Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.84

4.8 Rating 6,398 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.8

Based on 6,398 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Our driver was very helpful and nice!”

Helpful Report

Posted 5 years ago

Hello, We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best

Posted 5 years ago

“Le chauffeur a été ponctuel et serviable. Bon suivi du service via les messages. Service impeccable.”

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Posted 5 years ago

We thank you for your kind words! We do hope you won't hesitate to use our services again in any of our Welcome destinations! In the meantime, allow us to wish you many more happy adventures! We wish you all the best

Posted 5 years ago

“I have used and been happy with this service in the past. One thing of which i was not aware is quite irksome. They advertise that you can cancel up to 24 hours in advance. They do not make it clear that there is a 20% administrative fee for canceling. We had booked them for a fall trip just before the Covid Pandemic hit. Our plans were cancelled and we do not know when we can travel again. They only refund 100% to a future credit. We had only paid for this service a few weeks before we had to cancel since our entire trip was cancelled. Now either they refund only 80% or we tie up almost 50Euros indefinitely. Not good faith or in keeping with industry standards. Boo to Welcome pickups for this user unfriendly policy”

Helpful Report

Posted 5 years ago

Dear Traveller, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“Very friendly and helpful!”

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Posted 5 years ago

Wow, what a nice review! Thank you for trusting us! We look forward to seeing you again soon! We wish you all the best

Posted 5 years ago

“goed bedrijf en een hele fijne chaffeur”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best

Posted 5 years ago

“Cancelled 5 months in advance, and they are not providing a 100% refund. Taking 20% for providing 0 service. Dishonest, and once travel picks up again, we will never use them!”

Helpful Report

Posted 5 years ago

Dear Traveller We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“Confirming other peoples comments about not offering 100% refund, when I cancelled 5 months in advance. In the future, when travel picks up again, I will not be using Welcome Pickups, and recommend others avoid as well. We should not be doing business with companies that are dishonest and falsely advertise about 100% money back guarantee if you cancel in advance, only to change policies to their benefit as the global situation changes. It affects everyone, and if you book a service, and no services are rendered, and you cancel in advance, there should be a 100% refund. Also, 2 weeks later and still waiting for a refund of 80%.”

Helpful Report

Posted 5 years ago

Dear Greta We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“I'd used this company a couple times in Munich. The driver was there and it went off fine. The second trip was a disaster. They couldn't find a driver for the return to the airport. Notified me at the pick up time. Then they would not offer me a refund citing their T&C's. I could have a coupon for lose 20%. I took the 20% loss and will be moving on from them. Really, they cancelled and then wouldn't refund me?”

Helpful Report

Posted 5 years ago

We are exceptionally disappointed to receive the feedback you have shared following your experience with us. Please let me assure you our team set out to deliver experiences for every customer which are both welcoming and personalised in delivery, however it would seem we have not been able to do this in this instance. Please accept my apologies for this. Your comments are being appropriately reviewed Our customers should rest assured that we strive to provide consistency in our service and a great customer experience that is far from what you have outlined.

Posted 5 years ago

“Another unhappy customer about this merchant charging 20% for cancellation. Unfortunately, our trip was cancelled due to pandemic. Cancellation policy on Tripadvisor site indicated full refund (this does not mean to me a future credit). Not wanting to be ripped off in Athens again, I had booked transportation with Welcome Pickups. Well, my bad experience dealing with Athens transport bit me again. We gave lots of notice and am sure the company was out very little for our cancellation. I will definitely not use them again and will not trust Tripadvisor either. Buyer beware.”

Helpful Report

Posted 5 years ago

Dear Traveler, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. If you could provide us with a screenshot of the Tripadvisor refund policy by sending it to hello@welcomepickups.com , our team will review this further. The Welcome Pickups Team

Posted 5 years ago

“Echoing other people's experience with trying to get a refund from this company. Here's what else they do - after keeping 20% of your money during a global pandemic which is bad enough, they sit on it for an additional 14 days. FYI: No matter what they tell you, credit card refunds do not take 14 days. These people are liars and crooks and idiots as they sink whatever reputation they had by taking advantage of people during a pandemic.”

Helpful Report

Posted 5 years ago

We are sorry to learn you were disappointed with your experience. Certainly we value the loyalty and trust of our customers and strive to deliver the best possible experience whenever we can, however We have not met yours or our high standard in this instance. Your comments have also been shared with necessary departments to allow us to review issues which you highlight in your review.

Posted 5 years ago

“We scheduled two sightseeing excursions with welcome pickups, Corfu and Heraklion while cruising with Holland America. Our airlines cancelled our flight and Holland cancelled our cruise because of COVID 19. All of the other travel companies that we used Viator, Get Your Guide, etc have waived cancellation fees. This company has not done so and are charging 20% to cancel. My tours cost 380€ and are more than a month away. Being charged 76€ as an administrative because of a world pandemic shows what this company is, a rip off. Offering full refunds to use in the future, which we will never use, would be a total loss. I know I will never use Welcome Pickups in the future. My advise to people who read this is stay away and use a respectable tour company.”

