Wickes Reviews

Name: Wickes
Address: Wickes Building Supplies, Rhosilli Road, Northampton
Rating: 1.51

1.5 Rating 1,730 Reviews

11 %

of reviewers recommend Wickes

About Wickes:

Wickes continues to be one of the major brands in the DIY and Home Improvement sector. We have a range of over 10,000 products (98% own brand), and are able to offer our customers everyday low prices by sourcing the best quality products at the lowest possible cost. Most of our products are available for next-day delivery, including big & bulky stuff. At Wickes you can discover a whole host of inspirational ideas for your Home and Garden, with some of our key products being doors, flooring, tiles, kitchens and gardens. Launched in 2006, the Wickes transactional website features product details covering the complete Wickes range. Our website is constantly being enhanced to help improve customer satisfaction, so why not be a part of that journey by helping customers find us.

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Phone:

0330 123 4123

Email:

enquiries@wickes.co.uk

Location:

Wickes Building Supplies, Rhosilli Road
Northampton
NN4 7JE

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Wickes 1 star review on 28th February 2025

Jennie

Wickes 5 star review on 23rd February 2025

Richard & Karen

Wickes 1 star review on 10th January 2025

Abraham Elfasi

208

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible service on delivery of our kitchen. The wrong kitchen was delivered and trying to get Wickes to take it back and deliver the right kitchen was very stressful and upsetting. Empty lorries arriving with the promise of the right kitchen, delivery lorries arriving at 6.30 in the morning and refusing to take the wrong kitchen away. then when we did finally receive the right kitchen some of the measurements were wrong despite Wickes coming out to do a survey. Damaged appliances delivered not once but twice. The granite worktop fitting cancelled twice and then the wrong size meaning our hob is not central, to be honest we'd given up by this point. And then to top it off an insulting compensation sum which we rejected. Will not use Wickes ever again and would not recommend.”

Helpful Report

Posted 3 years ago

“Paid for next day delivery. Of course it never arrived even after sitting in all day & proof of non delivery! 17 days later chasing every day still chasing the missing item that is stopping a kitchen being fitted ! Call centre online don’t bother it’s overseas & they have no clue / when u find a uk number they are going to sort it out & it’s lies! No one ever returns calls & when u ask for names of customer service we can’t give that for security purposes / no it’s because they just don’t bother sorting out the problem! Be responsible if you say u r going to solve the problem put your name to it !”

Helpful Report

Posted 3 years ago

“We placed our bathroom order July 21. Work commenced Jan 22 almost as arranged. Bathroom still incomplete and it’s nearly the end of April 22. There is an endless list stuff not delivered on time; rubbish not removed; workmen not turning up or turning up when we’ve told them we not at home; key going missing; things not fitted according to the plans, hardware not as discussed in the initial consultation Really really tired of it now and we are still cleaning our teeth in the bath and the boys are shaving over the bath as we have no washbasin yet. They refused to engage with my husband under conveniently mis interpreted data protection excuses. I could elaborate on all that stuff but life is too short. Just please avoid Wickes. We will never spend another penny there again! We have emailed the CEO but it seems Wickes don’t give a flying one all the way to the top So disappointed”

Helpful Report

Posted 3 years ago

“Please please please Avoid Avoid Avoid Please please please Avoid Avoid Avoid I am 40 years old and have never felt the need to write a review, be that good or bad. However, my recent experience of buying a kitchen through Wickes deserves a mention in the hope that I can steer any potential customers away from the inevitable. The inevitable being that of disappointment, dispare and total frustration. I spent £16k on our dream family kitchen in November with the goods then arranged to arrive on the 12th March. Plenty of time to get things organised you'd think. The delivery arrived with several key components missing which I was not advised about. I called immediately to request an update and was met with total incompetence and a lack of willingness to help. Many calls from myself then followed until a new delivery date was finally provided (22nd March -10 days on from the original delivery date). But no, after waiting well past the rearranged delivery time slot provided I again had to call for an update. To my horror I was told the parts were still out of stock and would not be with me until the 31st March. Again, the lack of sympathy and understanding was appalling. I requested to speak to a manager and received email confirmation that they would call me without fail the following day. No call happened so I chased day after day until 5 days later I finally got to speak with a manager. It was a relief to start with but then I was met with the news that only part of my missing order would be available on the 31st March and that the remainder would not be available until mid April. I took that opportunity to cancel the appliances now due in April and was able to source and have delivered the exact models in a matter of days (and considerably cheaper). A 9 day installation project is now on day 23 as I wait for the fitter to complete the job. What should have been an experience to remember in a positive way will be remembered for all the wrong reason. I feel so let down and dispondent by you Wickes. You took my money in a heart beat and then treated me with total disregard. I have had to call you 23 times for updates yet only received 1 phone call from yourselves. How can that possible be right when all the failings are with you? If you are reading this I ask that you seriously consider an alternative kitchen supplier. I'm usually a go with the flow kind of guy but I just couldn't sit back and say nothing. Read other reviews, sadly there appears to be a trend of experiences not too dissimilar to mine”

