Wightlink LTD Reviews

Name: Wightlink LTD
Address: Gunwharf Road, Gunwharf Road, Portsmouth
Rating: 4.71

4.7 Rating 4,029 Reviews

94 %

of reviewers recommend Wightlink LTD

Company Reviews

Questions

Metrics

4.7

Based on 4,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Wightlink LTD 1 star review on 23rd August 2024

Anonymous

Wightlink LTD 5 star review on 11th October 2023

Joy Shaw

132

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We had good crossings on both Sat 25th March at 6am Portsmouth to Fishbourne and again Sat 1st April 9am Fishbourne to Portsmouth.”

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Posted 2 years ago

“Wightlink are very good Loading and unloading is excellent the team are on the ball every time we over the price is not very reasonable I paid for my crossing but when I came back early I had to pay an extra £28 when the boat was very empty I don't think it's fair”

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Posted 3 years ago

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Posted 3 years ago

“Good but expensive”

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Posted 5 years ago

Hi Ian Thanks for sharing your review. Don't forget to check out our Discounts and Offers webpage in future to see if there's a deal you can take advantage of.

Posted 5 years ago

“It all comes down to price! Crossing needs to be cheaper as I use red funnel on other trips! This is easier and faster but so expensive please reduce your prices!!”

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Posted 5 years ago

Thanks for taking the time to give us a rating! We recommend booking in advance and checking our offers page before you travel to get the best cost and different options for your ticket. Hope this helps! :)

Posted 5 years ago

“Everyone is always very polite and helpful at Lymington and Yarmouth and it's a really easy terminal to travel from. The only reason that it doesn't get a five is that there's no discount for frequent travel in a vehicle between the mainland and the island.”

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Posted 5 years ago

Hello Carol Thank you for leaving your review. Don't forget to check out our Discounts and offers webpage to see if there's a deal you can take advantage of. We look forward to welcoming you on board again soon.

Posted 5 years ago

“Good service over all. Less impressed with policy insisting that disabled people have to telephone two days before to ensure access to lift and be allowed to travel.”

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Posted 5 years ago

Hi Sara-Jane Thank you very much for taking the time to rate and review our service. We advise customers booking assistance on the ferry to let us know 48 hours in advance so we can make sure that the request can be met and help customers to rearrange their booking if there's a problem (such as if all the lift access spaces are already full). You can also now book lift access and other help through our passenger assistance page online if that's easier than calling. Don't forget that if you have a Blue Badge you can also get a discount on the cost of your ticket, just check our website for details. Thanks again for travelling with us and happy new year!

Posted 5 years ago

“Easy booking service, good clean facilities on the ferry. I would make more trips if the cost was cheaper.”

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Posted 5 years ago

Hello Brian Thank you very much for your rating and encouraging others to try a visit to the Island with us. I always recommend customers book in advance and try less busy sailings to access the lowest possible fares. You may also find some inspiration on our offers page. Thanks again and we look forward to seeing you again soon!

Posted 5 years ago

“The overall service is excellent in terms of loading cars on and off the ferry. The main complaint was about the slowness of service at the cafe. We eventually got our coffees just minutes before disembarkation. We enjoy the ferry experience and buying refreshments, but will be reluctant to do so in future.”

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Posted 5 years ago

I'm very sorry our café service was slow when you visited recently, but thank you nonetheless for your rating and feedback. I will share this with our retail team so we can work to improve for next time!

Posted 5 years ago

“Generally very good although very expensive unless you choose to travel at stupid o-clock. Coffee and snacks are ridiculously expensive. Staff generally helpful and polite. Complimentary cup of coffee would be very nice. We would use Wightlink more often if it wasn’t so expensive”

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Posted 5 years ago

Hi Sandy Thank you very much for taking the time to rate our service. If you haven't already I would recommend joining our mailing list to make sure you get our latest offers and access the lowest fares. Generally booking in advance can also help save on the cost of your sailing. Many thanks again and please don't hesitate to contact us if you have any questions about our services or the offers available: feedback@wightlink.co.uk

Posted 5 years ago

“On the whole a good service, but older ferries on the Lymington run and quite expensive”

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Posted 5 years ago

Hi Jedoka Thanks for sharing your review. Don't forget to check out our Discounts and offers webpage to see if there's a deal you can take advantage of. It could also be worth signing up to receive our emailed newsletter to be kept informed of our latest news, events and any promotions we may run. Thanks again. I do hope it won't be long before you'll travel with us again.