Helpful Report

Posted 5 years ago

Dear John We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a booking: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“Purchased welcome pickups prepaid for 6 transfers in Spain four in Mid April 2020 and one in early July. Our scheduled events have been cancelled due to Corona virus. Cancelled our transfers and they are keeping 20%. I do not want there voucher as I did not pay with a voucher. I understand the terms and conditions but we are dealing with a global pandemic, this is not the normal situation of a customer cancelling a transfer. They have incurred no expense. They were a good company to deal with however this taking advantage of customers in the situation we are all in speaks volumes about this organisation. Do not use this company.”

Helpful Report

Posted 5 years ago

Dear Rodney, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips. This is why we have introduced the flexible cancellation, which is an alternative way to cancel your booking and retain 100% of your trip’s value. Please be informed that the 20% fee retained from a fully cancelled booking is to cover all cost's that are set when a booking is made and canceled - this includes but is not limited to the transactional fee, the refund fee and the customer support fee. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. The Welcome Pickups Team

Posted 5 years ago

“Ponctual, friendly, perfect! Use Welcome Pickups in all confidence.”

Helpful Report

Posted 5 years ago

Thank you for your review! We hope you won't hesitate to use our services again! Follow us on social media to find out more about us and our services. We wish you all the best.

Posted 5 years ago

“Booked welcome pickups through Aegean air 3 months again and pre-paid as requested, cancelled virtually immediately due to global travel restrictions, safety of my family and a world pandemic but this company withheld 20% of my money of which I had to beg for a refund, they provided no service, I gave them 3 months notice so they suffered no losses or provided no service so they were not out of pocket. What company does this is the worlds current condition? I implore no Australians travelling to use this company unless they get something in writing prior to paying or only pay a small deposit if you have to use this company.”

Helpful Report

Posted 5 years ago

Dear Nic, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be cancelled last minute. This is why we have introduced the flexible cancellation, an alternative way to cancel your booking and retain 100% of your trip’s value. When cancelling a transfer: Choose the “Cancel and get a coupon” option Receive a coupon code for the full value of your booking via email and Use it to book a transfer with Welcome Pickups at a later date and at any of our destinations. Coupon codes are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travellers during this time and we thank you for your patience and understanding. Kind regards, The Welcome Pickups team

Posted 5 years ago

“I requested 2 times, both was great.Great service.”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best!

Posted 5 years ago

“Had to cancel do to virus. Wanted to issue voucher to be used in one year which I would not use. Then I demanded a refund since no services were performed and the deducted 20 per cent. So unfair!!! Do not use these people...”

Helpful Report

Posted 5 years ago

Dear Cynthia, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be canceled last minute. This is why we have introduced the flexible voucher, which is an alternative way to cancel your booking and retain 100% of your trip’s value. The vouchers are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travelers during this time and we are sorry we did not meet your expectations. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. The Welcome Pickups Team

Posted 5 years ago

“we used a Welcome Pickups from Faro airport to Albufeira and from Albufeira to the airport, we are very pleased with the service, the driver was punctual, very friendly, told us a lot of interesting things about the area we were driving, spoke very good English. In the future we will use and recommend this company, Thank you Alexia !!”

Helpful Report

Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best,

Posted 5 years ago

“Our driver Francisco was waiting for us on our arrival, he was very helpful, knowledgeable and gave us some useful tips for our stay in Santiago.”

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Posted 5 years ago

Dear Traveler, We thank you for your kind words! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best. Welcome Pickups team

Posted 5 years ago

“Due to COVID-19, my trip has been cancelled since it is deemed no longer safe to travel. I was traveling with my 65 year old mother who suffers from asthma as well as other health issues. Welcome Pick ups did not care and would not issue me a FULL refund for circumstances out of my control. TERRIBLE CUSTOMER SERVICE. Don't expect any compassion from them during world wide pandemic.”

Helpful Report

Posted 5 years ago

Dear Lauren, We always appreciate customers who take the time to give us their feedback and we are really sorry that you are dissatisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. However, as well as the serious impact on health, the spread of coronavirus, or covid-19, is affecting travel plans, major events, and the businesses that ensure these things. It is perfectly understandable that the majority of travelers decided to cancel and actually had to cancel their plans. This is a huge inconvenience for all of us. Unfortunately, in this unintentional situation, not every business is able to satisfy refund requests. Nonetheless, it is very important to ensure that every business is being fair in their assessment and the satisfactory solution is always in place. Indeed, Welcome Pickups provides refunds under certain criteria to our customers, but in order for the traveler to avoid any loss, we are offering a discount coupon of the total amount that was paid for any future transfer at any of Welcome Pickups destinations worldwide. It is also worth to mention that the coupon's validity is one year, but the traveler can choose any future date for the pick-up. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Once again please accept our sincere apology for the inconvenience caused and we highly appreciate your understanding. Welcome Pickups team

Posted 5 years ago

“It's very good and convenient.”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best.

Posted 5 years ago

Welcome Pickups is rated 4.8 based on 6,398 reviews