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WeRchristmas Reviews

4.2 Rating 1,393 Reviews
79 %
of reviewers recommend WeRchristmas

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This would have a 0 Star if it could not very secure at all brought the inflatable outdoor train and this big Train only has 4 rope's to hold it down 2 at the front and 2 at the back nothing to hold down in the middle train does look really good but is really let down by holding it down and as for the company avoid with all costs really really bad customer service as stated only 4 rope's so a little breeze and this is on its side one day we had a little wind and the train blew up and pulled on the 4 rope's which snapped off the d rings so now is completely unusable only brought a month ago the we r Christmas reply to this was don't advise to use in wind lol 😂 so obviously they are selling a poorly made outdoor item that cannot be used outside
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Posted 2 years ago
I paid for Express delivery (1-2 days timeframe) on an order and they failed to dispatch it a few days later. I contacted them and asked them to cancel the order because it wouldn't arrive on time. They refused to cancel the order even though they hadn't processed it yet and advised me to reject the delivery (it was a big delivery 6 large parcels). I rejected the delivery 2 week ago and they keep rerouting Evri back to redeliver them! I've had to reject 2 more times and they still won't accept them back! Surely this is breaking the law? I've tried to contact them over 10 times about this and they are blatantly ignoring me. Avoid this company.
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Posted 2 years ago
16 days and still no sign of my tree. We are now treeless for Christmas. Customer service is non existent and I'm £90 down.
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Posted 2 years ago
Such a horrible company! I wish I had read all these reviews before ordering. My first order was canceled completely bc they were out of stock of the 7 ft tree. So I placed a new order for a 6 ft tree. The tree skirt and star were delivered but no tree!!! And after several emails still no reply! I’m so frustrated! We just moved house, are snowed in, and I have no tree for my kids to enjoy fit Christmas! I’ve already cried multiple times. Such a disaster! 😢
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Posted 2 years ago
The service has been the worst customer service ever been trying too return tree from the beginning of Dec its been impossible 150.00 pounds for a tree that looks atrocious snow flakes damage not to the standers on the Web site the should be ashamed to be in business and take customers money .
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Posted 2 years ago
Well!! Once I ordered the item and it didn’t arrive the next day (as advertised) I realised I would just have to wait. I looked at reviews and immediately got worried, after several emails with very little response I finally received my 1000mm pre lit wreath 5 days late which I must say I was very happy with. So despite very little customer service it seems that this company are just too busy at Xmas to handle the amount of orders and enquiries at this busy time.
WeRchristmas 4 star review on 14th December 2022
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Posted 2 years ago
Ordered a tree when they said two days delivery over a week now and asked for money back refunded straight away obviously didn’t even have them in stock won’t use again . Now can’t find any in stock anywhere thanks !!!
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Posted 2 years ago
Bought an 8ft pre-lit tree this year and whilst delivery was delayed by over a week I was able to communicate and receive responses to my queries and when it arrived I was quite happy with the product
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Posted 2 years ago
POOR SERVICE NO ONE TO TALK TO PAID FOR EXPRESS DELIVERY NOT ARRIVED YET TRYING TO GET REFUND THIS COMPANY ARE A JOKE
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Posted 2 years ago
Items ordered almost 2weeks ago, yet to receive tracking details as promised. No one to speak with. They still keep sending marketing emails which is simply irresponsible
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Posted 2 years ago
Placed an order said was available for next day delivery Did not come , no tracking tried to contact no reply a total shambles will never use this site again !!!!
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Posted 2 years ago
I have been waiting for my order and get no response from this company at all. I have sent dozens of emails, live chat requests and social media comments but no one bothers to get back to me. There are thousands of people trying to get their items yet this company continues to not respond. I wish I read reviews before i ordered from them. Stay away from them!! DO NOT ORDER FROM THIS COMPANY
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Posted 2 years ago
Awful, awful tree, nothing like its picture, really really rubbish. You can see from the attached what was shown and what arrived!
WeRchristmas 1 star review on 1st December 2022 WeRchristmas 1 star review on 1st December 2022
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Posted 2 years ago
Fast delivery and the best christmas tree I've ever had
WeRchristmas 5 star review on 30th November 2022 WeRchristmas 5 star review on 30th November 2022 WeRchristmas 5 star review on 30th November 2022
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Posted 2 years ago
Ordered the natural fir garland and the natural pine garland expecting to get a NATURAL garland, it’s 100% plastic, why not say natural looking, this is misleading, I’m so angry, this was for my eco friendly business and is the only reason I ordered from this company was because I thought I was getting a natural fir garland. Not natural looking, it Doesn’t even look natural it looks like PVC I could have bought a plastic one for a third of the price on eBay, this wasn’t cheap but I was willing to pay for a natural garland
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Posted 2 years ago
Bought a pre lit twig that only partially works. Have sent 12 emails and had no response at all . I would sat they are a sham company and would advise anyone not to buy from them. They do not publish a phone number usually a sign of a rogue trader.
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Posted 2 years ago
Ordered a prelit 7ft Christmas tree. The tree arrived and it was MUCH more sparse than in the image, was disappointed at how poor the quality was. It looked cheap, which was disappointing for the expensive price tag. Once assembled and plugged in, I find out the middle section of lights did not work. I contacted the company to ask to return the product and a refund. They do not offer a collection service to return large items, which is ridiculous. So now I need to haul this huge tree to the post office somehow; it won’t even fit in my car. In hindsight I should have checked their returns policy before purchasing, that would have been a red flag. Clearly they are using a difficult, impractical returns policy to shift poor quality, broken goods. DO NOT SHOP HERE
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Posted 2 years ago
I wish I had saw these comments before I ordered I need to send items back I have not got a Printer for the label my nearest shop is 15 miles away I can’t contact them never again I hope the tree is working the lights
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Posted 2 years ago
Terrible service. Tree is advertised on their website as hinged easy assembly - it is not hinged in any way and requires lifting heavy sections above head height to put it together. The company refuse to acknowledge their website and advertising is incorrect. I've raised a formal complaint.
WeRchristmas 1 star review on 15th November 2022
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Posted 2 years ago
Got my Christmas tree 🎄 in January just went to put it up and it does not work got a very upset autisic son and wasted £100
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Posted 2 years ago
WeRchristmas is rated 4.2 based on 1,393 reviews