“Placed an order on 23rd October, £166, kept chasing to find out where the order was, received a response, saying due to Covid was out of stock but would be in and dispatched on 13th November. Still not received nor now any response at all from customer service. Would never buy from this company again. Terrible service, appalling customer service. You can't speak to them on the phone as it says no customer service agent available and to call back again, and again and again. Argh!!”
“No tree I re-ordered in October, can't get through on the phone, won't reply to my emails. If they can't deliver, why don't they just say and refund my money.
Call phone lines down
Email no answers
Instagram message no answer
No tried facebook🙄”
“It doesn't worth its money at all. I bought Christmas bulbs. They are from very cheap materials and looks horrible for £20 was very disappointed. I won't shop here in the future or recommend products.”
“I bought a pre lite tree the lights only came on for a few days. Ive tried contacting them they dont pick up the phone or answer my emails as an oap with not much money to buy anouther one this has taken the spirit out of my Christmas. Do not buy from this company.”
“The lanterns I ordered were perfect for my son's wedding and came very quickly despite being close to Christmas. They were very atmospheric in the ceremony room and flickered realistically among the greenery on the windowsills without any risk of setting fire to a magnificent 500 year old building. I have been asked by various friends if they could have some afterwards!”
