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Wightlink LTD Reviews

4.7 Rating 4,029 Reviews
94 %
of reviewers recommend Wightlink LTD
Company Reviews Questions Metrics
4.7
Based on 4,029 reviews
Shipping & Delivery
Delivery Methods
Own Driver
Average Delivery Time
Next Day
On-time Delivery
98%
Accurate And Undamaged Orders
100%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Returns & Refunds
Returns Process
Easy
Read Wightlink LTD Reviews
Visit Website

Phone:

0333 999 7333

Email:

feedback@wightlink.co.uk

Location:

Gunwharf Road,
Gunwharf Road
Portsmouth
PO1 2LA

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Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Roger Carter
Verified Buyer
“Ferry was on time and very clean and tidy in public areas. Very clear instructions checking in and when boarding. Dropped a star as the crossing was very expensive.”
Helpful Report
Posted 6 years ago
Hannah
Verified Buyer
“Very good ferry service over to Isle of Wight,”
Helpful Report
Posted 6 years ago
Colin Cook
Verified Buyer
“You do what you say you will do in all departments.”
Helpful Report
Posted 6 years ago
Alice Collett
Verified Buyer
“Wightlink Ltd provide an acceptable service. It is much reduced and very expensive for the average potential customer. Hopefully, the next series of ships for the West Wight service will be more favourably designed for the users than the current ships.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Good directions at port.”
Helpful Report
Posted 6 years ago
Paul Reseigh
Verified Buyer
“Facilities at Fishbourne poor , no Hot drinks available ! Only a machine , which was out of service ! Ferry st Faith had a bad vibration through the vessel not making for a comfortable journey , hence 4 stars not 5”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“would have been 5 star but it's just so expensive”
Helpful Report
Posted 6 years ago
Kay Ball
Verified Buyer
“Generally very good service between the Island and the Mainland. The cost is rather prohibitive unfortunately but if you have time to search around different deals..... book early.... use more unsociable sailings you can often make it bearable :-) Majority of staff no matter what their role, are really friendly and helpful, no matter what your query might be. Like life, there will be the occasional awkward one but the rest more than make up for it :-)”
Helpful Report
Posted 6 years ago
Sabre
Verified Buyer
“A good service except that there is no return crossing from Fishbourne to Portsmouth between 20.45 and 23.00. Would like to see a crossing at 22.00”
Helpful Report
Posted 6 years ago
Place Over Fence By
Verified Buyer
“Only issue is lack of parking at Ferry Terminal, when travelling a long way very difficult to arrive just 30 minutes before travel. That aside, all staff very polite and knowledgeable. ferry clean, clear announcements from the captain. Will use again.”
Helpful Report
Posted 6 years ago
Richard
Verified Buyer
“Good Journey, shame we could not be fitted onto the earlier ferry”
Helpful Report
Posted 6 years ago
David Hunterman
Verified Buyer
“Very good and easy access, only one concern,I was waiting in wrong lane on return ,nobody picked up on this ,I was lucky to get on my booked ferry,,,”
Helpful Report
Posted 7 years ago
Charles Crampton
Verified Buyer
“Nice easy and simple trips. Return board cancelled but wasn’t the end of the world waiting extra 30mins”
Helpful Report
Posted 7 years ago
Vanda Castle
Verified Buyer
“Great staff. Easy boarding and good timetable. Ferries need to be updated for the price you pay!”
Helpful Report
Posted 7 years ago
RICHARD
Verified Buyer
“A quick efficient and friendly service”
Helpful Report
Posted 7 years ago
Melvyn Gray
Verified Buyer
“booked for 10.00am sailed on 10.30 am”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“Good service. Friendly staff . Flexible in allowing on if space is available. Very busy bank holiday with issues at Yarmouth but managed well with the additional volume.”
Helpful Report
Posted 7 years ago
Anonymous
Verified Buyer
“I found changing the vehicle reg on your website not very straight forward, as I had to go through the whole booking to arrive at the page of the vehicle details. At the beginning it wasn’t clear & assumed a link would be provided to change this detail only.”
Helpful Report
Posted 7 years ago
Hayley
Verified Buyer
“Friendly efficient hard working staff.”
Helpful Report
Posted 7 years ago
Colin Sands
Verified Buyer
“Very good service and great staff just to expensive”
Helpful Report
Posted 7 years ago
Wightlink LTD is rated 4.7 based on 4,029 reviews
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