“Will never buy again from Women’s Best. The only good thing they have is the whey protein. The leggings are bad quality, after stretching I noticed that the seams of the jeans were opening. The longest time of delivery and the worst customer service! I’m so disappointed after being loyal to this brand for years.”
“Avoid this company. My daughter ordered and paid for 3 sets of leggings on 4th January - it’s now 9th February and they haven’t arrived.
Despite numerous statements from the company saying that the goods have been dispatched it’s obvious that they haven’t been sent - at no stage have they registered on the tracker.”
“WORST CUSTOMER SERVICE! I wanted to return my items, after realising they don’t have an email and you can only correspondence through wats app I wrote to them, which I find utterly ridiculous that a huge company doesn’t have an email address!! After much back and forth trying to get help with my return my return label expired and they couldn’t issue a new one, the resolve was I had to pay to return myself through Australia post and I would be reimbursed, I spent $42 on the return and was refunded for the tights only now I can’t get ahold of customer support. I get a generic message and now a message saying they can’t rely since it’s been 24hrs.
I was so excited for this order but have been left hugely disappointed I’ll never order from them again.”
“I ordered vanilla vegan protein powder.Not only did it take 8 days to get. It is absolutely disgusting. Guess ill take a $45 & ($8 shipping fee) loss. Customer service is useless. I wouldn’t order anything again from there. Buyers Beware. Read return policy.”
“I ordered the vanilla vegan protein. Not only did i have to wait 10 days to get it.(& pay $8 shipping)It is the most disgusting protein powder i ever tasted.& customer service is useless. Guess ill take my loss of $53 & throw it in the trash!! Buyers beware!!”
“Right now I’m upset because I placed my order over a week ago & my order status is stillllll “your order is being processed”.. it’s making me have second thoughts! I will leave another review once I finalllly receive my order!”
“I had been shopping from Women's Best for years, but in my recent purchase the recipe has changed (without notice), and it's made me incredibly sick in the stomach. I tried and tested to make sure it was the product and not something else, and yes it is the "shape body shake" that is causing severe vomiting and diarrhoea.
I contacted customer service and they keep saying "there's nothing wrong with the product" with an unprofessional amount of emojis, while never directly acknowledging the recipe change and WHY it is causing illness; they only seem to want to say that the batch itself isn't out of date. After years of being a loyal customer, it's atrocious how they aren't taking such a major issue seriously. They have since deleted my Women's Best account I assume to delete my history of being a loyal customer...?”
“I received an order for multiple products on Dec. 14. The BCAA powder arrived with the lid loose, no seal, and about half full. I had ordered many times before and the products were fine. I emailed the following message to them on Dec. 15, and at least 8 times since then. THEY HAVE NOT ANSWERED MY EMAILS AND HAVE DONE NOTHING TO FIX/REPLACE THE DAMAGED PRODUCT. Their customer service is rubbish. They do not reply to emails and have no phone number. They only allow contact now with an "app". I DO NOT have a cell phone or any apps, so cannot contact them that way. (By the way, they contacted me fast enough BY EMAIL when I PLACED an order!)
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DEC. 15
I received this order yesterday. I just wanted to let you know that the seal on the PINEAPPLE BCAA POWDER was broken, and the container is just over HALF FULL. Also, I don't know if there was supposed to be some foil or paper cover under the lid, but there was nothing.
I order a lot of your supplements and this is the first time I have had this issue, but I waited a long time for delivery this time and spent the money, and now one item is not sealed. I cannot return because your shipping is more than the cost of the item, and also this is NOT MY FAULT. I was hoping you would replace the item."
I have now been trying for 2 weeks to contact them, re-emailing the above, to no avail. I had placed numerous orders in the past but I WILL NEVER ORDER FROM THESE PEOPLE AGAIN. I just found an all natural, Pina Colada flavor BCAA powder from someone else, and am very happy. It's a MUCH better product and great customer service. Dealing with WB has been a nightmare, and caused me loss of money. I highly recommend that you shop somewhere else!”
“Worst experience ever. I purchased 140$ CAD of products and I had to pay extra 65$ CAD for the custom duties which I didn't know until FedEx came to deliver my package. If I knew there were custom fees, I would never have ordered from them. Plus, the customer services is awful, they take so much time to answer back. I will never buy from them ever again”
“terrible nasty customer care, its more like a customer nightmare.
they lie and deceive customers about the dispatching time. Extremly unprofessional workers at women's best. god know where they pick them up from.
Not talk about the poor managment and leadership they.
a very disgusting useless lying company. ordered 32 weeks ago and to this date these useless peope still havent dispatched”
“Their customer service is a joke. Firstly you can only contact them by whatsapp. I waited 2 days for an actual person to contact me and not only a bot. Then she writes 1 message thinking she helped me (Which she DIDNT) and then she just left the chat without even seeing my answer to her 1 message. So now i can start all over. This is seriously a joke.”
“never received an order of over 200$ and had to pay extra 60$ taxes on it - Then they sent another order to my door that wasn't mine I returned it back and received another 40$ taxes , contacted customer service to complain and they said there was nothing they could do about it so although their clothes are very nice they steal people's money and would never recommend it”
“The light grey leggings are definitely not squat proof and the sports bras are very poor quality. They don't offer any support and the cups are showing. Returns als cost an extra 5 dollar, so definitely not satisfied with this brand.”
“Ordered 2 bundles from them and order as marked as delivered, but I still haven't received after a week. I contacted customer service which takes at LEAST 8 hours to respond to each chat message which is a hassle to get anything done. They are making me work with DHL to find the package and unwilling to step in and help in any way. Horrible customer service and now I am out $200 and NO PRODUCT! Don't purchase from them.”
“I found this website and I absolutely loved the leggings. I have purchased more and there has been shipment issues. I was given a gift card number since the shipment never arrived. Now for the second shipment there’s a payment issue?! Like how?! It doesn’t make sense. I’m really upset and it’s not like I spent just 50 dollars.”
“I ordered my products 6 weeks ago and now apparently it’s been lost??? I’ve requested a refund and reshipment of my products for free but no...they can’t do that apparently?
Worse customer service, long shipment times, not willing to refund my money....LOST CUSTOMER”