“What a beautiful little tree. It is very well made and will last for years. Love the coloured lights. It is nice to have an artificial tree in a pot rather than those plastic stands.”
“Purchased the Pre-Lit Extra Thick Garland, Static, Cream/Gold, 9 ft
OMG it's the most gorgeous garland..flowers are gorgeous and its really thick and a beautiful warm glow, couldn't recommended it enough 5 stars.”
Hi Kate!
Thank you so much for your fabulous review! We're thrilled to hear that you find the Garland to be gorgeous and thick, creating that lovely warm glow. Your feedback means the world to us!
Wishing you a beautifully decorated Christmas season!
Warm regards,
The WeRChristmas Team 🎄✨
“Ordered an item from this company in their Black Friday deals (after ordering another item a week before). They used Evri as the delivery company, who falsely reported the item as being delivered after leaving it on the street outside an incorrect address. Evri admitted their mistake and told me to contact WrC for a refund. Having spoken to WrC they refused to process a refund/replacement, requesting that I contact the police for a Crime Number. Informed WrC that under the Consumer Rights Act it was infact their responsibility to ensure successful delivery and that Evri had committed the breach of delivery contract against them and not myself. Shame to see a company treat a repeat customer like this over an £8 item, especially since Evri themselves provided clear evidence the item was left in an incorrect location.”
Hello,
Thank you for taking the time to share your experience. We sincerely apologize for the issues you faced with your order and the delivery service. We understand how frustrating it can be when a delivery does not go as planned, especially after being a repeat customer.
While we appreciate your insights regarding the Consumer Rights Act, we do rely on our courier partners to fulfill their obligations, and we’re disappointed that Evri did not meet those expectations in this case. Please know that we are continuously evaluating our partnerships to ensure we provide the best possible service to our customers.
If there’s anything further we can do to assist you, or if you have any suggestions on how we can improve, please don’t hesitate to reach out. Your feedback is invaluable as we strive to enhance our services.
Thank you for your understanding, and we hope to regain your trust in the future.
Best regards,
The WeRchristmas Team
“II totally love this tree. I got the four foot one and it's perfect for a small space. It's very realistic and looks lovely decorated in an old fashioned style as I've done but would be equally as beautiful done in a modern one colour style.”
Hi Gill!
Thank you so much for your wonderful review! We're thrilled to hear that you love your four-foot tree and that it fits perfectly in your small space. It looks beautifully decorated, and we agree—it can be stunning in both traditional and modern themes as well! 🥰 Your feedback truly brightens our day!
Wishing you a cozy and joyful Christmas season!
Warm regards,
The WeRChristmas Team 🎄✨
“Absolutely abysmal customer service!!
Absolutely abysmal customer service!!
I would recommend you avoid spending your money here.
The customer service after purchase is none existent!!
Plus the products are massively over priced”
Hello Chris,
We genuinely appreciate you taking the time to share your thoughts, and we are truly sorry to hear about your experience with our customer service. We aim to provide the best support for our customers from the moment they place an order and it's disheartening to find out we haven't reached expectations on this occasion.
We also understand your concerns regarding pricing and your feedback is essential as it helps us evaluate our offerings. If there’s anything specific we can look into or improve upon, please don’t hesitate to reach out to us directly. We value your input and hope to improve your experience in the future.
-The WeRchristmas Team
“I am deeply disappointed with my recent experience ordering from WeRChristmas. Despite placing my order weeks ago, the delivery has been a nightmare due to their courier partner, Parcelforce.
Here’s what went wrong:
Parcelforce repeatedly failed to deliver, even though I was home every single time. Their live tracking showed drivers canceling deliveries while not even near my area, followed by false claims of "attempted delivery" with no card left behind.
I contacted Parcelforce customer service four times. Twice, they promised a manager would call back within 48 hours — that never happened.
I cannot collect the parcel myself due to its size, and the depot is inaccessible without a car.
I reached out to WeRChristmas to escalate the issue and request a new courier service, but no resolution has been provided.
Given the many negative reviews about Parcelforce online, I am shocked that WeRChristmas continues to use them despite their unreliable service. This experience has been incredibly frustrating and has soured my view of WeRChristmas.
I strongly advise others to reconsider ordering unless this company improves its choice of courier and takes responsibility for resolving delivery issues.”
Hello,
Thank you for taking your time to write this review.
We are deeply sorry that you have had this negative experience with Parcelforce, that is not the outcome that we want for any of our customers.
Whilst we hear your complaint, we can say the vast majority of our items that go out with Parcelforce are delivered successfully. I am sorry that they were not successful with you.
We appreciate your feedback and will definitely take it on board to improve our services.
Hi Sadie!
Thank you for your glowing review! We're thrilled to hear that you're happy with your 6 ft white pre lit Christmas tree and that you found the branches to be full and easy to shape. It can sometimes take time to fluff out the branches but definitely worth it for the end result! 🎄 Your satisfaction means the world to us!
Wishing you a magical Christmas season!
Warm regards,
The WeRChristmas Team 🎁🎄🎁
Hi Sally!
Thank you for your fantastic review! We're delighted to hear that your order arrived quickly and was exactly as described. Your satisfaction is our top priority, and it means so much to us! 🎄
Wishing you a wonderful Christmas Season!
Warm regards,
The WeRChristmas Team ✨🎁🎄
Hi Michael!
Thank you for your kind review! We're delighted to hear that you experienced fast delivery with your order. We strive to ensure our customers receive their purchases as quickly as possible! Your support truly means a lot to us.
We hope you enjoy order and thankyou for purchasing from us.
Wishing you a very happy Christmas!
Warm regards,
The WeRChristmas Team 🎄✨
“I bought the hanging wall Xmas tree and coloured packs of baubles . Absolutely perfect . They look fantastic. They were sent promptly and very well packaged I highly recommend x”
“I bought this tree last week and put it up to see what it was like. I was dubious due to the low price tag but was pleasantly suprised when it was up. It was really easy to put up (with only 3 sections) and there was plenty of foliage to mess around with and create a nice plump look. There were plenty of lights too and these were easy to connect to each section and hugely reduced to faff off adding the lights. Overall I am really impressed with this tree and it's price tag. I'm glad I didn't opt for a pricier version.”
Hi Pamela!
Thank you for your great review! We're so glad to hear that you love the quality of our artificial trees and that you received your order quickly. Your satisfaction is our top priority! 🎄
Warm regards,
The WeRChristmas Team 🎄✨
Hi Janice!
Thank you for your wonderful review! We're thrilled to hear that you find our selection of Christmas items to be a great choice and that you appreciate our pricing and service. Your support means so much to us! 🎄
Wishing you a joyous Christmas filled with cheer!
Warm regards,
The WeRChristmas Team 🎉✨
“Saw thus online and loved it, it was delivered and was in a tiny box, when I got it out all of the silver balls were scratched and the silver was black all over, I did get 20% off but I wouldn't order one as no packaging and expensive for what came”
“The rope lantern is very nice, however, the connection wiring is thick, black and far too short. It defeats the object of using it as an outdoor seasonal decoration and will require additional electrical work to ensure it has a long enough lead to plug in. With a short connecting lead it can’t reasonably be hung as a lantern.”
Hi Jude!
Thank you for your fantastic review! We're delighted to hear that you think our product is excellent. Your support truly inspires us to keep up the great work! 🎉
Wishing you a wonderful festive season!
Warm regards,
The WeRChristmas Team 🎄✨
