“I wanted to return a Garland as it was unused and not needed still fully boxed and untouched, I ordered 1 to many. Wanted to arrange a “hassle free return” The support line does not answer it just says no support staff are available, there is no way of getting hold of anyone. I need a returns label. I email the support@ email 5 times and no one has come back to me. My 30 days is near to running out, you cannot reach them. Terrible customer service. Even if I pay to return it, it may not be refined back to me.”
“VERY disappointed with the service from this company. I ordered a Christmas Wreath on 11 November, payment was taken from my account on 12th. I emailed on 19th and then on 23rd requesting a delivery date. NO REPONSE. Also no response on the phone, just a recorded message telling me to ring back. Finally received an email apologising for delay and assuring me that item would be despatched in 5 days and they would advise me of tracking number. Finally, when I had still received nothing, on 03 Dec I requested a refund . I am SO GLAD that I paid via Amazon Pay, as THEY have arranged a refund. I have still (on 17 Dec) received no communication from WeRChristmas, except they had the audacity to send me an email wishing me a Merry Christmas !!! and advising that orders placed after midnight on 9th Dec would continue to be processed, but pre-Xmas delivery could not be guaranteed. Unfortunately, I didn't feel inclined to return the good wishes, and I will certainly never have anything to do with this company again.”
“Absolutely dreadful service. No one answers the telephone or emails. Product arrived 4 weeks late, damaged. Tried to email again - No reply. PLEASE DO NOT ORDER FROM HERE!!!
I very rarely leave reviews but felt I had to warn others”
“They are currently claiming that if you order by 18th December you can get your goods in time for Christmas. How is this possible when they still haven't delivered my order made on 1st December. And no response to emails, telephone doesn't answer. Money taken and nothing delivered. If I had wanted to give to a charity, this is not the one I would have chosen to give my money to.”
“Just like all of the other reviews unfortunately. This company was recommended to me, I wish I had read the reviews prior to purchase. Ordered over 2 weeks ago now, no response to emails and no order has arrived. I do hope this is due to the high demand because of COVID and they are not scamming people out of their hard earned cash.”
“We r Christmas do not provide the goods ordered but deduct the money from your account. Despite numerous attempts to contact them they do not respond.”
“What a hideous company, taking peoples money in these hard times, playing on the fact all we want is a Christmas and playing us all like fools, DO NOT BELIEVE THE REVIEWS ON THERE OWN WEB SITE!”
“DO NOT BUY from this Company - see all reviews with same story. Ordered, paid (luckily I used PayPal - so refund won’t be an issue) then nothing....no order acknowledgement...no delivery date...no dispatch notice...and no reply to the two emails asking when I’d get my tree. Ordered from Mr Crimbo - tree dispatched same day with updates. WeRChristmas...should be called WeRCr*p! Obvious fraudsters, judging by too many similar accounts of people paying and not receiving any goods or responses from the company. Don’t just leave your review, report these to Trading Standards or Citizens Advice and hopefully get them shutdown!”
“I would give 0 stars if I could. Customer service is appalling I made 2 orders on the 30th November with the promise of my delivery coming in 3-4 days, It is now the 11th December and I have had no shipment email, tracking or anything. I have contacted them 4 times via email as they do not answer the phone requesting my order is cancelled and I would like a refund but no reply. I understand it is a pandemic and deliveries can be slower but I have since ordered a christmas tree from somewhere else and have had next day delivery. I have opened a bank dispute today so fingers crossed I will get my refund. DO NOT BUY !”
“Very quick to take your money and then fail to deliver your goods. I ordered a Christmas tree through them and on their web site they say it will be dispatched in 3 to 4 days. It didn't arrive so I tried to contact them, the phones are switched off, they haven't answered my six emails, they don't respond to the numerous comments on their Facebook or Instagram account. I have contacted Trading Standards through Citizens Advice and put in a dispute with my credit card company to try and get my money back. Google this company through buying and read the reviews. Don't buy from them, there are many people without their goods and fighting to get their money back.”
“This company isn't even worth the one star. They take money, don't deliver, won't answer the phone, don't respond to e-mails and are treating buyers with total and utter contempt. The only positive is that there are so many people on review sites saying the same thing, that hopefully others will be warned and not end up having to chase a refund like myself and so many others.”
“Ordered £158 worth of products and waited over 3-weeks to have to then argue for a refund when it didn't arrive.
These guys oversold, over-promised and they've ruined they're businesses and reputation.”
“I received a pre-lit spiral decoration after reasonable time. However it was not as advertised on the website. It was white not copper. I contacted the support team by email 3 times with no response. I rang once only to be told that the agents were engaged and the phone call was terminated by them. I wish I had read these reviews before!!”
“Made an order a week ago had no correspondence since with updates nothing despite me sending numerous emails of which not one has been replied & attempts to call them “no one to take your call” so frustrating will not be ordering from these again customer services is diabolical”
“Placed my order mid October for delivery first week of November after being messed around I asked for a refund on 16th November and thank god I did as I don’t think many preorders were delivered. Rubbish communication, fake promises and lots of unhappy customers.”
“If I could give it less than 1 star I would. I have not heard from this company since they took my money. I am still hoping my lights turn up before Christmas!!”
