Wayfair Reviews

Name: Wayfair
Address: Wayfair Stores Ltd, 78 New Oxford St, London
Rating: 1.50

1.5 Rating 2,303 Reviews

11 %

of reviewers recommend Wayfair

1.5

Based on 2,303 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Over A Month
On-time Delivery	Greater than 22%
Accurate And Undamaged Orders	Greater than 60%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Wayfair:

Wayfair is in the business of giving our customers easy online access to the world’s home stuff in one place. Wayfair believes that options for your home can come from just about anywhere, so we carry over 5,000 brands of products like furniture, lighting, cookware, and everything in between. We also know that home furnishings often don’t fit in your car, so we offer free shipping on most big stuff and most other stuff, too

Visit Website

Phone:

0800 169 0423

Location:

Wayfair Stores Ltd, 78 New Oxford St
London
WC1A 1HB

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Wayfair 1 star review on 24th February 2025

Wayfair 1 star review on 20th October 2024

258

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Dealing with Wayfair is tedious. My light fitting came without bulbs as stated. They then said they didn't come with bulbs. Wouldn't just send bulbs but had to negotiate a refund. They have a policy of 'no goodwill gestures'. I had to give 3 reviews how their advisors dealt with my complaint but never addressed the fact that the company is tedious to deal with! Still haven't got my refund! Will never use again!”

Helpful Report

Posted 1 year ago

“never leave bad reviews on companies but with wayfair and this product an exception is being made. By looking at reviews here I'm not the first I firstly waited well over the estimated delivery time for product. Once arrived I started to put together to find a couple screws missing, not an issue I work around that but then found a shelf missing. To make matters worse it clearly wasn't new as dirty on doors. I contacted Wayfair and waited ages for a reply then final got one. Product over £150 told they'd refund me a discount of £7.50, or me to dismantle after spending 2hrs putting up and go out my way to send back. So parts missing and clearly not new but I have to do everything. I spoke with I won't say names but told senior resolution manager, who claimed best they can do. I'd rather give it to a charity shop then except the £7.50 but even they might not want it. I'm that annoyed at the way wayfair have treated the issue. Customer service more like got your money don't care now. Looking at contacting directors but if anything like customer services they won't cares.”

Helpful Report

Posted 1 year ago

“Liars, overrated, I posted my review on their page along with pictures, showing my furniture was very bad, and they did not put it up.”

Helpful Report

Posted 1 year ago

“Sadly there are no options to leave a no star review, hence the one star! PLEASE avoid this company at all costs. We ordered a bed frame from them which arrived late. we arranged for someone to assemble it only for them to discover that there was a slat missing from the headboard. My husband is 71 with multiple sclerosis and we have been forced to sleep on a mattress on the floor, which has been horrendous. I have just been informed that the replacement will arrive no sooner than 10 days time. I complained online, I thought I was being offered a 15% refund as a goodwill gesture only need to be informed that Wayfair have a policy of no refunds regardless. I should also add that my husband had to drill holes where they weren’t any and once assembled the frame was so flimsy it has undergone reinforcing. I only wish that we were in a better situation which would enable us to return it and go elsewhere.Save yourself a lot of stress and heartache by ordering with a company that actually cares about their customers. You have been warned.”

Helpful Report

Posted 1 year ago

“If I could give no stars - NEGATIVE STARS!!!!I Believe me I would. I have spent thousands of dollars over the past years at Wayfair. Recently, I had an order pending for a deck box and when checking status on my order, I saw that my charges were higher than I thouhgt. I thought it was on sale... So I called. I was told no, I ordered it at full price, which is weird because I normally don't do that, and I had not checked my confirmation email.. and so I pulled it up and It did reflect the full price. Then I started looking around their website and found that same item, posted 4 different ways. And on sale on all 4 posts. so I asked if they could change my order to reflect that sale price. Not only was my request refused, i was treated so badly i was shocked. I was going to cancel my order but after I hung up, I changed my mind, I really was looking forward to getting the deck box..I decided to keep it. I went on their website and tried to cancel that order cancellation, at LEAST 5 times, and kept getting an error message. OOPS SOMETHING WENT WRONG..... The system would not allow me cancel. I let UPS know - I wouldn't be home for any pick up and I had tried to stop the cancelation. Fast forward - I tried to place an order a few weeks ago for some bamboo fencing. I have found that I am now blocked on the Wayfair website. A friend of mine knew i was planning on the fencing and i told her about being blocked. She said she wanted to order it for me for my birthday. She ordered it to be delivered to my address and her order was canceled. No notice & no reason was given. Then she reordered it to be delivered to her own address.That order was canceled,as well.. No notice & no reason. They will not give her an explanation for why her orders are getting cancelled. Her association with me is what i thknk and I feel bad. I have no problem going elsewhere to shop.. I actually found the same product for less just yesterday! Wayfair does not deserve my money. They can block me all they want. But they don't have to do it to other people because of me. And I will give as many bad reviews as I possibly can.. any opportunity that comes up... I do share this story at every opportunity.. I am an excellent customer. I know this because I Have been in customer service my entire career. I provide excellent customer service now at my place of employment. I would NEVER EVEN CONSIDER treating customers the way I've been treated by Wayfair. Worst. Service. Ever. Unethical. Waste of time, money, and good energy. I can spend all that somewhere else.”