Posted 5 years ago

Hi Jedoka Just a quick note to thank you for writing your review and for travelling with us. I do hope you'll get a chance to visit again soon.

Posted 5 years ago

“Amazing company and the only means for us to keep in touch with my son, but I do sometimes worry why the prices are so variable, I know events on the island make for a lot more travellers but why hype the prices because of it ??? It has cost a fortune over the years but we do it ???”

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Posted 5 years ago

Hi Lynda I'm so pleased you like our company so much. With regards to our fares, these will generally increase in line with demand for that crossing. This means you might find lower fares by being more flexible with routes, dates or times - especially on those sailings that fewer customers have booked. There are also other ways customers can save on their fares. It could be worth checking our Discounts and Offers webpage before booking to see if there are any deals that can be taken advantage of (one of the most popular offers is to Boost the value of Tesco Clubcard vouchers by x 3 their value to use with us). Simply hover over the ‘Ferry information’ menu on the top of our website. It sounds like this won't apply in your particular case but for customers staying overnight or longer, it may also be worth checking with their hotel or accommodation provider to see if they offer reduced ferry deals – some may even include ferry travel as part of their packages. I'm not sure from your message if it is you or your son that lives on the Island. Whichever way around, it could be worth looking out for the booklets of discount codes we send to all addresses on the Isle of Wight from time to time. Finally, customers signed up to receive our newsletters by email are kept informed of various news, events and special offers we may run from time to time (to sign-up please visit our website). Thank you for travelling with us. I hope the above explains the background to our fares and offers some information on how to secure the best possible price when next booking with Wightlink. We look forward to welcoming you back on board again soon.

Posted 5 years ago

“Good service but avoid during holiday times as the price doubles from the normal price.”

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Posted 5 years ago

Hi Matt Thank you for sharing your review. I'm glad you find our service to be good. As you mention, our fares will increase in line with demand. This means that booking earlier, or being more flexible with dates, routes and times - may mean you can pay a lower fare. This is especially true on those sailings fewer customers are booking onto. Thanks for travelling with us. I do hope it won't be long before you'll visit us again.

Posted 5 years ago

“Good service but just far too expensive”

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Posted 5 years ago

Hi Diana, Thanks for leaving your review. Generally speaking, the earlier customers book the lower the fare will be, especially on those sailings that fewer customers are booking onto. It can also be worth checking out our Discounts and offers webpage in case there's a deal you can take advantage of (Boosting Tesco Clubcard vouchers by 3 x times their value to use with us is a popular offer). For travellers staying one night or more on the Isle of Wight, it's worth checking with the hotel or accommodation provider in case they offer reduced ferry fares - some will even include free ferry travel as part of a package. Finally, it can be worth signing up to receive our emailed newsletter to be kept informed of the latest news, events and promotions we're running. Thanks again for travelling with us. I hope some of the suggestions above are useful to you at some point in the future.

Posted 5 years ago

“Great service just wish the vehicle ferry prices especially in peak season were a lot cheaper!”

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Posted 5 years ago

I am sorry you are finding the cost high. I would always recommend booking in advance and avoiding busy times to get our lowest fares. If you book accommodation on the Island make sure to check if they have an inclusive ferry rate as we work with many companies on the Island to keep the cost of visiting down. Hope this helps for next time and thank you for travelling with us!

Posted 5 years ago

“HAVE TRAVELLED TO THE ISLAND OVER MANY YEARS TO VISIT FAMILY. WE HAVE ON THE WHOLE FOUND FERRY SERVICES FINE. PORT AND FERRY CREW ARE ALWAYS VERY HELPFUL,”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Limited on meals compare to other crossing, but all staff operate perfectly.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“Ferry comfortable and comfort seating. Staff friendly and polite.”

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Posted 5 years ago

Many thanks from the team at Wightlink! :)

Posted 5 years ago

“should be very good except for the work being done at yarmouth which delays you a bit”

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Posted 5 years ago

“Its a fairly expensive crossing and one wonders why. It served its purpose of getting us to the Island”

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Posted 5 years ago

Wightlink LTD is rated 4.7 based on 4,029 reviews