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Wickes Reviews

1.5 Rating 1,582 Reviews

12 %

of reviewers recommend Wickes

Company Reviews

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 2nd May 2023

Wickes 1 star review on 2nd May 2023

Wickes 1 star review on 4th January 2023

Wickes 1 star review on 4th January 2023

Wickes 1 star review on 4th January 2023

Wickes 1 star review on 4th January 2023

Wickes 1 star review on 4th January 2023

181

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good offers but when you bought any item that horrible after sale service. Delayed deliveries, baseless excuses and finally cancellation of order. Happened twice”

Posted 4 years ago

“Customer service has been an issue in getting my fitted kitchen. Too many different staff answering when I phoned about delivery of items. Staff were not helpful when I asked aproximate time of delivery. I have never found any problems with other companies before. This meant lots of inconvenience for me. I also emailed but never got an answer from them about things. Getting a new kitchen is expensive and I would never get one from them again .”

Posted 4 years ago

“£30 Bulk delivery to the Kerbside is limited and excludes customers that do not have strong people to hand to move the delivery from the kerbside to the garden or property. Often only one person turns up to deliver bulk items. On occasions the driver will deliver to your garden or property, but you cannot guarantee this. Unfortunately, that means for me I cannot order no more bulk items from Wickes until they improve their delivery service.”

Posted 4 years ago

“Tried to use our gift card in the Brighton store. They said they couldn't process them at the moment as they weren't scanning properly. I asked if they could find out how much was on the card and honour it anyways, seeing as the gift card was bought in good faith that it would be honoured. They told me it was a nation wide issue. It was a rather young acting manager and he refused to phone anyone higher up the chain of command. We left disgruntled, then when we got home phoned customer services, who said they hadn't heard anything about the problem and could indeed let the store know how much was on the card and it was up to the store's discretion to honour it. I had to phone back the store and tell him how to do his job, then wait for him to phone and check with higher management after all. We then had to go all the way back to the store, where the man/boy manager had been told to honour the gift card. Wasted time and journey for us! Not impressed by the unhelpfulness. Hubby had taken the day off work to do the job but it took half the day to just buy the tools we needed using a pre-paid card that we trusted would be honoured. Could have been dealt with so much better and faster if the manager had tried to be more helpful and think outside the box a little.”

Posted 4 years ago

“Ordered and paid online for 'Click & Collect' in-store service. Despite receiving 2x SMS messages & a voicemail to say item's were ready for collection, they had to be picked from shelves when I arrived. Luckily all was in stock! Also a 30-min. Staff very helpful & couldn't be faulted but the system is rubbish!”

Posted 4 years ago

“Ordered and paid online for 'Click & Collect' in-store service. Despite receiving 2x SMS messages & a voicemail to say item's were ready for collection, they had to be picked from shelves when I arrived. Luckily all was in stock! Also a 30-min. Staff very helpful & couldn't be faulted but the system is rubbish!”

Posted 4 years ago

“fitter flooded the kitchen with a tan of water...parts didn't turn up and several were damaged. the loo separated from the water tank...twice, still waiting to have it fixed having been here for a whole day now....he hasn't turned up...avoid if you can. The local branch have tried to be helpful but seem to laid back to care much”

Posted 4 years ago

“Ordered Approximately 4 tonnes of gravel, 9 edging stones some adhesive and some heavy duty weed fabric for gravel from wickes for delivery. Received a call asking if delivery could be done a day early which was fine and then also a call on the day to advise the delivery was 20 minutes away. The whole experience up to this point was fine until I checked what had been delivered and realised I had been delivered normal weed fabric for bark which it clearly stated on the item. As I hadn't accepted the delivery myself this wasn't checked until I got home. The solution I was given was that this could be delivered the next day and exchanged. This is all well and good if you don't work however I am unable to just take random days off because a delivery is incorrect. I then had to use my lunch time hour to return this product to the closest Wickes store to me which it Warrington to exchange it for the product I actually ordered. I wouldn't mind what I ordered and paid for was actually £11 more expensive than what was delivered and what was delivered was clearly for bark as it stated on the front of the item so I am at a loss as to how this was mixed up ? Why would someone want weed fabric for bark when they have just ordered 4 tonnes of gravel ? and surely when the item is scanned onto the van the price difference should show up ? I have to say swapping the item at Wickes Warrington was pretty easy and the lady there was very helpful but what I am disgruntled about is the fact I ordered this for delivery to save the hassle of having to go into Warrington town centre to purchase this yet have had to do so anyway and the deliver charge is not cheap as it is. So now it has cost me £30 delivery plus my hours lunch plus fuel to get there and back as well all to get a product that I ordered correctly and was processed correctly yet was put on the delivery wagon in Chorley incorrectly which I am struggling to understand how ? And the solution other than resolving this issue yourself by going to the store which you pay delivery to avoid is for you to take a day off work and use a holiday or lose pay so that they can re-deliver the correct item and collect the incorrect one. So in summary some of the transaction was ok and some wasn't all I can advise is check to ensure you are actually given the correct product as had I not noticed I would have used the incorrect material but also would have been £11 out of pocket.”