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Posted 1 year ago

“These people are scammers!! Their customer service is the worst! First they sent me 2 different lamps. Then, they sent me only 1 label to return the lamps. So, I had to keep one of the lams that was missing pieces. Then, they sent me a second lamp that was also missing piece. I called both times, and yes, after the 30 days because I travel and I am not always home and they were completely inflexible and did not want to return the lamps that they sent wrong and broken in the first place. The supervisor I spoke with should not be working with customers and customers would not be returning things if you send quality products and the right products. They know nothing about customer service!”

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Posted 1 year ago

“I bought a dresser. Told me it will be delivered in November. Now it is not coming until January. I tried to give Wayfair another chance. Before this I bought a dining room set that the glass was cracked. Never again will I order from them.”

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Posted 1 year ago

“I always have problems with the customer service of Wayfair. I have spent thousands on the site, most recently for my niece's adopted children's bedsets. They send these flash promo codes to my android phone, and it shows the message before I log on to the phone, and then I can't retrieve it. When I contact them telling them I want to use the code, they always, always tell me "it expired yesterday and we can't give it to you." This has happened quite a few times. Then I ask if they can give me another promo code and they offer me less than $10 off if I order within 24 hours. Less than $10 off thousands. Also, avoid open box. These items are almost ALWAYS broken. When you notify them and they come pick it up, they re-deliver it to you, and if you don't call them again to come get it again, they will charge you for the broken furniture. As a result of this constant frustration, after buying 4 bedroom sets for the kids, I have stopped buying from them. They don't even TRY to help me.”

Helpful Report

Posted 1 year ago

“It baffles me how Wayfair can be late with shipping for every large item people purchase, despite delivery guarantees at the time of sale, yet they never feel responsible when customers complain. Every other retailer is in a world apart. I can't think of a single retailer that would not make it right if they did something wrong, except Wayfair.”

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Posted 1 year ago

“So ordered two bookcases. Waiting weeks, then receiving an email for the delivery date, only to have the delivery pushed back. Two heavy bookcases which, according to the third party delivery company will only deliver to my hallway. So I paid a lot of money for the items and delivery, only to have these items plonked in my hallway. Will not be purchasing from them ever again, customer service is appalling.”

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Posted 1 year ago

“I cannot believe how bad this website is. I ordered 3 items from them: 1 was not the size advertised and it took them weeks to sort it out (and it's still advertised wrong), 1 has been delayed for weeks, yet my cancellations are constantly refused because the item is on its way. Today they finally accepted that it's lost so instead of cancelling it, they just automatically ordered a new one for me. The last one was delivered in the wrong place, and the instructions were inaccurate.”

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Posted 1 year ago

“Huge disapointment in Wayfair company, given estimated delivery times are highy unreliable on the date we place orders (e.g. for latest order ETA in 1 week, received in 2 months). Moreover, price match policy highly flawed - we received the item finally (2 months after placing the order) and on the same day we noticed price discount on that item on wayfair website. Guess what - Wayfair refused to price match. Every other company that has discount on the purchased item on the day it is delivered are doing the price match!”

Helpful Report

Posted 1 year ago

“Absolute sham of a company who take your money, do not deliver goods and refuse any sort of refund because they “never give refunds” ridiculous!!!”

