Hi Phillip!
Thank you so much for your fantastic review! We're overjoyed to hear that you're pleased and love everything about Christmas! Your support means so much to us.
Wishing you an amazing Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Anne!
Thank you for your fantastic review! We're so glad to hear that you found our website easy to navigate and that your purchasing experience was smooth. Your feedback truly encourages us to keep improving!
Wishing you an amazing Christmas time!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Fiona!
Thank you for your feedback on the wreath. We're thrilled that you were pleased with its quality! We understand your desire for more lights to really enhance its beauty. Your comments are valuable as we continuously work on improving our products. We appreciate your input and hope you find the perfect way to brighten up your festive décor!
Wishing you a joyful Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Gina!
Thank you so much for your fantastic review! We're delighted to hear that your order arrived on time and was well packaged. It's great to know that you had a smooth checkout experience with the delivery options!
Wishing you a wonderful Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Susan!
Thank you for your fantastic review! We're delighted to hear that you received good service and timely delivery. Your satisfaction means so much to us!
Wishing you a delightful Christmas time!
Warm regards,
The WeRChristmas Team 🎄✨
“Delighted with my purchases from WeRChristmas! Bought decorations for our tree. Great quality , so pleased. I used the brilliant Click and Collect service , I had a query before hand and used the online chat , really helpful, thank you. Would definitely recommend. Thanks to Olivia who helped with my click and collect order.”
Hi Mrs!
Thank you so much for your delightful review! We're absolutely thrilled to hear that you're pleased with the quality of your tree decorations and that our Click and Collect service worked well for you. It’s fantastic to know that Olivia could assist you! Your recommendation truly means a lot to us.
Wishing you a joyful and festive holiday season!
Warm regards,
The WeRChristmas Team 🎄✨
Hi John!
Thank you for sharing your feedback. We're sorry to learn that the products received didn't always align with your expectations. We continually strive to provide accurate representations online and we are always looking at ways to improve for our customers. Your insights are invaluable in helping us improve. We appreciate your support and hope to serve you better in the future!
Wishing you a wonderful Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
Hi Elizabeth!
Thank you for your wonderful review! We're so pleased to hear that you love the Canterbury lights and appreciate your high recommendation. Your enthusiasm truly brightens our day!
Wishing you a magical Christmas season filled with light and joy!
Warm regards,
The WeRChristmas Team 🎄✨
“Awful service. Faulty lights after less than a week being put up. Customer service team are about as useful as a chocolate tea pot. DO NOT USE THEY DONT CARE. JUST EXPENSIVE LIGHTS that go faulty fast”
Hello Andy,
We’re really sorry to hear about your experience with the lights and our customer service.
We always want our customers to feel valued and acknowledged, so your feedback is important to us. We’ll be sure to share your comments with our team as we look for ways to improve both our products and service quality.
If you have any further concerns or need assistance, please don’t hesitate to reach out directly. We genuinely appreciate your feedback and hope to have the opportunity to serve you better in the future.
Best regards,
The WeRchristmas Team 🎄
“Avoid at all costs!
Ordered a few items for Christmas, this was on the 23rd November, and after a lot of back and forth with WRC costumer support (Who for the most part were helpful)first round Evri lost the parcel denied the fact. WRC resent on the 5th December, again Evri to deliver, at this point I was resigned to the fact I'd never get it. Which was true, Evri delivered to an address not mine and on the tracking they put 82 car breakdown it was delivered to. I noticed the GPS location and the door image knocked to be told by the old aged pensioner who lives there that a man placed a parcel, took a photo and then left with it.
I got my refund, and I'm now telling those who have ordered from WRC good luck in getting your items, they use Evri!”
Hello Tom,
Thank you for taking the time to share your experience with us. We're genuinely sorry to hear about the complications you encountered with your order and the delivery service with Evri. We completely understand how frustrating this situation has been for you.
While we aim to partner with reliable delivery services, it’s evident that we fell short this time, and your feedback is crucial as we continue to assess and improve our operations. We're glad to hear that you were able to secure a refund, but we know that doesn't replace the disappointment you've faced.
If you have any further thoughts to share or suggestions on how we can enhance our service, please reach out to us directly. We genuinely value your feedback and hope to provide you with a better experience in the future.
Best regards,
The WeRchristmas Team 🎄
Hi Karen!
Thank you so much for your fantastic review! We're delighted to hear that you found the products you wanted at reasonable prices and that your delivery was prompt. Your satisfaction is our top priority, and your kind words truly mean a lot to us!
Wishing you a wonderful Christmas season filled with joy!
Warm regards,
The WeRChristmas Team 🎄✨
Hello,
We appreciate you sharing your thoughts, and we're truly sorry to hear that your experience with our customer service did not meet expectations. It's disappointing to know that you felt undervalued as a customer, as we strive to create a positive experience for everyone.
