“Customer service are by bots only, there is not way to get in contact with anyone for help. Orders were never seen or heard of and refunds are not available.”
“I ordered my items on 14 March and was told my package would arrive on 7 April. I received an email on 6 April saying my order will arrive the next day but nothing came. After waiting for a few days I contacted them and they said it would arrive in 72 hours. When it didn’t arrive I contacted them again and they said it would arrive in 72 hours, which again, was another lie. I contacted FedX and they couldn’t find my package because the shipping information hadn’t been updated since 27 March. Now their processing time has increased to 20 days before they can ship an order so I definitely don’t recommend them because it’ll probably take 2 months before your items arrive. The fact that you can’t call is frustrating.”
“I placed an order over a week ago and the order has still not been processed or shipped out but they still took my money. I’m in the process of trying to cancel my order but the only way to get in touch with customer service is through text and they’re only available during certain hours. Horrible. Do not buy from them.”
“5 weeks later, my order arrived missing the purple crop top.
I still have not received a refund from a return I sent 3 weeks ago.
You cannot contact customer service any other way except text.
The clothing is subpar for the trouble of ordering, waiting well over a month for arrival, missing items that you weren’t even told about (but charged for, credit card transactions attached)
Absolutely insane, totally unprofessional. They have plenty of time to play nice with their influencers on Instagram, but they lost a potential lifetime customer in me. And I have money to spend.”
“I have yet to receive my order. FedEx is saying it’s undeliverable because there was nothing in the package. It looks like they have done this to other customers as well.”
“My power seem less in black are totally see through so disappointed after waiting 3 weeks to receive them not going to bother to send them back due to shipping costs all I want is a refund”
“Purchased items weeks ago and no response from company as to where my items are. Only way to contact customer service is by text and it takes them 5 days to respond. Time difference has the text coming in while sleeping.”
“I've purchased from them twice now and both times the clothes have arrived clearly worn. Second time was a purchase using a refund from my first and the leggings cane covered in pet hair. Disgusted! The first pair had a stained crotch”
“Horrible shipping times, had to chase them for an answer on my order. If you are from the USA just do not buy... I made the mistake and now it’s been a whole
Month still haven’t received it. I was visiting a friend and now I’m going back home so whenever my friend receives it she will have to ship it to me as well. Never buying from them again.”
“3 weeks later never received parcel!
I placed my order on the 5th of March, it’s over 3 weeks now and my order still hasn’t been shipped. It said my shipping would take 3- 5 days. Each time I contact them I’m told it’ll be shipped in 4 days which it never is.”
“I placed an order for x2 protein powders recently. Paid for next day shipment, but waited nearly 2 weeks only to discover half my order has been delivered. Yet all of my emails confirm two items being delivered which is clearly not the case. Never had any issues like this before being a continuous customer. Needless to say I will NEVER be ordering from here again, having paid for 2 products only to receive one, with no other information about my the other half of my order. Very disappointed.”
“Placed an order on March 11. Today is March 26 and I have still not even received a shipping confirmation. Their customer service is awful. No guarantee when my product will ship. No offer for a cancellation or refund. Super disappointed because their clothes are legit but the customer service, extreme delays, lies about delays (3 days delay listed on website, which is a huge difference from the now 14 days I’ve been waiting). There’s no honesty or transparency or interest in making things right. Super upset that they’ve lost a customer that probably would’ve bought clothes from them for forever”
“HORRIBLE customer service.
it says it will get delivered within a week but it has been 15 days and i am still waiting for my package to be delivered. Moreover there isn't any direct contact email/number to reach out to them regarding these issues. We gotta speak to the chatbot first and then wait for another 3 days for them to get in touch. Never gonna buy again from here, very disappointed.”
“Shocking company. Had to pay to return my item and then they tell me they have to double that cost and a notification should have come up on my screen and told me!!! Absolutely ridiculous. Paying double when I would have been better off selling them on eBay.
Useless company, can’t believe they are still running to be honest; should have looked at reviews. DONT BUY”
“I am highly disappointed with the products and service I received.
I first placed an order January 20, 2021 and reached out on February 3, 2021 only to find out that my order needed to be cancelled and refunded due to certain items being sold out. I only found out about this because I saw the order was still under the “processing” status for 2 weeks.
I decided to place another order and give the products another shot.
After placing my order, I got a call on February 26, 2021 from FedEx in regards to the delivery of this order. They told me I needed to pay duties and taxes of $67.82 CAD for my WB order. I was very surprised and unhappy to hear of this additional charge as there was nowhere specified on the website or on my invoice of my package being subject to these charges. I found this quite misleading and deceiving.
I received the items 4 days late (I understand that this may be due to COVID) and opened the products and was again highly disappointed.
The quality of the leggings were not what I expected. The logo/label is coming off the pants. And there is a loose thread that will unravel the product if I tug on it.
The vanilla vegan protein does not taste good. It is gritty in texture and does not taste like vanilla at all.
I can't even write a review on their website as the functions will not work.
I would really like to return these products as they do not meet the standards of the reviews of what was promised. However, I am reluctant to return these as the website says I would be responsible for the shipping fees which probably amount to the refund I would receive anyway.
I DO NOT RECOMMEND THIS COMPANY AND THEIR PRODUCTS.”
“Spent $95 on two pairs of leggings, took them a month to get to Canada and I had to pay $38 in duties even though they were in the states for only a week. This company is a scam do not buy from them!”
“I placed an order for for leggings and a top in the beginning of February; the order still has not shipped out. You can only contact their customer service through text messages and the agents don’t respond with a projected date of shipment. The company is very active on social media trying to get new business but can’t ship out the orders they have or respond to customer inquiries.
I want to cancel my order but there isn’t a way to do so.”
“A good product can never make up for HORRIBLE service. I agree the positive reviews are fake. Women’s Best should be called Women’s Worst. Two weeks in I Asked for a cancellation on my order. I was told I can not cancel. They have to ship, I have to receive and return. Then I read they deduct return fees. Three weeks in and they send me a tracking number from FedEx to say my package shipped. I contact FedEx and they have no package. What they did to trick me was create a shipping label. W A R N I N G!!!!!!!!!!!!!!!!!!!!! Think twice. How is it soooo many have problems and 1-2 people have great reviews?????”
“THE GOOD REVIEWS WERE OBVIOUSLY MADE BY WOMEN'S BEST WITH FAKE ACCOUNTS! PLEASE DO NOT BELIEVE THEM! I WISH I WOULD'VE KNOW, I TRULY FEEL SCAMMED. THE ORDER TIME IS EXTREMELY DELAYED, YOU CAN ONLY CONSULT VIA AN APP ( THEY DO NOT RESPOND FOR 72 HOURS), AND I HAVE YET TO RECEIVE A TRACKING NUMBER! I ORDERED MY PRODUCTS ON 1/26. I AM GOING TO ASK FOR A REFUND VIA APP. PLEASE... PLEASE.... PLEASE.... STAY AWAY FROM THIS COMPANY! HONESTLY, THEY MAKE THE PEOPLE PROMOTING THEM LOOK LIKE SCAM ARTIST! AT THIS POINT, I REALLY DON'T BELIEVE I'M GOING TO RECEIVE THE products. I spent over $200.00. They truly lost someone that would've been a loyal customer. THEIR LOSS! THERE ARE OTHER COMPANIES OUT HERE THAT WILL NOT BEHAVE THIS WAY. I'M SURE THIS COMPANY WON'T BE AROUND 10 YEARS FROM NOW. So enjoy your success now women's best, it won't last. Based on your behavior, your going to be one of those " remember when companies". Or you'll be bought out and they'll clean house.”