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Posted 1 year ago

“dye made me wait for my infrared sauna for 5 weeks i must have rang them 10 times about this a day after they run out of stock it was all bulshit with dem why didn`t they tell me in a beginning when i order it there was telling me lies on the phone do not buy off dem they haven`t got any good reviews on trustpilt some people had the same trouble like me”

Helpful Report

Posted 1 year ago

“I ordered a chair over a month ago, and it was supposed to arrive within 48 hours. DHL tracking initially said it would be delivered on Wednesday, so I took a day off work to wait for it. However, it never arrived and I didn't receive an explanation - waited the whole day! The delivery date was then suddenly changed to the next day, so I took another day off, but still, there was no delivery and no explanation. When I contacted Wayfair, they didn't have any information about what happened. On the third delivery attempt, the chair was left nowhere near my flat (as photographed by DHL) and in an area where thousands of people pass by, and unsurprisingly it got stolen. I had to involve the police to go through CCTV footage. The fourth delivery attempt didn't happen at all. In frustration, I changed the delivery location to a suggested drop-off point to make it easier for DHL (and pay for a taxi myself from drop off point to home). However, despite it being the fifth scheduled delivery date, there was no show, not even to the drop-off point. I'm still waiting for my chair. I've spent a lot of time on the phone with Wayfair and sent over 5 emails, but the replies I receive are generic and don't address the issues I've faced nor do they give me any clarification on why it has got to this point. I don't think I've experienced anything like it before. Essentially, I've paid for the chair, but I still don't have it. The latest response from customer service is to wait and reassess the situation when it arrived. When I asked, 'when will it arrive?' they didn't respond! It's been an awful experience with customer service, and there's been no resolution. I regret buying the chair from Wayfair because it seems like no one is taking my issue seriously or willing to help, but they are more than happy to keep my money. I have been incredibly patient and understanding, but after the fifth failed delivery, countless hours chasing, emailing, phoning, two non paid days off work, and a lot of time speaking to the police, I am now just fed up.”

Helpful Report

Posted 1 year ago

“Wayfair has input a ban on my account for no reason when I ask for the updates of delivery schedule and they tell me they ban me because they cannot give me a update. They say I am better buying from a brick and mortar. I have all your emails saved. No matter how many items you have in your website, I have understand that i will never buy from you again.”

Wayfair 1 star review on 10th October 2023

Helpful Report

Posted 1 year ago

“I placed an order at Wayfair for a stove Then 11 days later when I checked on the tracking It said my order was canceled! After a few attempts to contact Wayfair I was told the ad was a "mistake" And they tried to sell me similar stover for over 6 times the price of what I paid It is the old bait and switch scam I thought that Wayfair would honor the ad since they posted it but I was wrong They are not a good company and I will never buy from them again I closed my account with them and I am telling everyone about my experience with them And every single person has said they should have honored their ad It was just the right thing to do Every Single One! Do not buy from them! They could still be having "mistakes" in their ads”

