Welcome Pickups Reviews

Name: Welcome Pickups
Address: Seven Stars House, 1 Wheler Road, Coventry
Rating: 4.85

4.9 Rating 6,384 Reviews

97 %

of reviewers recommend Welcome Pickups

Company Reviews

Metrics

Info

4.9

Based on 6,384 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Welcome Pickups:

The easiest, friendliest and most personalized travel experience you will ever have | Think of us as your friend on the ground

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Welcome Pickups 5 star review on 24th February 2018

Triono

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I requested 2 times, both was great.Great service.”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best!

Posted 5 years ago

“Had to cancel do to virus. Wanted to issue voucher to be used in one year which I would not use. Then I demanded a refund since no services were performed and the deducted 20 per cent. So unfair!!! Do not use these people...”

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Posted 5 years ago

Dear Cynthia, We are sorry to hear that you’re disappointed with your experience with Welcome Pickups. We understand that the current situation is affecting travel plans and trips may be canceled last minute. This is why we have introduced the flexible voucher, which is an alternative way to cancel your booking and retain 100% of your trip’s value. The vouchers are transferable so you can also pass them on to your family or friends as a gift. We are doing everything we can to support our travelers during this time and we are sorry we did not meet your expectations. We sincerely hope you'll consider using our services again in the future, to see just how dedicated we are to making a positive change. The Welcome Pickups Team

Posted 5 years ago

“we used a Welcome Pickups from Faro airport to Albufeira and from Albufeira to the airport, we are very pleased with the service, the driver was punctual, very friendly, told us a lot of interesting things about the area we were driving, spoke very good English. In the future we will use and recommend this company, Thank you Alexia !!”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. We wish you many more happy and safe adventures. All the best,

Posted 5 years ago

“Our driver Francisco was waiting for us on our arrival, he was very helpful, knowledgeable and gave us some useful tips for our stay in Santiago.”

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Posted 5 years ago

Dear Traveler, We thank you for your kind words! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best. Welcome Pickups team

Posted 5 years ago

“Due to COVID-19, my trip has been cancelled since it is deemed no longer safe to travel. I was traveling with my 65 year old mother who suffers from asthma as well as other health issues. Welcome Pick ups did not care and would not issue me a FULL refund for circumstances out of my control. TERRIBLE CUSTOMER SERVICE. Don't expect any compassion from them during world wide pandemic.”

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Posted 5 years ago

Dear Lauren, We always appreciate customers who take the time to give us their feedback and we are really sorry that you are dissatisfied. We pride ourselves on our service and the high-quality standards we maintain and would like to make things right. However, as well as the serious impact on health, the spread of coronavirus, or covid-19, is affecting travel plans, major events, and the businesses that ensure these things. It is perfectly understandable that the majority of travelers decided to cancel and actually had to cancel their plans. This is a huge inconvenience for all of us. Unfortunately, in this unintentional situation, not every business is able to satisfy refund requests. Nonetheless, it is very important to ensure that every business is being fair in their assessment and the satisfactory solution is always in place. Indeed, Welcome Pickups provides refunds under certain criteria to our customers, but in order for the traveler to avoid any loss, we are offering a discount coupon of the total amount that was paid for any future transfer at any of Welcome Pickups destinations worldwide. It is also worth to mention that the coupon's validity is one year, but the traveler can choose any future date for the pick-up. This is the least that we can do in light of this unfortunate event. We strive for your satisfaction and we want to ensure a gratifying experience for all of our customers. Once again please accept our sincere apology for the inconvenience caused and we highly appreciate your understanding. Welcome Pickups team

Posted 5 years ago

“It's very good and convenient.”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best.

Posted 5 years ago

“Punctual, fast and affordable. Great way to get to the airport with 4 of us and luggage.”

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Posted 5 years ago

We love hearing from happy customers. Thank you so much for sharing your positive experience.

Posted 5 years ago

“Well organised, reasonably priced pick up service. Smart and polite driver. Would use again.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best.

Posted 5 years ago

“Alberto Castro was a wonderfull driver! Very helpful and friendly, gave good tips of the city. We are going back in june, and will ask for him for sure!!”

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Posted 5 years ago

Thank you for such wonderful feedback! This is great to hear and we are so happy that our driver was able to enhance your Welcome Pickups experience. We really appreciate you taking the time to let us know how enjoyable and professional you found your trip to be. We look forward to your next journey with us. We wish you all the best.

Posted 5 years ago

“Facility for reservation. Amiability. Punctually. Best service for business travel !”

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Posted 5 years ago

We love hearing from happy customers. Thank you so much for sharing your positive experience.

Posted 5 years ago

“Driver was courteous, friendly, and helpful. I have no problems whatsoever with him. However, the service itself is way overpriced. Instead of being conveniently picked up at the curbside and taken to your destination, you first have to walk to the bus stop, get on the bus, and drive to another parking lot some distance away. Mind you this is with a lot of luggage. Save yourself the time and money, just get a fixed price taxi from the line. It will be much more convenient and a fraction of the price. If anything, this service should cost LESS than the taxis given the incovenience in using it.”

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Posted 5 years ago

We always appreciate customers who take the time to give us their feedback and will make sure to implement additional precautions to improve our services. Thank you for taking the time to review your experience with us.

Posted 5 years ago

“The drivers are all very friendly and helpful. They are all on time and I really enjoyed the reliable rides from them.”

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Posted 5 years ago

Thank you for trusting us! We really appreciate it! We look forward to seeing you again in our other destinations too! We wish you all the best.

Posted 5 years ago

“Lots of contact by email before trip. As photo of driver and car reg given led to peace of mind. Fully recommend.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best.

Posted 5 years ago

“On time great driver great co.”

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Posted 5 years ago

Thank you for the five-star review. We really appreciate your support.

Posted 5 years ago

“On time and overall great”

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Posted 5 years ago

We are delighted to hear that you are happy with our service. We hope to see you on board with us soon. We wish you all the best.

Posted 5 years ago

“Friendly, punctual and easy!”

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Posted 5 years ago

We are so grateful for the 5* rating you gave us. Thank you so much.

Posted 5 years ago

“prive a bit high but real service with the waiting in certain circumstances”

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Posted 5 years ago

That's excellent. Thank you for taking the time to share this.

Posted 5 years ago

“Great service. Punctual and friendly Highly recommended”

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Posted 5 years ago

We love hearing from happy customers. Thank you so much for sharing your positive experience.

Posted 5 years ago

“Have been availing their services for ling now, have always been more than happy with their quality of vehicles and chauffer's.”

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Posted 5 years ago

Hello Divya, Thank you so much for sharing your positive experience. Because of loyal customers like you, we’re exciting that Welcome Pickups is growing so fast. We wish you all the best. Welcome Pickups team

Posted 5 years ago

“Experience was very good. The driver was courteous and friendly.”

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Posted 5 years ago

Thank you for your review. We really appreciate your feedback and hope you will use our services again. To many more happy and safe adventures. We wish you all the best.

Posted 5 years ago

Welcome Pickups is rated 4.9 based on 6,384 reviews