Shortly afterward I received a message from you saying they had received the parcel and were refunding £85.53., which I received and I am still awaiting the full refund. Someone in Wayfair must be able to deal with this because I can't. Nobody connected to returns. seems very efficient”

Helpful Report

Posted 3 years ago

Helpful Report

Posted 3 years ago

“I’ve ordered eight items from wayfair.com and a few days later I saw on my account that two of the item’s delivery dates were changed to 2 1/2 months later. I was confused of what was going on with my order and the next day I called and spoke with a customer service representative. She basically said the order is back ordered until Apr. 16 (prior delivery date was Feb. 2). She apologized for the trouble without offering a resolution to this issue besides cancellation. I have my house turned upside down and have been waiting for the crown molding before moving on with painting. I ordered a different style of crown molding which had a bit higher price and the manager said they cannot price match the two items. I went through all the trouble and was not informed in regards of the big delay with my two orders and they couldn’t offer a discount or a price match on a different item that hopefully will come on time. Btw, four more items from the a same ordered were already arriving late. The manager said he doesn’t think the new order of crown molding are in stock either. During this order, I’ve signed up for the Wayfair credit card, too. It is a big mess and a lot of headaches! If I was aware of the troubles I would have ordered from other companies not wayfair. They are unreliable and don’t offer resolution. Sad and dissatisfied”

Helpful Report

Posted 3 years ago

“Avoid these guys. Ordered a bed, paid for it, never got our bed delivered. Took months to get money back. Do not use this place.”

Helpful Report

Posted 3 years ago

“I have just had a proposed delivery date for an item ordered on the 24th January, which I was advised was in stock at the time of ordering and due for delivery today, delayed until the 6th May! Why accept an order, and take payment, for an item which is clearly not even close to a delivery date. Surely, this is bordering on illegal, not to mention frustrating.”

Helpful Report

Posted 3 years ago

“Brought a rug from Wayfair two months ago for £80 today they took £16 out of my bank. When I called them they said they accidentally under charged me!! When I questioned it they said take it up with Clearpay!! I didn’t even use Clearpay to purchase the rug. Absolutely ridiculous just robbing people will never use this over priced company again.”

Helpful Report

Posted 3 years ago

“This is the most wonderful customer-service based company I have ever ordered from.”

Helpful Report

Posted 3 years ago

“Trying to get a job with them in Ontario Canada is a joke they would rather hire people with less or no experience then someone who has alot what a joke”

Helpful Report

Posted 3 years ago

“if I could give a zero star, I would. My experience with Wayfair has been anything but painful. Communication is very poor, mixed messages via email leaving you confused of their delivery or collection process. Delivery attempts were made without scheduling a date so several missed attempt. No resolution in sight and empty promises to resolve. Their handyman turned up for assembly even after transaction had been cancelled. I contacted Wayfair to inform them; was advised to let the handyman carry on with the job only to be told at the end the job that I had to pay for the assembly out of my own pocket. They take no responsibility for their mis-management and communication in the transaction and will refer you to their partners when clearly, there is no contract with the 3rd party. Save yourself some money and headache and use services like made.com.”

Helpful Report

Posted 3 years ago

“I ordered a bistro set..due to arrive on 25th January, turned up on Saturday, 22nd.. Sent as small parcel apparently, despite being a huge heavy package.. Delivery guy just left it at door, brief 5 second chat, and gone.. No help to get package indoors.. I live alone, and struggled to manoeuvre this heavy package..”

Helpful Report

Posted 3 years ago

Wayfair is rated 1.5 based on 2,301 reviews