Helpful Report

Posted 3 years ago

“If I could give less than one star I would. From the moment our order of two bathrooms was placed we had issue after issue. Items delivered were incorrect or faulty. We had items delivered even when we advised we wouldn't be in - they were left outside unattended for a full weekend. We even had items that we returned, sent back to us! Calls and emails went unanswered and the whole experience has been painful. If this review just spares one person from ordering from Wickes it's been worth writing!”

Helpful Report

Posted 3 years ago

“AVOID! The bathroom plan designed by a Hove Wickes included a toilet and cabinet too large for floor plan. As they failed to email the plan for checking, the error was discovered after delivery. The consultant also included an unrequested extractor fan. He then transferred to another branch and did not respond to phone calls or emails. The Hove store manager finally acknowledged the error and grudgingly allowed us to return the items, “graciously” waiving the restocking fee. The £300 sink vanity included in the order is not compatible with ANY of the sink drains and U bends Wickes supply unless a chunk of the lower drawer is cut out. Neither the Hove store, nor Customer Services answer phone calls. We visited the Hove store today trying to resolve the vanity issues and were told that the consultants just click on items from a drop down menu, and clearly have no professional knowledge of technical specifications or fitting. We have spent hours trying to call the store and customer services and the design error has delayed the bathroom fitting by weeks. Utter shambles.”

Helpful Report

Posted 3 years ago

“Absolutely useless, non existent customer services. Delivered to the wrong house. Avoid the online service at all costs”

Helpful Report

Posted 3 years ago

“Kitchen designed and installed, when worktop company came out they said island was not suitable for the worktop we bought. So design fault by Wickes Customer service awful still waiting for phone call I have tried 3 times and gone into shop no help yet! this design fault will put about a month on our build depending on how they solve it and when next appointment is for worktop measurements that’s another month without any kitchen facilities! Awful!!!”

Helpful Report

Posted 3 years ago

“Really useless their won’t give you prices of unit upstairs First time the person didn’t know the prices Second time the person only respond expensive I guess she assumed that I was cheap. I had to nicely insist and fish for informations she gave me a catalogue and search at home for the prices and gave me her e-mail. The other employee came to me just to tell me to keep my kids together but never asked if I needed help. Really big waste of time I was ready to spend over a thousand may be more will spend else where. Look like they are making enough money to afford such a poor costumer services.”

Helpful Report

Posted 3 years ago

“Avoid this company like the plague, we were booked February and after two cancelled fittings we have cancelled job, no customer service from them and especially Dumfries store”

Helpful Report

Posted 3 years ago

“WARNING DO NOT USE WICKES I Had bathroom fitted May 2021, including a walk in shower. 15 weeks ago today I reported a problem with the shower tray The shower tray is cracked in more than one place and cannot be used I’m still waiting for it to be replaced Unless I ring customer services , which I do weekly, nothing progresses. I’m never contacted by customer services with an progress update . I asked to raise a formal complaint, but was advised I can’t complain until issues fixed, I said I was complaining because it wasn’t fixed. This is not acceptable wickes.”

Helpful Report

Posted 3 years ago

“Wicked Birkenhead. Ordered a kitchen in June with a 1st November start date. The day before the kitchen was delivered I get a call to say that the hob and dishwasher wouldn’t be delivered (I know right? Four months to get the order together and they still fail). Delivery truck arrives and there is also no oven. We did get a free upgrade on the dishwasher so we’ll done there. But we had to source the hob and claim back the difference from Wickes (that took a while). A two week fitting job took six in total but there are loads of snags, mostly with doors fouling or not straight. The extractor though is a bad of nails. It was fitted on the pi$$, a junction box in the cabinet is positioned in a place that means the air hose can’t be fitted but that doesn’t matter because the fitter has used the wrong diameter. Wickes are absolutely awful to deal with. I wish I’d gone with another company and would never recommend Wickes to anyone except Putin.”

