Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.81

4.8 Rating 6,499 Reviews

96 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,499 reviews

Shipping & Delivery
Delivery Methods	Own Driver
On-time Delivery	Greater than 87%
Customer Service
Communication Channels	Live Chat, Email, Telephone

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not deliver as promised. Was met by a driver at Barcelona airport and was expecting to have a 'welcome pack' with public transport tickets that I had ordered and paid for; neither was supplied. The driver stated that it was 'normal practice' for the customer to pay for tickets at the tourist bureau at the airport and was totally confounded when I showed him my receipt for payment. Also, I had ordered advance tickets to the Sagrada Familia which were supposed to have arrived by email, but hadn't. After several phone calls I ended up paying (again!) for my public transport tickets with Welcome eventually giving me a refund. I was looking forward to a 'seamless' transfer through Barcelona airport and was confronted with incompetence, delays, and claims that they never provide tickets, despite their emailed receipt that stated: "Your Welcomer will hand you the tickets when you arrive in Barcelona". As it turned out, I could have organised everything by myself quicker and cheaper, and without the hassles. By the way, the cost of the driver (taxi) from the airport to the hotel through Welcome was 40 Euros but the meter showed only 25 Euros! The bottom line - I would never waste my time with this mob again, but if you decide to, I recommend you keep a paper trail and don't expect too much other than excuses.”

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Posted 8 years ago

We are very sorry for your experience. The skip the line tickets were emailed to you upon purchase but those can sometimes get caught in the spam or junk folder - we are sorry they did not arrive in your inbox. We recently updated the process for delivering preordered public transport tickets and this was not communicated effectively to our driver, which we apologize for. As for the fare to and from the airport - the city sets those prices so even though we ask drivers to keep their meters on during the journey, there is still a pre-set cost for transfers to/from the airport, that we are required to abide by. Thank you, Welcome Pickups Team

Posted 8 years ago

“Great way to take the hassles out of arrivals and departures!”

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Posted 8 years ago

“The service was excellent.”

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Posted 8 years ago

“Evangelos spotted us quickly and hustled us out of the airport. He provided excellent overview of various sites and Greek history.”

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Posted 8 years ago

“Best first impression in a foreign country-drivers are friendly, welcoming and informative-make the arrival really pleasant!”

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Posted 8 years ago

“I had a very good expirence witn wellcome pickups. They were kind, punctual and helpful”

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Posted 8 years ago

“This service is awesome. We were met upon arrival by a very pleasant driver with our name on a board. He was helpful & chatty and took us directly to our hotel. I strongly recommend this company.”

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Posted 8 years ago

“For an equivalent price with a taxi or Uber, you have a good service. The driver will wait you to the pickup place and will take in charge all your luggage to your destination. The cars are very comfortable and large.”

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Posted 8 years ago

“Me gusto bastante el servicio lamforma de contactar la facilidad de pagos y lo amables y puntuales de los conductores no tuve ningún problema en recogidas y dejadas (roma,londres,paris)”

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Posted 8 years ago

“Efficient service with good planning the communications”

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Posted 8 years ago

“The service made it so easy and took the stress out of our arrival and departure! The cars are clean, water available and WiFi. The drivers are timely and informative. This is a MUST for any traveler!”

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Posted 8 years ago

“molto soddisfatto”

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Posted 8 years ago

“Its so nice to know there will be someone who speaks your language waiting for you when you arrive to your destination!”

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Posted 8 years ago

“Top service. On time. Clean car with A/C. Safe and friendly driver. Good price. What else?”

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Posted 8 years ago

“Drivers were on time and cars were modern and clean”

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Posted 8 years ago

“Prompt reliable and friendly service with a smile”

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Posted 8 years ago

“Very good driver, knowledgeable and pleasant.”

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Posted 8 years ago

“On time, courteous and his driving made us feel comfortable and safe.”

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Posted 8 years ago

“Excellent service. Drivers there well on time advised who our drivers were prior to journey and informed when they arrived. The drivers were very friendly and knowledgable about the city pointing out places of interest on the journey and advising areas to visit. For the reasonable price it was a good service that I would be happy to use again and recommend to others”

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Posted 8 years ago

“Fantastic service, 100% reliable. Drivers on all three occasions were excellent. I will always use this service every time I come to Rome. I would recommend this to every traveler. Many thanks for all your great customer service.”

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Posted 8 years ago

Welcome Pickups is rated 4.8 based on 6,499 reviews