Posted 4 years ago

“Rubbish company cannot be relied on, booked delivery over a week in advance. Get 4 texts ssying 13:00 -18:00 well its now 18:00 and according to the tracker info it is still at least 1 hour away. Taken half day off, completely waste of time seeing as I would have been home 45 mins if I had stayed at work. You pay for delivery, you take time off and it don't arrive on time, would have been cheaper to hire van and collected from my local Wickes.”

Posted 4 years ago

“Delivery date changed from 7 days to 14 -21 days, didn't find out until i phoned to chase the order. Good thing is that cancelling the order was easy via their customer service email address”

Posted 5 years ago

“They didn't. Shop staff were helpful and polite, but we had to return a consignment of tiles, and the transport management were totally unhelpful and uncooperative. Probably will not use Wickes again, and certainly would not recommend friends to use them.”

Posted 5 years ago

“We had new bathroom in September took three weeks because of waiting for part when it was finally finished it was left in a tearable state I had to fight to get them to come and sort it out they finally did after lots of phone calls and going to the store a few times. I wrote a letter to customer services also emailed them to ask for compensation they totally ignored me .my first time going to wickes and defendantly my last”

Posted 5 years ago

“I went to the Derby branch recently to buy some Miniline guttering for a shed. However Wickes have now changed the products to MiniFlo and BEWARE the two are not compatible. Having bought all the bits I needed I started the job some days later. It was then that I discovered that all the parts were MiniFlo except for the guttering end stop, which was the old Miniline. I returned to Wickes (a 30 mile round trip from were I was doing the job) and found that they had both Miniline and Miniflo products mixed on the shelves. I pointed this out to the cashier who said that they keep the older stuff in case anyone still wants it. I pointed out that it was not obvious which is which and could easily be confused. They did not seem at all concerned and even charged me 29p extra for the replacement end stop!”

Posted 5 years ago

“Bought 2 trellis for my garden and they wanted to charge £30 delivery 1.5 miles.”

Posted 5 years ago

“With a choice of kitchen suppliers, some like B&Q and Homebase and Ikea offer you the cheaper option of self assembly cabinets as well as factory assembled. BUT in spite of their higher price, Wickes kitchens are all self assembly. Should have bought the Howdens ready assembled at the same price. Also note limited space behind back panel. In fairness the buying experience went well at the showroom with helpful planning and advice. Shame that not advised of self assembly policy.”

Posted 5 years ago

“£30 to have 7 small fence panels delivered to a pensioner less than a mile away personally I think is disgusting.”

Posted 5 years ago

“Very poor customer service Kitchen took 4 weeks to complete instead of 1 week due to their inability to design correctly and deliver the required parts”

Posted 5 years ago

“A recent visit to Crewe Wickes was appalling. The chap in the kitchen fitting dept was rude, uninterested and unhelpful. OK, it wasn't going to be a big order but that shouldn't make any difference. A shame, I've always liked Wickes.”

Posted 5 years ago

“Very poor service at till, bought lengths of plumbing pipe, assistant moved it all causing the pipe to fall through the gaps in the trolley, piping was all over the floor. No apology or offer of help to pick it all up. Left trying to pick it up, hold the trolley and input payment details. No please, thank you, eye contact, very offhand. Shop floor staff were fine and helpful but till service was awful.”

Posted 5 years ago

“Wickes state that “Our approved installers are experts at bringing dream kitchens to life and will take care of all the details. So all you need to do is sit back, relax and watch everything take shape”. Our experience (Wickes Southampton Extra) was the total opposite with an estimated two to three week installation taking three months to complete. This despite paying for their personal end to end service and having their ‘best fitters’. So much was wrong and I will never recommend either Wickes or their ‘approved installers’ Abercrombie Projects. The list is endless but be aware that we encountered: •Delivery delays and wrong or damaged items sent more than once. •Poor communication and friction between the planner and installers. •A change of key installer part way through leading to mistakes causing further delays when things had to be put right. •A huge snagging list and some shoddy work due to the fitters rushing when the project overran. •Forgery of a signature on the credit agreement by the installers which is inexcusable. An overall shambles, which despite a modicum of compensation leaves a very sour taste.”

Posted 5 years ago

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Wickes is rated 1.5 based on 1,582 reviews