Wayfair 1 star review on 23rd September 2023

Helpful Report

Posted 1 year ago

“Buyer, beware! I recently ordered a sofa online and was promised free delivery, presumably to my living room as a rational consumer might expect. Instead, Wayfair through FedEx, dumped my product about a quarter mile away because FedEx would not deliver to my building. I talked to Wayfair about this, and they stonewalled me telling me they would not take it back except at my expense, apparently, if I wanted it delivered to my living room, that would also be at my expense. I talked to their low level, inventory manager, Katie, who sarcastically mocked me for being an attorney, and insulted me, saying, in effect, that despite the fact that you're an attorney, we are still going to stiff you. Bring it on, she said. She said that if they dumped it anywhere on the property, that was delivery. Including a rain-soaked parking lot, or the dumpster? Also, she said, take it up with FedEx, which is ridiculous and insulting, because FedEx already said they wouldn't deliver it and I have no monetary recourse through FedEx. So that advice is just a fascist stonewall. Well, I reported Katie's comments to the bank, and they issued me a temporary refund, which I don't intend to give back until Wayfair delivers on their contract to deliver that sofa. It says on the website touting Wayfair as a wonderful company that they will always give you your refund in a reliable manner. Baloney! They will stiff you and insult you until you give in. Thank you, arrogant Katie, for helping me get my refund. And congratulations on being a pitbull of a low level inventory manager. Oh, and they canceled my order of assembly, possibly because they realized that the sofa would not be in any position to be assembled. Date of experience: August 28, 2023 B K 1 review US Rated 1 out of 5 stars 3 days ago DO NOT Beleive WAYFAIR SALES, they can cancel your order I ordered a nice couch with a really good price on Labor Day Sale period. After I paid for it , I saw the next day my order is back ordered 4 months. I called wayfair and told them it was unacceptable, they told me they have a department dealing with it and also told they were confident that it will arrive much sooner than the shown delivery date. 3 days later I saw that my order was cancelled by myself which I have never cancelled. Reached out to wayfair they said there is nothing they could do, they tried to reach out to the company but could not so they cannnceled my order. However the company has a lot of other furniture ilisted with wayfair for very high prices. They offered me no compensation , when I asked for it, they send me a ten percent discount they should send me a fifty percent at least. Becouse all items' prices were increased at that time and we missed the labor day sale, which did not help at all. Horrible experience, they do not care at all. If something goes wrong you are on your own. Date of experience: September 01, 2023 Reply from Wayfair USA 3 days ago Hello, we are very sorry for the frustration with the fulfillment issues. Should you need further help or assistance on this matter, please visit www.wayfair.com/myaccount. Thank you. E. K. 2 reviews US Rated 1 out of 5 stars Updated 6 days ago This company is an absolute disaster.. This company is an absolute disaster... You would think that because of the particular kind of items they are dealing with (LARGE FURNITURE) they would maybe put extra effort into getting the items to you as described or at least in one piece... If you plan on ordering a large item that you have to wait for, you are taking a serious risk getting it from Wayfair especially if you reside in any particular states that have less than desirable people delivering your items...Good luck. {NOT RESOLVED YET} I stand by my review.... They are not even capable of picking up the problem order when they said they would...Waited all day for them to not show up. As I said, they are a disaster to deal with. Date of experience: August 09, 2023 Reply from Wayfair USA Sep 2, 2023 Hi Eric! We are so sorry to hear that your media console was damaged and had mismatched color. We can see that this has been resolved by our service team, but if you still are in need of assistance, please reach out to us directly by heading to www.wayfair.com/myaccount. Stephanie 2 reviews US Rated 1 out of 5 stars 7 days ago FALSE ADVERTISING - PLYWOOD LABELED SOLID WOOD After I wrote my review last time about the double dining set ordered, Wayfair reached out to me. I had to argue to get shipping paid for on my return and was able to successfully return the dining set. I figured since things were going well I would order a solid wood console table from them. It arrived with some splotches of paint missing. I brought a piece of the table to a carpentry store to get paint to try to paint the pieces myself. Several employees told me the piece was plywood, NOT solid wood. The item itself says SOLID WOOD in the title and description. Several reviews, (maybe fake reviews or people who didn't know better?), said they were happy it was solid wood. I can't believe this company. I am extremely disappointed that I keep having quality issues. Date of experience: September 02, 2023 Reply from Wayfair USA 6 days ago Hello, Stephanie. We are very sorry to hear about your dinning table issues. