Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Don't trust Wayfair to refund your money! Wayfair processed a refund without consultation to an old bank account that was no longer active. The bank returned the money to Wayfair but their accounts team refused to see this as an unprocessed refund. To date, I've wasted hours of time trying to resolve this issue and I've still not got the money! Very poor customer service, despite this complaint being escalated to the management team. Perhaps they will respond more quickly the more of these reviews I write.”

Helpful Report

Posted 4 years ago

“My order has been delayed 3 times, new dates of delivery kept being promised and delayed. Finally they admitted there was a processing error. Annoyingly I ordered a desk for home office on this website because it promised me delivery within a few days, meanwhile it has been nearly 1 month!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! (And I kept using boxes as my temporary desk, far from ideal.. Thanks wayfair.. not)”

Helpful Report

Posted 4 years ago

“Worst purchase of my life! I wouldn't recommend this product and buying anything from Wayfair! My estimated delivery date was changed 5 times, I was waiting close to 2 months for it. No one was keeping me updated and when I phoned few times no one knew what was happening with my order, and the only thing I was receiving was fake apologies. When wardrobe finally arrived it had few pieces broken, and lots, lots missing. Then I was told I can wait 6-8 weeks for replacement of the broken and missing parts. Useless. Got a full refund at the end and was told to just drop delivered bits at the skip or donate them somewhere. Worst online shop I've ever seen. Will never order anything from them again. Stay away from Wayfair.”

Helpful Report

Posted 4 years ago

Helpful Report

Posted 4 years ago

“Very disappointed with Wayfair. On 1 Sept. I ordered a conservatory furniture set, with a delivery date of 29 Sept. I was then emailed that delivery had been put back to Tues 6 Oct. Okay not a problem. On Sunday morning I arranged for my existing furniture to be removed in preparation for Tuesday's delivery. Sunday lunchtime I received an email from Wayfair putting back the delivery date to 10th November. We now face over a month with no furniture. We use the conservatory daily, especially as we can't get out and about so much due to Covid, so this is a real loss. First customer service rep suggested I try locating another set of furniture and Wayfair would check it was actually available. Located another set of furniture but on speaking to customer service rep no. 2 was given the standard delivery date of 11th November, no check to confirm it was actually in stock and refused any opportunity of an earlier delivery. As a loyal Wayfair customer, I'm very disappointed that they couldn't offer any assistance or gesture of goodwill in view of their wrongly advertised initial delivery date, and subsequently failing to give me reasonable notice of the long delivery date”

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Posted 4 years ago

“I ordered coffee tables, shelves, and You know what..... I couldn’t wish better🤗 And delivery was actually super fast👍 I will order again like 100 percents 👍😎”

Wayfair 5 star review on 5th October 2020

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Posted 4 years ago

“Marked as on stock on website, delivery within 3 days. Changed to within 2 months for no apparent reason.”

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Posted 4 years ago

“Ordered recliner Aug 9th was charged fully and told it was shipped Aug 18th...Now Oct 3rd and still no recliner and information on delivery non existent Done with Wayfair and maybe the parent co. Walmart also”

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Posted 4 years ago

“Great quality products, excellent delivery times, whats not to like!”

Helpful Report

Posted 4 years ago

“Ordered a sofa at the end of August, was told it would be backordered until mid October due to Covid. Fine. We all get it-there's delays. Then I get an email saying there was a delay and would be mid-November. Ok. Not happy but trying to be tolerant. I spoke to a customer service agent, who reassured me the item was in stock and was ordered-would be here in November but "probably before" because they "estimate towards the high side". Fine. Now, on a total whim, checked my Wayfair account and see the couch is backordered until mid December. No email, no alert, no updated information sent to me. Over 4 months and counting to receive an item. Cancelled. I know Covid has messed up our economy but other companies have got it together-you should figure it out as well.”

