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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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David
Verified Buyer
“Excellent service generally, slight hiccough with late change to return journey arrangements made by Wightlink, but that aside everything else went well and only slightly late departure on return crossing”
Helpful Report
Posted 7 years ago
Jan Masters
Verified Buyer
“Excellent service !- we booked a disabled passage and were very pleased with the prompt and efficient way this was dealt with. Everyone we spoke to on both crossings was polite and helpful . We did have our first crossing cancelled but we were placed on another ferry an hour later and the disabled facility was put in place with no bother whatsoever. Would have liked a little bit more notice that it had been changed but I think the technical issue meant they themselves didn’t have time to contact any earlier so nobody’s fault . Would thoroughly recommend Wightlink.”
Helpful Report
Posted 7 years ago
Naasir-ud-Dinn Rujully
Verified Buyer
“-Ship was clean. -staff are friendly and welcoming. -overall the journey was pleasant. -Clear instruction given by the ship captain in regards of health and safety.”
Helpful Report
Posted 7 years ago
Phil
Verified Buyer
“Never had any problems with service or staff. Always a pleasure”
Helpful Report
Posted 7 years ago
Veronica Cull
Verified Buyer
“very polite and helpful.”
Helpful Report
Posted 7 years ago
Tracy
Verified Buyer
“We found the procedure really easy went straight to the kiosk and the man asked us to go into lane all straight forward after that no headache.”
Helpful Report
Posted 7 years ago
Roger Carter
Verified Buyer
“Ferry was on time and very clean and tidy in public areas. Very clear instructions checking in and when boarding. Dropped a star as the crossing was very expensive.”
Helpful Report
Posted 7 years ago
Hannah
Verified Buyer
“Very good ferry service over to Isle of Wight,”
Helpful Report
Posted 7 years ago
Colin Cook
Verified Buyer
“You do what you say you will do in all departments.”
Helpful Report
Posted 7 years ago
Malcolm Marchant
Verified Buyer
“Fast efficient service , but expensive now”
Helpful Report
Posted 7 years ago
Andrew Shergold
Verified Buyer
“very good company to travel from Portsmouth or lymington to I.O.W. always on time good clean ships friendly staff at port and on ferries always travel with them”
Helpful Report
Posted 7 years ago
Marcus
Verified Buyer
“Brilliant all round, but a bit pricey given the short hop between Lymington and Yarmouth”
Helpful Report
Posted 7 years ago
John Williams
Verified Buyer
“Brilliant service very helpful staff easy online booking”
Helpful Report
Posted 7 years ago
Alice Collett
Verified Buyer
“Wightlink Ltd provide an acceptable service. It is much reduced and very expensive for the average potential customer. Hopefully, the next series of ships for the West Wight service will be more favourably designed for the users than the current ships.”
Helpful Report
Posted 7 years ago
Graham Hailes
Verified Buyer
“Excellent service that is easy to use, quick and every staff member I met was helpful.”
Helpful Report
Posted 7 years ago
Darren Loak
Verified Buyer
“I find that travelling with Wightlink is very efficient way of getting to the island. Very easy to book a ferry with their online ticket system. The ferries themselves offer a great range of amenities with clean toilets, well stocked shops and coffee bars. It is very easy to get to the terminal at Gunwharf and returning its just as easy to find my way home.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good directions at port.”
Helpful Report
Posted 7 years ago
Patrick
Verified Buyer
“Fine journey on 12th September - no problems”
Helpful Report
Posted 7 years ago
Gillian LUCAS
Verified Buyer
“As a disabled passenger I received excellent service. Everything went according to plan and the staff were friendly and helpful. Would use again without hesitation. Thank you Wightlink.”
Helpful Report
Posted 7 years ago
Lee Brooker
Verified Buyer
“A pleasure to sail with, nothing to much trouble.”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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