“Ordered the natural fir garland and the natural pine garland expecting to get a NATURAL garland, it’s 100% plastic, why not say natural looking, this is misleading, I’m so angry, this was for my eco friendly business and is the only reason I ordered from this company was because I thought I was getting a natural fir garland. Not natural looking, it Doesn’t even look natural it looks like PVC I could have bought a plastic one for a third of the price on eBay, this wasn’t cheap but I was willing to pay for a natural garland”
“Bought a pre lit twig that only partially works. Have sent 12 emails and had no response at all . I would sat they are a sham company and would advise anyone not to buy from them. They do not publish a phone number usually a sign of a rogue trader.”
“Ordered a prelit 7ft Christmas tree. The tree arrived and it was MUCH more sparse than in the image, was disappointed at how poor the quality was. It looked cheap, which was disappointing for the expensive price tag. Once assembled and plugged in, I find out the middle section of lights did not work. I contacted the company to ask to return the product and a refund. They do not offer a collection service to return large items, which is ridiculous. So now I need to haul this huge tree to the post office somehow; it won’t even fit in my car. In hindsight I should have checked their returns policy before purchasing, that would have been a red flag. Clearly they are using a difficult, impractical returns policy to shift poor quality, broken goods. DO NOT SHOP HERE”
“I wish I had saw these comments before I ordered I need to send items back I have not got a Printer for the label my nearest shop is 15 miles away I can’t contact them never again I hope the tree is working the lights”
“Terrible service. Tree is advertised on their website as hinged easy assembly - it is not hinged in any way and requires lifting heavy sections above head height to put it together. The company refuse to acknowledge their website and advertising is incorrect. I've raised a formal complaint.”
“Nothing received and they don't have any notion of service.
No goods received and absolutely no help.
Still waiting for an order placed in November to be dispatched.
No updates at all and no response to emails.
ETA. We are Christmas refused to cancel the order and instructed me to refuse delivery.
This we did, but despite delivery evidence dated 5 days after they're insisting we accepted the parcel on a day we weren't at home.
Avoid this company.”
“Stay away from this company, they will not reply to numerous emails / unable to call. They sent a completely different item I ordered. BEWARE YOU BEEN WARNED !”
“If I could give no stars I would, I've been left with a poor quality tree and given no options in terms of a suitable replacement. Communication is absolutely shocking, I've chased almost 10 times through various methods and I'm not getting a response. I've basically been forced to use a tree that I'm not happy with, if I don't use it I have no tree to put my 2 year old sons presents under. Total disgrace!!!”
“Avoid this company
Sent sub standard product with no return note
They are not responding to e mails or live chat. Basically you are just giving your money away”
“17 days from order on November 26th and no delivery. Managed to get a £15 refund from Live Chat, but that's now switched off with their phone number. Wish I had Google'd them first but their website/advertising seemed high-end.
DON'T ORDER FROM THEM!”
“AVOID! WASTE OF TIME AND MONEY!
Placed order with extra payment for express delivery which was late - not even apologise or refund for delivery as normal company would offer.
Order came without the christmas tree! Customer service is just a big JOKE, they don't give a f*** of what happened to your order. Told me that they dispatched everything and now its my problem to deal with the courier! They not even bother to call courier and check whats going on. I asked for refund which was DECLINED! Because they got some 7 days until they can even look into my query! This is just RIDICULOUS!! consumer right is aware and there are already some complaints about them.
Also their products are not worth the price for example be very careful when you ordering lights as you need transformer which cost additional £30! Quality is quite poor and now I need to wait FEW WEEKS until I get my refund for a tree.
This is the worst company I ever dealt with and due to pandemic I've purchased 90% of presents and decorations online and didn't had such a problems.”
“Would definitely not recommend buying from this site. I purchased some Christmas garlands that ended up being unsuitable for my needs. It says on their website to contact them to arrange a return but they have not answered any of my many emails or calls so I have lost my money. Terrible customer service. Avoid!”
“I ordered in October for a first week of November delivery, which was postponed till mid November. I then asked for a refund as the phones and web chat had been switched off. I eventually received my refund and ordered elsewhere. No communication from this company and rubbish customer service. The trust pilot positive reviews all look very dodgy. It seems this cares nothing for its customers”
“Once again, I am yet another customer who didn’t receive the item until after Christmas. I do not know what sort of company this is, but please DO NOT BUY FROM THEM!! No reply to my emails and no returns label provided after I requested it. I returned the item using tracking and my own money. I was not refunded for the product. I opened a case with PayPal and submitted all my proof of emails sent and product returned, to which werchristmas did not respond to. Received a full refund today. Would recommend claiming back via you let payment provider. Don’t let them get away with it!!”
“First I ordered a christmas tree that looked nothing like the photo so I sent it back (no real issues with returning). I tried to leave a review of the tree as there were none online and it never has appeared on their website, although a 5 star review has since appeared for that tree!
Second time ordering a couple of small items, ordered 15th Dec emails says 4-8 days delivery and it's wasn't received until January despite me emailing Xmas eve to cancel the order. I have emailed multiple times requesting my money back after returning and they have ignored emails and can't get through on phone. So looks like I'm going to involve my credit card to force a refund.
There won't be a third time ordering.
The items I ordered are now in the sale and they are showing at an inflated price ( angel was £19.99 now showing as inflated to £27 with a 40% discount to £17 and another item £11.99 inflated to £17 and discounted to £10), very deceiving and I'm pretty sure illegal!”
