Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,301 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,301 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible deliveryservice/Driver...”

Helpful Report

Posted 6 years ago

“Would like to comment on my purchase, but 8 days after ordering a dressing table stool, it is still at "preparing for shipping" not even dispatched to the courier - where is it being stored outer Mongolia?”

Helpful Report

Posted 6 years ago

“Ordered some Garden Furniture which got delivered quick enough, However the table was broken in transit so never got delivered. I had to phone to chase up what was happening but still now have no idea what is going on. Was looking forward to nice dinners in the garden but now just stuck with 6 chairs. If I knew it would take this long to get a table and chairs for the garden I would of gone somewhere else. Where's my table?”

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Posted 6 years ago

“Bought corner sofa bed. On web page said 1-2 week delivery. When we paid for it said 2-4 week delivery. 4 weeks in and no sign of sofa.”

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Posted 6 years ago

“Incredibly annoying to discover after spending ages selcting items only to find on checkout that central Scotladn is considered to bome on Wayfair, this is not outer Mongolia. Other companies do not charge extra. I was about to order over £500 but decided against it on principle.”

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Posted 7 years ago

“Delivery charges to Dundee the 4th largest city in Scotland. An extra £25. Dundee isn't actually out of the way. But anyway lost a sale.”

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Posted 7 years ago

“Cannot believe that all furniture items are sent flat packed is wayfair the new name for MFI wanted a cabinet that was nearly £600 and I have to put it together my self NO WAY”

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Posted 7 years ago

“I tried to cancel an item this morning that I placed last night, and order a more expensive version of the item. I was told it would take at least 24 hours or more to find out if Wayfair was able to catch the cancelled item. Of course, by then, the item would already be shipped since the order said it would ship on Tuesday; therefore, they have truly have a "no cancellation" policy! This is not good customer service. Even though Wayfair gives you the option to cancel your order, don't let them try to fool you, because they are most likely going to tell you the item has been shipped. If I am calling at 9am on Monday to cancel an order that is not going to ship until Tuesday, I should be told no problem, we will cancel it. Instead, I was told "maybe" because the warehouse will not get my cancel order until tomorrow. What? Really! Don't they have a phone, or email....”

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Posted 7 years ago

“Slow delivery. Took close to 2 weeks for product to be shipped. When its a holiday item time is pertinent. Nice product tho. Just didnt get to use it for very long.”

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Posted 7 years ago

“The worst bed I have ever seen- it fell apart whilst building it. The delivery driver left the bed at my neighbours when I specifically said not to. Full refund was granted and bed picked up 2 days later”

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Posted 7 years ago

“I ordered a bathroom mixer tap and a kitchen mixer tap from them. Both showed as in stock. Having placed the order, I received an email the next day to say the bath tap was out of stock and that the manufacturer could no longer supply. The other tap was due for delivery on the 8th Feb. When the tap still hadn't arrived on the 10th I cancelled the order and reordered both from Taps Empire...both (including the supposedly discontinued item) arrived within 2 days. Both were cheaper from Taps Empire. Sorry Wayfair....pretty shabby compared with the competition.”

Helpful Report

Posted 7 years ago

“1st order with Wayfair ...and the last .I wouldn't recommend. ..I bought a computer desk.parts missing. ..parts which cross thredd. Cheap wood...had to buy more parts...less hassle than sending back.”

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Posted 7 years ago

“NICE PRODUCT SENT BUT UNFORTUNATELY HAD TO RETURN IT -- WRONG SIZE. THEN I WAS SHOCKED AT COST CHARGED TO RETURN IT !!! THIS WAS MY FIRST PURCHASE WITH WAYFAIR. IF CONSIDERING DEALING WITH THEM CHECK DETAILS VERY CAREFULLY, SO YOU WILL NOT SUFFER LOSS LIKE ME. WAYFAIR -- YOU NEED TO REVEIW YOUR CARRIER COSTS.”

Helpful Report

Posted 7 years ago

“My large rug did not arrive as advised but the tracking stated it was delivered. Wayfair eventually were able to tell me it had been delivered to a different address (wrong number, wrong road, wrong post code!) Luckily the person it was delivered to was good enough to come and find us(the correct address was on the parcel) and my husband and son had to go and collect it! Not the service I expected!”

Helpful Report

Posted 7 years ago

“Ordered a folding bed required for the Christmas period . Delivery guaranteed for a certain day but on the actual day of delivery I received several emails. One saying they had missed me but left a card (no, I was in) and left the item in my porch (I don't have a porch), followed by an email saying delivery would be in 2 weeks, ie after Christmas. Seriously awful service. Then tried Argos: they delivered the same evening!”

Helpful Report

Posted 7 years ago

“I ordered a power recliner sofa, it came broken. Not only that, it was the most uncomfortable couch I've ever sat on in my life. Everyone who's tried it says the same. Customer service was fine, they did refund me the cost after we found out it would take a couple months to have someone come "fix" my brand new sofa, or exchange it. My bigger concern, I am unable to leave a review of this product on their site and all the reviews that are there, are high marks. Yet nobody wants to sit on this couch because it's so uncomfortable. I thought maybe it was a fluke, I ordered another product, it's ok, but still not worth the money I spent, I just won't purchase from them again.”

Helpful Report

Posted 7 years ago

“I receive an item an it was broken an Ashley the Case Manager told me my item will be shipped 2days an she told me a story an I'm pissed with her an there service. Ph: 801-371-7837 Toll Free Support Line”

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Posted 7 years ago

“Price changed almost daily, delivery company used are awful, was sent a bunk bed that had wrong bits and badly made. Was sent a replacement bunk bed, and told to get rid of the first bunk bed they sent me myself. They eventually agreed to arrange for it to be collected. The people on the phone were polite and tried to be helpful, but I am still waiting to hear about a goodwill gesture.”

Helpful Report

Posted 7 years ago

“The pricing is misleading. It is very difficult to work out just how much something is. Also, I can't find details of delivery costs or info and costs on returns.”

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Posted 7 years ago

“Wayfair themselves seem to have customer service, but their delivery couriers are shocking! Both of my separate deliveries, atleast one item has been “ misplaced” causing a second send out. So 5 days hanging around in their 2 hour slot (one they didn’t even turn up) I will be hesitant to order from them again”

Helpful Report

Posted 7 years ago

Wayfair is rated 1.5 based on 2,301 reviews