Thank you so much for your lovely review, Lynda! We’re thrilled the tree is just what you wanted.
Wishing you a wonderful festive season!
Kind regards,
Team WeRChristmas
“So pleased with this purchase. Excellent service from this website. From the quality tems and prices given to the point that I have ordered more. Thank you.”
Thank you so much for your wonderful review, Alison! We’re thrilled you’re pleased with your purchase and that our service and quality met your expectations. We look forward to serving you again soon. Wishing you a joyful festive season!
Warm regards,
Team WeRChristmas
“Bottom line - tree was fairly priced and good quality. However buying from the company can be a pain.
The tree was shipped without a stand, any instructions or any electrical safety info. I had paid for expedited delivery as was going to be out of the country 4 days later. However, these things happen - informed customer services of the error. No apology given and poor communication, but stand was shipped out nonetheless. Incorrect delivery details were then provided on more than one occasion, causing headaches for me trying to co-ordinate while out of the country and arranging for someone to be at my address on 3 separate dates to rectify the company’s mistake.
Electrical safety info was emailed to me in the form of what looks like a poorly photocopied photo of a booklet - would have expected to receive a physical copy along with stand (per UK law). Still no instructions provided.
Lots of back and forth with customer services which was frustrating - often replying abruptly or with one word answers, not helpful. Asked for delivery fee to be refunded (this should have been a given) - but no other recompense or even a single apology received throughout the whole process.”
Sorry to hear about all the problems you faced, Mark. That mix‑up with the stand, lack of safety info, and the delivery communication is not what we want for our customers.
Please could you share your order number so we can investigate the missing stand, provide the safety documents, and resolve the delivery issues as quickly as possible?
Kind regards,
Team WeRChristmas
Thank you so much for your kind words, Morenike! We’re thrilled you love WeRchristmas and that the packaging impressed you. Wishing you a wonderful festive season and many more magical moments!
Warm regards,
Team WeRchristmas
“I am so happy with my purchase the price was amazing, easy to assemble and once the branches are fluffed it is so full, I have raved to family and friends who have also gone on to purchase.”
Thank you so much, Nichola! We’re thrilled you’re happy with WeRchristmas and that it was a great value, easy to assemble, and full once fluffed. We truly appreciate you spreading the word to family and friends. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Thank you so much, Jane! We’re thrilled you were happy with the service and the product quality. We really appreciate your recommendation to your friends. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Sorry to hear about the trouble with your costume service, Darton. This isn’t what we want for our customers.
Please could you share your order number and details so we can investigate and resolve the issue with the costume service as quickly as possible?
Warm regards,
Team WeRChristmas
Thank you so much, We’re thrilled you’re happy with the fast delivery, packaging, and items. We’d love to see a photo if you have one, and we look forward to helping you again in the future.
Warm regards,
Team WeRchristmas
Sorry to hear the adapter didn’t come with the lights included, Kevin. Some of our products unfortunately don't include these to allow customers to choose the length of wire they may want with their adapter
Kind regards,
Team WeRChristmas
Thank you so much for your kind words! We’re thrilled you’re happy with the service and product. If you need anything else, we’re here to help. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
“Great company to purchase from.
Customer service have been amazing too, from me having a last min panic and purchasing the none snowy too, in the end I decided to keep the snowy one.”
Thank you so much, Suzanne! We’re thrilled to hear the service was amazing and that you found the perfect snowy option to keep. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
Thank you so much, Carole! We’re glad to hear you think WeRchristmas is a good company. If you need anything else, we’re here to help. Wishing you a wonderful festive season!
Warm regards,
Team WeRchristmas
Thank you so much, Stan! We’re thrilled you’re pleased with the tree and that the delivery was speedy and in good condition. If you’d like, feel free to share a photo of it in your space.
Warm regards,
Team WeRChristmas
“I have bought a few things from this site and never been disappointed. I got this tree because it was in the sale and looked really good for the price. It arrived quickly and as usual was well packed. I was really surprised with the image in the base, really lovely, thank you for an easy, hassle free transaction, highly recommend”
Thank you so much, Gail! We’re thrilled you’re happy with the sale tree, fast delivery, and easy checkout. We really appreciate your kind recommendation.
Warm regards,
Team WeRChristmas
Thank you so much, Tracey! We’re thrilled you’re happy with the item and feel it’s excellent value. If you need anything, we’re here to help.
Kind regards,
Team WeRChristmas
Thank you so much, Agne! We’re thrilled to hear you found it easy and beautiful. If you ever share a photo, we’d love to see it.
Warm regards,
Team WeRChristmas
“very productive team. solved my problem and very quickly. I want to say thank you Jude ❤️ Tree is very beautiful and looks realistic. Mega fast delivery 🌲📩”
Thank you so much, Sandra! We’re thrilled our team could help quickly and that you’re happy with the tree’s beauty and delivery speed. Your kind words mean a lot to us. :)
Warm regards,
Team WeRChristmas
Thank you so much, Ken! We’re absolutely thrilled you love WeRChristmas and that it’s your go-to site in the UK. If you have a moment, we’d love to hear what your favorite feature is. Wishing you a wonderful festive season!
Warm regards,
Team WeRChristmas
