Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,397 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,397 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Chauffeur à l heure et sympathique”

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Posted 3 years ago

“Chauffeur sympa et trajet agréable”

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Posted 3 years ago

“Great experience so far with booking transfers with effective communication. Really pleased.”

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Posted 3 years ago

“Molto ben organizzati e puntuali gli autisti sono molto competenti e cordiali”

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Posted 3 years ago

“Very unhelpful overall in getting picked from the airport. If you have flight delays, good luck getting picked up; we never did. Our driver had multiple pickups after us and no one else was available. We notified them of our delay and were told this. We also inadvertently had our itinerary in reverse and tried to correct this 9-10 hours in advance but were told we couldn’t even though their website says only “a certain amount of time” is needed to modify reservations but they claimed it was 24 hours, even though that timeframe is only listed for cancellations, not modifications. Their customer service people were not helpful and didn’t seem to care. The only person who sort of tried to help us was the driver, but he had multiple pick ups and was the only person apparently we could use. Overall this company seems to want to take your money without providing any services if they think they can do it. If you’re flying into Rome, just go to the taxi stand. It’s a lot cheaper and was quick for us.”

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Posted 3 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. Please kindly check your email as we have received your complaint and a member of our Customer Care team has emailed you and is eager to discuss this with you further. We would highly appreciate it if you could take some time and discuss this with our representative to further share your thoughts!

Posted 3 years ago

“No problem Everything is goinfre as planned”

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Posted 3 years ago

“The driver was not present at Orly airport and it was impossible to reach him. I paid 64 euros for that and I am not sure they give back my money....”

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Posted 3 years ago

“Marina was welcoming, cheerful and explained what to visit. Very nice!”

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Posted 3 years ago

“Do not use this service. It is a complete Con. I was recommended to use it via my Airbnb. The interface of the app is good and Looks professional and I decided to use them. They charged me 135 euro for a car as I had 4 passengers and a lot of bags. A small old car turned up with a friend to take our bags. Then I checked the Uber price and it would be 45 euro for an executive XL car to my destination. When I queried they said they charge more for tax, waiting time and parking. This cannot cost 90 euro. They then accused me of knowing the cost before I booked them therefore the blame lies with me. Do your research. This is not a professional legitimate company. They are cheating tourists who might not know the actual price taxis in the location and providing sub-standard cars. For the record they offered me a 20 euro voucher which I didn’t accept as I do not want to use their service again. I asked for a refund of the delta of a top Uber service which was 90 euro and they declined. It is very easy to get taxis and Ubers at airports - there is no need to use this criminal company.”

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Posted 3 years ago

“Our driver, Marco Mengarelli, displayed exceptional patience and professionalism. He helped me navigate the Rome airport while I tracked an important missing piece of luggage. His effort was greatly appreciated.”

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Posted 3 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 3 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 3 years ago

“Great service. Highly recommended.”

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Posted 3 years ago

“Recommended 👍🏼👍🏼👍🏼👍🏼”

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Posted 3 years ago

“Driver never turn up on time 40 min late had to take another taxi”

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Posted 3 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however we have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review. Could you please get into contact with our customer service department And provide them with a transfer id so that we can have a more in depth Look into what happened with your transfer.

Posted 3 years ago

“A very good idea and it worked just fine!”

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Posted 3 years ago

“Friendly efficient service”

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Posted 3 years ago

“Super friendly and helpful service!”

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Posted 3 years ago

“Excellent service!”

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Posted 3 years ago

“Horrible service. I booked a week in advance and they quickly charged the funds from my credit card. One day before the departure date they cancelled the trip, did not call to let me know, and said they would refund the money in the future. I was left with no money (because they charge in advance) and not enough time to book a new transfer service. I had never been so mistreated by any company, it was really horrible.”

Helpful Report

Posted 3 years ago

We are sorry to hear about your experience and how it did not meet your expectations. We thank you for taking the time to write to us. We are aware that our Customer Care team has already been in touch with you, to extend our sincere apologies and clarify the events you brought to our attention. This is not the service that we aim to provide at Welcome, please contact our Support Team we would like an opportunity to make things right.

Posted 3 years ago

Welcome Pickups is rated 4.8 based on 6,397 reviews