Helpful Report

Posted 3 years ago

“*DO NOT USE FOR BATHROOM INSTALLATIONS* Truly awful experience with Wickes that we are still having issues with since purchasing a new bathroom from them LAST SUMMER (2021). They promise that all products, design and installation will be provided in-house, they will take care of everything: bathroom and louvre doors hung too? Fine, no problem! We have to sort any building work? Nope, they'll handle everything, it will be totally stress free! Too good to be true? Absolutely; oh BTW, we don't have the tiles or louvre doors in the design we worked on, you have to find some. Also, the day before delivery of the suite (TWO DAYS before works begin + FOUR MONTHS after payment) they don't not have our bathtub in stock. But it will be a month later… No stress? Well, guess we'd better find and pay for a matching bath from somewhere and get it delivered within a couple of days…then and have to sort out a refund for the phantom bath we apparently didn't buy yet paid for. No stress? Bullsh!t. Installers (KS Plumbing) were largely uninterested in what designer had promised: no Louvre or main door hanging at all and tried to talk us out of the herringbone pattern we agreed (and they were aware of, having the design several months before). They are so overworked (we waited four months for work to start) that a small setback, quickly rectified, means you miss your slot and are practically begging them to return to the job: our young family (two kids, 5 & 8) had only a working toilet and bathtub in the bombsight of a bathroom for 6 weeks. A sole worker (leaving them short at another job) was left to toil away, tiling unboarded walls with entirely expected results: the house is old and the walls clearly not straight so this shows the total lack of thought, planning and care involved here. Once our patience finally ran out, one last push lasting ONE DAY was made resulting in a very rushed finish (and a toilet so off level they should be professionally ashamed). Yes, I made the mistake of signing it off, but the whole process was so stress-filled and downright exhausting that we not just wanted, but needed it to be over…and as the installers reassured: there is a two year garuntee to fix anything. Of course, once this was done the Wickes (where customer services go to die) nor the installers are no longer really interested in us. Wickes simply toss off any responsibility onto the installers who leave messages to return to drift off into nothingness. When raising an official complaint in Dec '21 apparently this is now in the hands of an 'Installation Manager' that has literally meant…nothing. No contact has been made for the last THREE MONTHS. The utter indifference we've been shown throughout this nightmare has forced us to try to claim back the installation cost via Barclaycard under Sec75. This requires us to find builders to complete an independent report, obviously creating yet more stress and hassle. All of this and the feelings of being cheated and just…anger we're left with, on top of the difficult last couple of years of pandemic has genuinely had a negative impact on our mental health, so thank you Wicked, thank you KS Plumbing. Thank you for making me write this when I should be asleep instead. Well that was long wasn't it? I wish I didn't have so much to write but it is important that others don't make the same mistake as we did. Go ANYWHERE else for your installation, or learn to do it yourself because even that would be less hassle than dealing with these uncaring, indifferent, incompetent grifters.”

Helpful Report

Posted 3 years ago

“just blatant id i ots, 0 understanding of the services needed, delays, and ignorance, asking private customer data in chat? is it even legal? are they government representative? just a freaking re tards”

Helpful Report

Posted 3 years ago

“APPALLING - 1 star for turning up! I ordered and paid for my Wickes bathroom in April 2021, didn't get it installed till Dec 2021. I pointed out to the installer that the grouting on the tiles was not a finish that was acceptable (he obviously hasn't seen the Wickes video about how to grout tiles and use a grout shaper), I also pointed out that on the dark slate grey worktop where it had been cut and the edging applied, the join line was white and looked worn and shabby as though it had been there for years. By the end of the day the installer had reapplied the grout properly to the areas I had pointed out to him. However, when I went to the worktop the join line now looked dark grey, and when I rubbed my finger along it I was left with a grey mark on my finger. When asked what he'd done, the installer said he'd run a pencil along it! When I pointed out to him that this was not a long term solution, he said that it was because of the way the worktop looks when its cut. I complained to Wickes Customer Services and they would not come out to inspect the work so sent them photos and also a video of the underside of the worktop edge which looked as though it had been scraped, and I was concerned as to whether it would be affected by the moisture as next to the shower. Their response was that they could not get me another installer and that I should arrange for my own remedial fitter and they would cover the cost. In the meantime they sent me a 6' replacement worktop which has been cluttering up my dining room for a good 3 weeks. As I pointed out it is not my responsibility to remedy their installers bad work. It is their obligation to fix it It is now 30/03/2022 and I'm still waiting. Their after care customer service is appalling, they spout platitudes and are now not even responding to my emails, presumably on the basis that I will get fed up and stop complaining. Well they were wrong, I have only just begun.”

