The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The service was excellent. I had to exchange an item and add another. This was carried out promptly by a very friendly telephone communication; Gemma was particularly helpful, efficient and friendly. However, the description of items on the website would benefit from being more detailed and adviser-friendly.”

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Posted 8 years ago

“Kept me informed, even advised of the delivery man's name.”

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Posted 8 years ago

“This is the fifth time I've ordered bedding items for my family and myself and as usual the quality is faultless. The Wool Room have recommended to my friends family. Thank yoi”

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Posted 8 years ago

“as this was my first order it was good to be able a set of pillowcases, duvet & protector.”

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Posted 8 years ago

“Organic warm cosy soft natural woolen duvet pure happiness”

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Posted 8 years ago

“So far less than a week my husband is not as sweaty a he usually is on our tempur mattress”

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Posted 8 years ago

“Service was excellent with the mattress topper arriving the day after it was ordered. However, once I had taken it out of the bag, I decided it would not give enough softness on top of a very firm mattress and so returned it. I had read all the favourable reviews but did not want to risk using it and then not being able to return it. I'm very disappointed as I find memory foam mattress toppers too warm.”

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Posted 8 years ago

“Goods delivered fairly quickly and well packaged.”

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Posted 8 years ago

“Happy with the. Ordering service and initial impressions of the products. However only issue was the box they were packed in was so large I could not move it on my own. The on line tracking of delivery was good and enabled me to give instructions for where to leave the parcel as I could not be at home when it was delivered. When I arrived home it had been thrown over the garden gate (which was not locked) and the box was damaged.”

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Posted 8 years ago

“I really like the deluxe pillow, being able to adjust the volume of filling to get just the right thickness for me.. and it feels lovely too.”

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Posted 8 years ago

“Loved the quilt, light and warm, really seems to help regulate my body temperature. Mattress cover really comfortable and again cool. Pillow is taking a little longer to get use to, but am definitely not getting so hot at night and am looking forward to seeing if helps with sinus/ allergy problems. Overall would definitely recommend.”

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Posted 8 years ago

“I ordered 2 deluxe medium wool duvets 8-12 tog for both my children's beds and a classic wool pillow each. The duvets at first I thought were so thin for 8-12 tog, I was thinking they would be squishy and snuggy like a goose down, however I think the duvets are very insulating and you need to get your head around the fact that just because they are thin doesn't mean they are not warm. My sons bedroom gets very cold, so wanted an all round duvet and I think this will be fine. The pillows unfortunately were just a bit big (thickness), and quite dense, they had no give in them my little ones necks got very uncomfortable. (3&5yrs) My husband and I have given them one of our pillows and we use the wool ones to just dress our bed as extra pillows. Very good service.”

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Posted 8 years ago

Thank you so much for your feedback, you dont say which pillows you purchased, but our Deluxe pillows can be adjusted by taking out some of the wool filling, which may be better for your little ones. We also stock a Cot/Travel pillow which is smaller in size and not as filled, so this may be a better option in the short term. We appreciate your review though and hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“We bought a king size all season duvet. I think the price is competitive with the advantage of a warm natural fibre duvet. Free postage is a big advantage to us usually-disadvantaged northern Scots. I've bought 2 of these previously (single size) for my children. Its the only 4 season duvet I could find when I searched We need the flexibility up north to have both thicknesses of duvets or one of them individually. The only negative point is that the poppers holding the two duvets together need to be stronger.”

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Posted 8 years ago

Lovely to hear that you are happy with your All Seasons duvet, its great to have that flexibility during the year to adapt the levels of warmth that you will need....especially in cooler climes!! We will pass on your feedback on the poppers, thank you for leaving your review. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Lovely products (alpaca mattress topper and king size pillow) and beautifully packaged ... however have still to experience the temperature regulation properties stated hence not 5*”

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Posted 8 years ago

Thank you for leaving your comments Louise, we are glad you are happy with your new bedding,and we are confident that as time progresses and the seasons change you will feel the benefit of the regulating properties that wool gives. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Duvet more or less stays in place during the night, no complaints. Pillow is soft and comfortable.”

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Posted 8 years ago

We appreciate your review, thank you for your comments. Best wishes The Wool Room

Posted 8 years ago

“Purchased both the mattress topper & mattress protector after reading the advice on 'the wool rooms' website & have to say what a difference it's made. My rather firm & uncomfortable mattress is now much softer to sleep on. I would have given 5 stars but taken a point off as both items had faulty stitching. However, i have to say customer service were fantastic & delivered a new set two days later. One slight concern i'd like to raise, is that the delivery man asked a total stranger if she could sign & deliver them.............. Seems he couldn't be bothered to get out of his van & deliver them himself, fortunately she was an honest lady & brought them to my door.”

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Posted 8 years ago

“Your wool bedding has literally transformed life. No longer do I woke up cold and clammy. Now always warm and snug! Wedding gifts and now baby cot sets to all my large extended family sorted! Would be 5* but your delivery system not v accurate! Th m you Wool Room. Good job!”

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Posted 8 years ago

Great to hear that you are happy with your new bedding Clare, they would certainly be a lovely gift to give, practical and beneficial!, we are sorry for the problems you have encountered with our deliveries but we certainley hope to see you again very soon. Best wishes The Wool Room

Posted 8 years ago

“The bedding was for my Grandson. He seems to be well pleased with it. I am considering purchasing the mattress topper for myself at a later date. I have a pillow already and am well pleased with that. The service was good and bedding arrived promptly and well packed.”

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Posted 8 years ago

Thank you so much for leaving your review, we are so pleased that your Grandson is happy with his new bedding and that you are considering a new topper. We appreciate your feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“product very good”

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Posted 8 years ago

Lovely to get your feedback Raymond, thank you. The Wool Room

Posted 8 years ago

“The quit I ordered is a great product. i really like it. The delivery of it was a problem though. The delivery company said I was not at home when they tried to deliver it. The reason I was not at home was they tried to deliver to the wrong address! I eventually got the quilt two days later. I suggest the delivery company ask their drivers to check the address they are at before saying the customer is not at home.”

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Posted 8 years ago

I apologise for the issues you had with the courier company we use , we will pass on your feedback to them. I am glad though that you were pleased with your duvet when it did arrive with you. Many apologies again Jackie, The Wool Room

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews