“Despite numerous e mails I haven’t received my garland - and I do not have hope that I will get before Xmas - so disappointed - yes I made a mistake with the address /postcode but I have repeatedly e mailed but still no reply and no garland will not purchase from here again as they are unable to sort beyond disappointed ☹️”
“This is what I was after especially with the amount of space between each tree, however the quality of the trees sn't up to much. It looks like someone has wrapped the lights round the trees before spreading them out and when I went to fluff them up some of the branches were tied down with the wire so had to price them away. a couple of the branches came away too but on a good note the light is pretty good.”
“Edited review: Having just completed my 5 star review, where I couldn't comment on the longevity of the product, 3 hours later I can - as the lights have stopped working alteady!! So that's 4 days of operating and they're going in the bin!
I bought the Spiral pathway lights (set of 4) and love them. They're big enough to be festive but not too big that they get blown away in winter gales. Delivery was quick & packaging was good. I've only had them a couple of weeks so can't comment on their longevity - I'll only know that when I take them out again next Christmas”
Thank you so much for your lovely feedback! We’re thrilled to hear the garlands look lovely, the lights are bright, and delivery was on time.
We hope you have a great Christmas!
Warm regards,
Team WeRchristmas
“Unfortunately, the delivery was 5 days delayed. The team did refund my postage. However, now I have the lights and they do not work. I have emailed customer support but no response. Very disappointing.”
Thank you so much for your lovely feedback! We’re delighted to hear the fast delivery and that it looks fab and complements the tree you previously purchased. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear you’re pleased with the garland, its density and lighting, and great value. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Thank you so much for your lovely feedback! We’re thrilled to hear the thickness and quality impressed you, and that the two garlands look fantastic up your staircase.
If you need anything else, we’re here to help.
Have a wonderful Christmas!
Warm regards,
Team WeRchristmas
“This tree is gorgeous. Not quite as full as the photo but still a nice full tree. I’m really happy with it. That so, I didn’t want to put baubles on it was that beautiful. I’ve not ordered the matching garland.
I chose next day delivery which didn’t happen, it took a week but I think that was down to the carrier. The company refunded my delivery fee. Can’t fault the communication either. Have and will order again.”
“The tree is good. The patterns are good but could be better. The timer doesn't work properly. When I set the 8 hour timer it turns the tree off after 8 hours but it doesn't turn back on so I can't use the built-in time as a recurring timer. I have had to put it on a time clock. Mode 1 button has different patterns, but mode 2 only has one pattern only so I can't see the point of the button. I have had to put guy ropes from the top as it's very unstable in strong wind. Also if I set a pattern on a certain speed. When I turn the tree off and back on it reverts back to full fast speed flashing even though the instructions say it has a memory to remember the last pattern and speed. Maybe mine has a faulty controller, but I can't fully tell. Like I say it's nice, but could be better. Still glad I purchased it.”
Thank you so much for your lovely feedback! We’re thrilled to hear the ordering was easy and delivery was quick. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
Posted 6 days ago
Thank you so much for the 5 stars Sue!
Have a wonderful Christmas!
Warm regards,
Team WeRchristmas
“If I could give zero stars, I absolutely would.
I ordered a tree that turned out slightly smaller than expected, so I placed a second order for the same tree in the larger size, paying for next day delivery. I then wasted an entire day waiting for it, only for nothing to arrive. When I contacted customer support, I was casually informed that there was a “known issue” with Parcel Force that would delay deliveries - something they knew about but never bothered to tell customers. They couldn’t tell me the length of the delay, or even if my order would ever arrive.
Since this was a time critical purchase, I asked for a full refund. They refused. I was told I had to wait for the parcel to eventually show up (at some unknown time), reject it at the door, and only then would they consider issuing a refund. Jude, the representative I was dealing with, was shockingly unprofessional - using emojis while handling what was clearly a formal complaint. When he escalated the issue to his supervisor, Morgs, I expected some competence. Instead, I got the exact same dismissive attitude and a repeated refusal to refund a product they couldn’t even confirm where it was or when I could expect delivery
By this point, a week had passed, and Parcel Force informed me they had never even received the parcel. No tracking, no location, no update - nothing.
Then, on Tuesday, I received a text saying the item was “out for delivery.” I waited in again all day, only to receive a message at 7pm claiming my address was “unknown” and the parcel was being returned to the sender - this, despite them successfully delivering the first tree to the exact same address days earlier.
The next day, I received a notification saying the parcel had been “delivered.” The photo showed a tiny 30cm box dumped in my garden - absolutely not a 7-foot Christmas tree. I sent the photos to WerChristmas. Unsurprisingly, no response. Again. When I got home it was some perfume that my other half had ordered from boots - not my Christmas Tree.
This company is an absolute shambles. The customer service is appalling-— evasive, unprofessional, and seemingly untrained and uneducated. I will almost certainly have to raise a chargeback with my bank, as WerChristmas appears determined to misquote consumer rights and hide behind outdated laws to justify hanging onto over £400 for a product that is either missing, misdelivered, or never dispatched in the first place.
I genuinely cannot express strongly enough how much you should avoid this company at all costs. Save yourself the stress, the wasted time, and the battle to get your own money back.
The picture is my '7 foot Christmas tree' that has been left in a safe pace”
Thank you for your lovely feedback! We’re glad you like the tree and that our staff communicated well. We’re sorry Parcelforce let you down.
If there’s anything else you need, we’re here to help.
Warm regards,
Team WeRchristmas
“Rubbish service. Ordered with transformer in stock on website. 2nd order to be cancelled for no reason. Still sent the transformer for the lights they can’t provide. Don’t bother.”
Thank you so much for your lovely feedback! We’re delighted to hear you found us online with a great selection, reasonable pricing and good quality. If you need anything else, we’re here to help.
Warm regards,
Team WeRchristmas