Helpful Report

Posted 3 years ago

“You better pray that nothing goes wrong after your kitchen has been installed, the aftercare is so awful, my kitchen sink literally fell through the worktop because the fitter forgot to put any support brackets whatsoever underneath! It was held up with a old cut off piece of wood, which after filling the sink up it fell through! To prevent the sink collapsing on the pipe work underneath and pulling the tap down i wedged a-bit of wood on the side so it wouldn't cause further damage, but wickes deems this as a attempted repair so they refused to even come out to inspect it!! Typical big company, soon as they have your money they are not interested. After spending in excess of £10,000 and preventing further damage from there poor workmanship I would expect some sort of guarantee but I guess not! Best thing to do if your sink falls through is let it damage your pipe work and tap and they might consider sending out someone to have a look! First and last time I will be using wickes, back to B&Q for me, there customer service is great compared to these.”

Helpful Report

Posted 3 years ago

“WOEFUL WICKES – Part 2 Dishonest, deceptive and devious – they move the goalposts! Whilst planning my kitchen with the Wickes Design Consultant I incorporated a cooker hood into the plan and opted for a branded Zanussi appliance. I was then faced with the option of searching online for the most competitive price or ordering via Wickes. The Design Consultant coaxed me into opting for the latter emphasising the advantage of a 2-year, no quibble, guarantee. She assured that should the appliance fail within the 2-years Wickes would replace it with a new one, no questions asked. The price quoted by Wickes was very competitive and I therefore decided to include the appliance in my order. Once installed, I read all the manufacturer’s documentation that came with the Zanussi appliance including the offer of an extended warranty period for a moderate fee. Confident that the two-year guarantee provided by Wickes would meet my needs I decided not to pursue Zanussi’s offer. The cooker hood lights stopped working after about 15 months, well within the 2-year guarantee period provided by Wickes. As this wasn’t a significant issue I delayed reporting it to Wickes Customer Services until a major problem with my Wickes installed bathroom occurred on 23/12/20*. The lady I spoke to over the telephone said “Sorry, Zanussi appliances are only covered by the Wickes guarantee for 12 months” and she recommended that I take up the matter with Zanussi. And I thought only politicians moved goalposts! *Watch this space.”

Helpful Report

Posted 3 years ago

“Totally not recommend had a visit from a bathroom designer for 2 bathroom in nov been in to store to ask in February to be told designer not done it yet. Will ring me, still waiting march 16 to hear from them. Total waste of my time when i could of had another company been and fitted by now. Put a complaint in with the headoffice told the manager of taunton branch would look into it and call me and yes nothing from them either. Look for someone who is prepared to follow the appointment through as they don't.”

Helpful Report

Posted 3 years ago

“WOEFUL WICKES. Untruthful, untrustworthy, unreliable. Unsatisfactory installation issues were reported by telephone to Wickes Customer Services on 23/12/20. Allowing for Covid restrictions the issues were raised again on 30/06/21 with my local Exeter store and an email was sent to the installations manager. No acknowledgement or reply was ever received. However, I did later receive a telephone call on 04/08/21 from the original fitter who promised to contact me again within a week once he had completed his current assignment. He failed to keep his promise and it was very difficult to contact him on his mobile. Once contacted he undertook to call out but again failed to keep his promise. When eventually contact was made again he said that he was unable to call out as he had to self-isolate. As before he promised to contact me again once he was all clear. Predictably promise was not kept and when I tried to contact him on his mobile he had blocked my number. My above difficulties were reported to the Exeter store and my contact advised me to resort to the official complaints procedure on the Wickes website. Having followed the above advice I submitted a formal complaint on 21/09/21 and although an auto reply was received by return promising a full response within 72 hours I have not heard from Wickes to date, 14/03/22. This is despite my numerous telephone call reminders and emails. As a last resort I decided to track down the above mendacious fitter and having done so I confronted him over his persistent lies and unsatisfactory workmanship. HE RESPONDED BY THREATENING ME WITH VIOLENCE! Just like a scenario from BBC’s Watchdog programme. And that, dear folks, is my experience with Wickes. Draw your own conclusions.”

Helpful Report

Posted 3 years ago

“Awful experience buying from Wickes! I brought 5 pine internal doors which arrived with torn packaging - damaged wood, split in places, poly-filled in areas, chipped, and marked with ink. Wickes advertise expensive high-quality goods and then expect customers to accept poor quality items, or rectify the damage yourself. I spent over an hour waiting on their customer care helpline and eventually gave up. I sent an email and arranged for one of the badly chipped doors to be replaced, a week later a new one arrived with poly-filled gapped holes on it. I despair, the stress has made me feel quite unwell. I'm going to seek compensation for the upset, time off work, and distress the company has caused me. I would never shop here ever again.”

Helpful Report

Posted 3 years ago

Wickes is rated 1.5 based on 1,730 reviews