Your feedback is important to us, and we take it seriously as we continuously work to enhance our service. If there's anything specific you'd like to discuss or suggestions on how we can improve, please feel free to reach out to us directly on support@werchristmas.co.uk.
Thank you for your understanding, and we hope to have the opportunity to provide you with a better experience in the future.
Best regards,
The WeRchristmas Team🎄
“What a beautiful little tree. It is very well made and will last for years. Love the coloured lights. It is nice to have an artificial tree in a pot rather than those plastic stands.”
“Purchased the Pre-Lit Extra Thick Garland, Static, Cream/Gold, 9 ft
OMG it's the most gorgeous garland..flowers are gorgeous and its really thick and a beautiful warm glow, couldn't recommended it enough 5 stars.”
Hi Kate!
Thank you so much for your fabulous review! We're thrilled to hear that you find the Garland to be gorgeous and thick, creating that lovely warm glow. Your feedback means the world to us!
Wishing you a beautifully decorated Christmas season!
Warm regards,
The WeRChristmas Team 🎄✨
“Ordered an item from this company in their Black Friday deals (after ordering another item a week before). They used Evri as the delivery company, who falsely reported the item as being delivered after leaving it on the street outside an incorrect address. Evri admitted their mistake and told me to contact WrC for a refund. Having spoken to WrC they refused to process a refund/replacement, requesting that I contact the police for a Crime Number. Informed WrC that under the Consumer Rights Act it was infact their responsibility to ensure successful delivery and that Evri had committed the breach of delivery contract against them and not myself. Shame to see a company treat a repeat customer like this over an £8 item, especially since Evri themselves provided clear evidence the item was left in an incorrect location.”
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the issues you faced with your order and the delivery service. We understand how frustrating it can be when a delivery does not go as planned, especially after being a repeat customer.
While we appreciate your insights regarding the Consumer Rights Act, we do rely on our courier partners to fulfill their obligations, and we’re disappointed that Evri did not meet those expectations in this case. Please know that we are continuously evaluating our partnerships to ensure we provide the best possible service to our customers.
If there’s anything further we can do to assist you, or if you have any suggestions on how we can improve, please don’t hesitate to reach out. Your feedback is invaluable as we strive to enhance our services.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
The WeRchristmas Team
“II totally love this tree. I got the four foot one and it's perfect for a small space. It's very realistic and looks lovely decorated in an old fashioned style as I've done but would be equally as beautiful done in a modern one colour style.”
Hi Gill!
Thank you so much for your wonderful review! We're thrilled to hear that you love your four-foot tree and that it fits perfectly in your small space. It looks beautifully decorated, and we agree—it can be stunning in both traditional and modern themes as well! 🥰 Your feedback truly brightens our day!
Wishing you a cozy and joyful Christmas season!
Warm regards,
The WeRChristmas Team 🎄✨
“Absolutely abysmal customer service!!
Absolutely abysmal customer service!!
I would recommend you avoid spending your money here.
The customer service after purchase is none existent!!
Plus the products are massively over priced”
Hello Chris,
We genuinely appreciate you taking the time to share your thoughts, and we are truly sorry to hear about your experience with our customer service. We aim to provide the best support for our customers from the moment they place an order and it's disheartening to find out we haven't reached expectations on this occasion.
We also understand your concerns regarding pricing and your feedback is essential as it helps us evaluate our offerings. If there’s anything specific we can look into or improve upon, please don’t hesitate to reach out to us directly. We value your input and hope to improve your experience in the future.
-The WeRchristmas Team
“I am deeply disappointed with my recent experience ordering from WeRChristmas. Despite placing my order weeks ago, the delivery has been a nightmare due to their courier partner, Parcelforce.
Here’s what went wrong:
Parcelforce repeatedly failed to deliver, even though I was home every single time. Their live tracking showed drivers canceling deliveries while not even near my area, followed by false claims of "attempted delivery" with no card left behind.
I contacted Parcelforce customer service four times. Twice, they promised a manager would call back within 48 hours — that never happened.
I cannot collect the parcel myself due to its size, and the depot is inaccessible without a car.
I reached out to WeRChristmas to escalate the issue and request a new courier service, but no resolution has been provided.
Given the many negative reviews about Parcelforce online, I am shocked that WeRChristmas continues to use them despite their unreliable service. This experience has been incredibly frustrating and has soured my view of WeRChristmas.
I strongly advise others to reconsider ordering unless this company improves its choice of courier and takes responsibility for resolving delivery issues.”
Hello,
Thank you for taking your time to write this review.
We are deeply sorry that you have had this negative experience with Parcelforce, that is not the outcome that we want for any of our customers.
Whilst we hear your complaint, we can say the vast majority of our items that go out with Parcelforce are delivered successfully. I am sorry that they were not successful with you.
We appreciate your feedback and will definitely take it on board to improve our services.