Helpful Report

Posted 4 years ago

“The Wayfair customer services were brilliant at answering my query and shipping a replacement part. Well done Mayfair. I will use them again. Many thanks Frank”

Helpful Report

Posted 4 years ago

“I returned a couple of items on the 14/09/20 and have proof that they were picked up by UPS. However, to date Wayfair have not refunded my money, despite numerous call to them and email confirmation to say the refund has been authorised.”

Helpful Report

Posted 4 years ago

“Was told item in stock. It was not. When item arrived, it was damaged and missing parts. Terrible customer service. Stay away!”

Wayfair 1 star review on 1st October 2020

Helpful Report

Posted 4 years ago

“This company cannot be trusted. After returning an item due to size issues I have been waiting for over a month for the refund. I have been told 3 times it was processed and will reach my account in 3 days - total lies! Over the space of 4 weeks I've been continually lied to. Do not trust them.”

Helpful Report

Posted 4 years ago

“I will never buy from Wayfare again! I bought a patio sectional in June it was delivered with parts of the sectional wrong. We are now going into October, still don’t have my complete sectional and paid over $1000 for it. All I get is polite conversation and a lot of lip service but zero action on getting the parts that it takes to complete my sectional. Buyer beware!”

Helpful Report

Posted 4 years ago

“Waited over 3 months for sofa delivery. No show on delivery day. Have to email them 3 times to be told some problem and can’t deliver for another 4 months this time (would be 7 months on total and will be after Christmas”

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Posted 4 years ago

“What a s**t show I do not often write reviews, but when I do, it has to be epic. I ordered a white desk. - it was delivered in 2 packages, about 4 out of 10 pieces were damaged from the corners. - a replacement was ordered via online chat and the first packages were picked up. - I try to track my parcel on the day it was meant to be delivered, only to find out 1 of 2 packages "has been successfully delivered and signed for" in a wrong address. even a picture is taken as evidence but it's not our house, nor our neighbors, a pin on a map shows it's a mile off. DPD confirms they have been given "the right postcode but wrong address" but refuse to give the the address? - Called customer service and they managed to divert package 2 of 2 to the correct address because I realised that, too, was going to a wrong address. They promised I will be contacted about the first one by next day 5pm. - I hear nothing of them next day, not surprised. I went for a walk and based on the DPD's pin on a map I found the first half of the desk in someone's hallway, a nice gentleman opened the doors for me and I took it home with a TAXI - I was happy to have taken matters into my own hands and was going to start finally assembling the desk, opened the second parcel only to find out that it is the WRONG COLOUR (oak) - called customer service and they informed me that they have indeed not actioned my previous query?! and once I told them about me finding the parcel, taking it home, and it not being the right color, they said that the correct color, white, is NOW OUT OF STOCK and ETA is November?! What a waste of time and energy. I chose refund but am still worse of because of the taxi trip. And I was not even offered a compensation. You think I will ever be ordering again?? I'd advise all others against it too.”

Helpful Report

Posted 4 years ago

“on martha stuart shop saw bath acc. advertised for 19.99 reg 24.99 saying at way fair. went to order it and was switched to wayfair at 24.99. BAIT AND SWITCHED. called way fair to order but they would not honor price. last time i will purchase from wayfair”

Helpful Report

Posted 4 years ago

“This people are thieves, took my money from my account n provided low quality thing.. be careful what you see is not what u get. Best ordering from ikea”

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Posted 4 years ago

“Atrocious experience with Wayfair. Their customer service team is an embarrassment to their company. Tried recommending a friend. Wayfair’s own terms and conditions were unknown by their staff. It took me 3 weeks to get my £10 voucher that I was owed according to their own incentive. Had to initiate all correspondence, received no updates, repeatedly had to explain their own policy including having to actually quote it from the website. After the experience I would not recommend Wayfair to anyone, instead suggest people do not use them. Go elsewhere.”

Helpful Report

Posted 4 years ago

Wayfair is rated 1.5 based on 2,303 reviews