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement MZ 1 review US Rated 1 out of 5 stars Aug 31, 2023 DO NOT ORDER FROM WAYFAIR!!! Wayfair used to be an excellent company to work with and order from. That has all changed. I ordered a sofa and paid $99 for expedited shipping. FedEx never created the label and the sofa wasn't shipped. So I canceled the order because we needed it delivered by a certain date (thus the expedited shipping). Guess what? They shipped it a week later and refused to honor the cancellation despite admitting that they could see it in their system, claiming that it was "too late" to cancel. How is this possible when the item wasn't even set up with a shipping label yet when I cancelled it? SCAM! Date of experience: August 31, 2023 See Trustpilot reviews directly in your Google searches Milena Zlatarov 1 review US Rated 1 out of 5 stars Aug 28, 2023 Very bad experience I had an incredibly frustrating experience. My order was canceled twice without any given reason. Upon calling them, I was informed that the expected wait time was 30 minutes. However, I ended up waiting for over 2 hours, only to be told that I should take my business elsewhere. I even requested to speak with a supervisor, but my request was ignored Date of experience: August 28, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Milena, This is the email sent to you as to why the order was cancelled. We noticed some inconsistencies in the information you provided for order. To protect you from fraudulent purchases, we’ve canceled the order. We do apologize we could not clear the issue up over the phone. Best Wishes Wayfair Amanda 2 reviews US Rated 1 out of 5 stars Aug 29, 2023 Item price dropped within 48 hrs, won't honor an adjustment Item price dropped $15 within two days. Customer service would not price adjust even though the item didn't even arrive yet. Returns aren't free so I'm just stuck with the higher price. I've never encountered this level of customer service - total BS. Date of experience: August 29, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Amanda! We strive to always bring you competitive prices, but we cannot match promotional prices or any price drops that occur during promotional periods because these are special supplier-sponsored discounts. Thanks Wayfair Proud Mommy 1 review US Rated 1 out of 5 stars 7 days ago I ordered my sofa over a month ago and… I ordered my sofa over a month ago and I still never received it. I keep calling the customer service. They keep telling me it’s still preparing for shipment. They don’t know when I’ll receive it and telling me a bunch of baloney. I’m really upset with this company, and I will not buy from them again. Date of experience: September 02, 2023 Reply from Wayfair USA 6 days ago Hello, we are very sorry for the delivery delays. Great news! Your order has shipped and is scheduled to be delivered Thursday 9/7/23 by end of day. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement Thomas Warden 44 reviews US Rated 1 out of 5 stars Updated 6 days ago A New Low In Abusive Return Practices... A shelf I ordered was received with a crushed corner that was damaged beyond repair... I took a photo of the damaged shelf and proceeded to complete a return request on WFs site... And then the games began... Their site would not "accept" my hi res, very clear image of the damaged item, and therein would not allow me to submit my return request... So then I chatted with a rep who told me they could not initiate a return, but they would email the "seller" (who is WF) and "request" a return... Really...??? Both of these unusual issues are a new wave of abusive return practices being employed by unscrupulous vendors (like WF) trying to waste the customers time and delay returns in the hope the customer gives up and keeps the damaged item... After demanding to chat with a supervisor (who realized they were trying to f-over the wrong customer), the supervisor initiated the return... I live screen record all my chats, so if Way-Unfair thinks they can lie and deny their way out of this negative review, they are sadly mistaken... Wayfair Order #3****3982... Date of experience: August 28, 2023 Reply from Wayfair USA 6 days ago Thank you for the feedback. We are very sorry for all the frustration this order has caused you. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Thank you. Michael Marohn 3 reviews US Rated 2 out of 5 stars Aug 31, 2023 Wayfair is a company I would like to do… Wayfair is a company I would like to do more business with based on their offerings and prices. however delays should be expected since they have stocking issues, we bought a couple sofas off of their website and it generally takes months to receive the order with standard shipping. The products aren't bad, but they are not as well made as they should be there is a lot of cheap assembly. If you can talk to an actual person at Wayfair you can have a decent experience. Date of experience: September 01, 2022 James 6 reviews US Rated 1 out of 5 stars Aug 22, 2023 Horrible customer service Horrible customer service. Simply placing an order shipped to other than default address put a hold on the account by Wayfair (not the credit card bank). Their Security Dept does not answer the phone and Customer Service does nothing but transfer and put you on hold. 8 attempts and nearly 2 hours on hold still no result. Mediocre products and no seervice. Why buy form Wayfair at all? Date of experience: August 21, 2023 Reply from Wayfair USA Aug 22, 2023 Hi James! We are so sorry to hear your order was canceled. Once an order is placed, we take steps to verify credit card information with the card-issuing bank. If for any reason we are unable to verify the authenticity of an order, the order will be canceled. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Wayfair John 13 reviews US Rated 1 out of 5 stars Aug 23, 2023 Absolutely terrible customer service. Surprised they are still in business. We had a night stand arrive that was clearly a return. It was damaged on all surfaces and was even taped together on the back with packing tape. We decided we would get a refund for this item as it was broke beyond repair and should have been sold as a used item at best. However Wayfair said that we needed to return the product for a refund even though we had already disposed of it. Wayfair expected us to disassemble the night stand, find a new box, and ship this back even though it was damaged on all sides. Date of experience: August 22, 2023 Reply from Wayfair USA Aug 24, 2023 Hi John! Thank you for reaching out. It is a standard practice with online retailers. To ask for the item back in order to be granted a full refund. We may have alternate resolutions to provide if you wish to keep the nightstand as is. Please contact us directly if you would like any further help or assistance on this matter. You can do this by visiting www.wayfair.com/myaccount. Advertisement Chris 1 review US Rated 1 out of 5 stars Updated Aug 31, 2023 Painful experience! Painful experience! I am trying to order a desk and chair on their site. I had questions I asked on chat... the chat staff were more interested in pushing me to the checkout, than actually answering my question. After purchasing the desk and chair, the order was cancelled. I sat on hold for over an hour to speak with a customer service officer who claimed something was wrong with my billing details. Instead of fixing the billing details over the phone, she requested I try the purchase again the next day.... the order is still being repeatedly cancelled. It seems the convenience of browsing and purchasing online is more than negated by selecting Wayfair. It looks like I'm not the only person who's having incredible trouble. Edit: I spoke with Wayfair again. The order is still being refused. I inquired as to the reason, and was told that they have no additional information as to why. They advised I shop elsewhere, and have picked up a suitable desk from Walmart, at $170 (Wayfair was charging $270 for the same / similar desk). Save your time, shop elsewhere. Date of experience: August 27, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Chris! We are sorry for that experience. However, we do take our customers' security very seriously. Don't hesitate to contact us through your My Account. You can do this by visiting www.wayfair/myaccount. Thank you Wayfair T.Trueblood 6 reviews US Rated 5 out of 5 stars Aug 29, 2023 I recently made my first ever purchase… I recently made my first ever purchase from Wayfair. I was not very confident, based on reviews I had read, but I went ahead with the purchase because the item was exactly what I wanted, at a great price and promised a quick delivery date. Im really glad I did- the item arrived in 1 day - far sooner than promised- and it is so much nicer than what I expected. I am very happy with my experience with Wayfair so far. Date of experience: August 29, 2023 Reply from Wayfair USA Aug 29, 2023 Hi Tami Thank you for your feedback! We are very pleased to hear you are happy with your purchase. Thank you for shopping with Wayfair Warm Regards, Wayfair Sean McQuade 1 review US Rated 1 out of 5 stars Aug 24, 2023 Terrible customer service Never had a problem with Wayfair until recently. They canceled my order for some unknown reason. Their chat agents won't fix it. They tell me to call. When I call, no one ever answers. I've waited upwards of an hour. Their phone system call backs don't work either; when I get the call back I still end up waiting. All I want to do is give Wayfair money but their terrible customer service processes are blocking me. Stop relying on phone agents and let me resolve this in chat or email. Stop wasting customer time. Date of experience: August 23, 2023 Reply from Wayfair USA Aug 25, 2023 Hi Sean, you will need to speak directly to the service Security team to get this resolved. We are sorry, but it cannot be done by email or chat. Company activity See all Claimed profile Replied to 50% of negative reviews Replies to negative reviews in < 1 week Our 2022 Transparency Report has landed Advertisement About Wayfair USA Information provided by various external sources A Zillion Things Home Contact Service@Wayfair.com 1-877-Wayfair United States Categories Baby Store Bedroom Furniture Store Children's Store Furniture Store Interior Designer Kitchen Supply Store Lighting Store The Trustpilot Experience We're open to all We champion verified reviews We fight fake reviews We encourage constructive feedback We verify companies and reviewers We advocate against bias Trustpilot reviews Choose country United States About About us Jobs Contact Blog How Trustpilot works Transparency Report Press Investor Relations Community Trust in reviews Help Center Log in Sign up Chrome App Businesses Trustpilot Business Products Plans & Pricing Business Login Blog for Business Follow us on Legal Privacy Policy Terms & Conditions Guidelines for Reviewers System status Do Not Sell My Info Modern Slavery Statement © 2023 Trustpilot, Inc. All rights reserved.”

Helpful Report

Posted 1 year ago

“Ordered a rug and was given a delivery date. It did not arrive and was given another delivery date a week later. On the day of delivery I received an email from Wayfair saying my order had been cancelled ‘as requested’ !! The customer service agent on their chat facility was, to be fair, very helpful and informed me the order had been cancelled as the item was out of stock. At the time of writing I’m still waiting for my refund to be processed. My first and last experience with Wayfair! (I then ordered a similar item from Dunhelm which was delivered within 3 days).”

Helpful Report

Posted 1 year ago

“I have been waiting for over a year for an item that i ordered, when I call they change the due date and they it does not show up. I call again and they change it again. It has gone on for over a year now with no resolution. It is no surprise that their stock is down from over $300 a share to less then $80 a share. Signs of poor management.”

Helpful Report

Posted 2 years ago

Wayfair is rated 1.5 based on 2,303 reviews