Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“My wool mattress topper is excellent for keeping me cool. As a lady "of a certain age" I was suffering with hot flushes and horrendous night sweats. Unfortunately my relatively new Tempur mattress was making things far more difficult than they needed to be. The wool topper has made things so much more comfortable without having to ditch the expensive mattress. The only downside is that the straps used to keep the topper in place are stitched much too close to the corner so they slip off. I have had to stitch new straps on to keep the topper where it needs to be.”

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Posted 8 years ago

As one "lady of a certain age" to another we can both certainly vouch for the benefits of wool bedding, we are so glad you are happy with your bedding Gill (despite the little adjustment you had to make) and we hope to see you again soon. Best wishes Jackie, The wool Room.

Posted 8 years ago

“Our wool topper is much more comfortable than our previous memory foam one.”

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Posted 8 years ago

Good Afternoon Julia, Thank you for purchasing from The Wool Room. We are so pleased to hear that you are enjoying it's benefits. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Not as cool to sleep on as hoped, but very comfortable nonetheless.”

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Posted 8 years ago

We appreciate you taking the time to leave your comment Valerie, thank you. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Nice quality topper not as deep as i'd hoped but it does add a softness to are firm mattress.”

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Posted 8 years ago

Thank you for taking the time to leave your review Steven, we appreciate it and we are glad you are happy with your purchase. Best wishes Jackie, The WoolRoom

Posted 8 years ago

“I really like the product but didn't realise the topper would not be thick enough to cushion me from my very hard magnetic mattress and will now have to buy something else for my bed. As I can't return it I will have to find a deserving home for it. An expensive mistake but not the fault of the product.”

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Posted 8 years ago

Sorry to hear that the topper was not quite thick enough to combat the effects of your existing mattress Ruth, I hope that the eventual recipient of the topper will enjoy the benefits of the extra comfort. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“I have made numerous purchases from the Wool Room, including wool pillows, Merino Fleece mattress enhancer and the latest purchase a Deluxe Wool Topper. All their products are excellent quality and delivered very quickly. I would say perhaps worth purchasing a slightly larger topper than your mattress size if you can. I purchased the exact same size in the Merino Fleece enhancer and rather than stretch I found it bunches slightly and pulls in on the sides. Whereas I purchased the next width up for the Deluxe Wool Topper and it is much better and stays in place, appears like the photographs and goes slightly over the edge of the mattress.”

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Posted 8 years ago

Thank you for your feedback Jane, we appreciate your comments and we are so pleased you are a happy with your purchases from The Wool Room. Best wishes Jackie

Posted 8 years ago

“Good product and service. However instructions to deliver to a different address were ignored and delivery to my house didn't work either as the driver went to the wrong house. Care needs to be taken by the packaging dept. to ensure delivery instructions are adhered to”

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Posted 8 years ago

Thank you for your feedback Mr Borley, we are sorry that there were issues with your delivery. We strive to make sure that all our customers are completely happy with the service they receive and I apologise for the problems you have encountered. I am glad though that you were happy with the product that you purchased. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“2nd duvet purchased, good product but may not suit every person”

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Posted 8 years ago

Good Morning Anthony, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with your products from us. Many thanks, Katie at The Wool Room.

Posted 8 years ago

“I bought one of the last single blankets. It came 2 days later (admittedly, I bought it very late at night), and all was excellent. There was a small spec of a brown stain on my white blanket so I am not giving it 'very good' - but I could not be bothered to send it back for an exchange. In many ways I like what came in and the minor speck is not worth the hassle of returns. Shame, though, this could have been an all star amazing review. I joked with my friend that it looked like a return from someone who splattered coffee, or maybe a sheep had the last drink before the shearing? But seriously, it's a good material. A bit lighter than I would have expected, but with a really pretty edging. It looks quality and I am happy. Would easily recommend as I don't suppose the tiny stain is a norm. But go for something a bit thicker if you want a winter cover and you don't do cold like me - or use this for summer. I put it on top of my wool room wholly bedding and that works nicely. However, it's still August (have I said I don't do cold?) and so it remains to be seen how I like it in winter. But, yeah, go for it.”

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Posted 8 years ago

“feels good at the moment”

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Posted 9 years ago

“I bought this for my 4 year old who suffers from severe atopic dermatitis and also has a long list of food and airborne allergies. My son has a tendency to snuggle under the duvet which unfortunately makes him hot, he will either kick off the covers and wake up when he is cold later on or he overheats and as a result becomes itchy. He has been using the topper, pillow and quilt (heavier for a couple of weeks and lighter one since) for almost month now and I have noticed a significant improvement in his sleep (and mine!) despite his condition worsening due to the increased pollen levels. I cant tell you what it feels like to use them personally but my son says "I love it mummy, its so snuggly, its not too hot and its not too cold, its just right" Who am I to argue?!”

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Posted 9 years ago

We appreciate you taking the time to leave your feedback Mrs Jarvis, it is so lovely to learn that your little boy is sleeping more soundly. All our ranges carry the Allergy Uk Seal of Approval, but to hear individual cases of our bedding making a real difference to peoples lives is wonderful. Thank you so much for your review. Best wishes to you and your son. Jackie , The Wool Room.

Posted 9 years ago

“We bought the Deluxe super light duvet as I was getting too warm in bed with my current duvet. I was concerned it may be too thin, but it is great and we are both sleeping much better. The duvet is good quality, has no odour and came in a zip up bag which will be good for storage in winter. I will definitely recommend to friends and family.”

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Posted 9 years ago

Thank you for taking the time to leave your review Sarah, its so good to know that you and your husband are having a better quality of sleep with your new bedding. We appreciate your recommendation. Kind regards Jackie, The Wool Room.

Posted 9 years ago

“Brilliant pillows - I noticed the difference instantly, my husband took a few nights to adjust to his.”

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Posted 9 years ago

Hi Lesley, Thank you so much for taking the time to leave us this review. It's great to see that you're enjoying your new pillow. It can take a few days to get them just right but that's the beauty of them being fully adjustable.Thanks once again, Kate The Wool Room

Posted 9 years ago

“I find the duvet and mattress protector very comfortable, and it's the first time I've had a duvet fit our covers properly. The duvet doesn't bunch up at one end any more - much better than our old duvet. Sadly however, I don't find I'm sleeping any better than before the change to wool...”

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Posted 9 years ago

“Pleased with purchase of wool mattress topper. It is a good quality product and I have slept very well since having it. I am hoping it will help to keep me cool during summer heatwaves!”

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Posted 9 years ago

Thank you for taking the time to review your topper Robina, we are sure you will continue to have a good night sleep even in the height of summer (when it eventually arrives!!). Jackie , The Wool Room.

Posted 9 years ago

“Confused. Duvet too hot so emailed to send it back, 30 day returns on sleep system ? No joy I should have purchases the whole system to qualify for a return. £150 nearly ! Other purchasers have given good reviews but said because every item is so expensive they have to buy either 1 or 2 items at a time hence nobody qualifies for the 30 day return. Sorry wool room, very disappointed. I know I should have read it more thoroughly my mistake. But what a big one. As for duvet oh dear not sure what to do with it.. Why on such an expensive du vet wool/ alpaca I do not qualify beats me.P's I didn't tell my husband I had changed the duvet and didn't say anything until he complained of being -HOT.”

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Posted 9 years ago

“Ordered deluxe bedding set superlight, plus deluxe topper and additional superlight. 1.5 tog duvet and pair of classic pillows. Rank order is that topper absolutely came out best for comfort and quality. Bedding set and additional duvet very good, put to test by sudden hot weather and performed reasonably, but despite reported 1.5 tog, not significantly better than my existing climarelle 2.5 tog duvet and a similar silk duvet. Adjustable deluxe pillow works well but could do with an inner liner. Tdefinitely needed some of the wool clusters removed and remainder fluffed out. The big surprise/concern was to see classic pillows need to be dry cleaned. That seems very unwise from a safety and allergy point of view, given fumes. My dry cleaner will refuse to take them on those grounds.Also overly firm so only good for support rather than sleep. Rating reflects those concerns.”

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Posted 9 years ago

Thank you for your feedback Mrs Laurie, im sorry to hear that your are not 100% happy with your purchases. As stated our Deluxe range is indeed machine washable but you are correct in saying that our Classic and Luxury ranges are dry clean only. Johnsons Dry Cleaners offer a Green Earth service that is designed to treat more technically difficult fibres such as Wool and Alpaca, this service is much more environmentally friendly than their normal service and is able to safely treat the wool as required. I hope this information is useful to you. Many thanks Jackie, The Wool Room

Posted 9 years ago

“The wool mattress topper arrived quickly and securely packed. I ordered it to make my new firm mattress more comfortable. On it's own, the wool mattress topper would struggle to do that. However, combined with a memory foam topper (underneath the wool room topper), it works very well. I don't like the fact that emails from The Wool Room fail to meet security requirements of my Norton virus software and are parked in my junk until I clear them. Why is the Wool Room a risk? Perhaps it needs to do something here. It's the only time a company's emails are continually binned for security risk reasons.”

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Posted 9 years ago

We are pleased you are happy with your purchase Mr Fitzgerald, thank you for raising the point about the trouble you have been having with the junk e-mails, I will certainly pass your comments over to our IT department. Many thanks for your feedback. Jackie, The Wool Room

Posted 9 years ago

“Lovely quilt but 3-6 tog was too warm for me”

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Posted 9 years ago

Thank you for your feedback Miss Thompson, im sorry that you feel the duvet is too warm for you at the moment, I very much hope that you are able to get the benefits from your purchase when the weather gets a little cooler. Many thanks Jackie ,The Wool Room

Posted 9 years ago

“I was annoyed to receive a request to review the deluxe mattress topper 24 hours before it had arrived and 48 hours before I'd had a chance to sleep on it! I bought it on the strength of the reviews and to help reduce pain in my hips when I turn over on my fairly firm mattress. It came well packaged and appears to be of excellent quality. It is soft and comfortable to sleep on although I do wake up rather hot in the night. I hope it will not be too warm to leave on the bed throughout the summer months. Generally quite pleased with it.”

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Posted 9 years ago

Thank you for your review, I must apologise for the over enthusiasm showed in wanting to gain your review, I will pass your feedback on to our provider. On a positive note I am so pleased you are happy with your topper, wool is known for its temperature regulating properties and feel confident you will find it beneficial all year round. Jackie , The Wool Room

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews