The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought the king size pillow with the extra bag of wool. I have not found it helps me to sleep. My old pillow which is duck feathers and the feathers keep moving up to the top of the pillow and I was sleeping on nothing. I must admit this pillow does not, the only thing I definatley needed the extra bag of wool and probably I will need another bag in the future. this pillow is okay for the people who needs only one pillow to sleep on, I don't know how it would work if you required two pillows”

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Posted 9 years ago

“Would I use the Wool Room again? Definitely. The order arrived quickly but had the wrong sized items: not good. A phone call to the company saw the matter resolved very quickly and the right items arrived the next day. The attitude shown by Belle at the Wool Room created a very positive impression of the company. Things do go wrong - how it is then handled is a good measure of the company itself. Steve”

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Posted 9 years ago

“Ordered a duvet cover and so far i am very happy with the duvet and the quality.”

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Posted 9 years ago

“I was looking for a mattress topper to soften our rather firm bed but did not want memory foam as it can be too hot. I liked the idea of wool being warm in winter and cool in summer but the topper was a bit too expensive an experiment, in case we didn't like it. So I bought the mattress protector instead. Delivery was prompt and it is nicely packaged in a zipped canvas bag. We have used it for a couple of weeks now. It has a very nice quality cotton cover, the wool is quite thick, and the elasticated sides fitted our bed perfectly. It pads the mattress quite well but doesn't really soften it as such. I think the topper would have. We noticed the first night that we felt much warmer (my feet were warm for a change!) but not sweaty. It is now towards the end of September and we still just have our lightweight summer quilt and in spite of the nights getting quite cold we have been warm. I have given 4 out of 5 because I do not know whether it might be too hot in warm weather and also I have not washed it yet (I bought the wool wash for when I do). It is quite heavy (king size) but I think it will go in our washing machine. Unfortunately it cannot be tumble dried. I will test it for longer before I order any other items but overall I would recommend this product.”

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Posted 9 years ago

“It would have been 5 stars as this is a great company to deal with and I love their products but I had a longer than usual wait for my last order as some items were out of stock which they did not notify me about. As I already knew that orders were delivered very quickly I found the fact that they didn't keep me up to date was not the service I had come to expect from The Wool Room.”

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Posted 9 years ago

“Impressed with service and quality of the items purchased being quilt, pillow and bed linen”

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Posted 9 years ago

“Web site easy to negotiate, staff pleasant and helpful when I have needed them, delivery prompt, and products good. What more is there to say ?”

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Posted 9 years ago

Thank you so much for your feedback :) Best wishes, Gemma The Wool Room

Posted 9 years ago

“The quality products are the most important for customers. Value for money is most appreciate. Packing shipment is impression touch. Direct contact if agree special need. In any way thank Wool Room for articles range.”

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Posted 9 years ago

Thank you for leaving this review, it's much appreciated :)

Posted 9 years ago

“The bags of woollen pillow filling were purchased because my husband gets very hot in bed at night especially around the head and neck. He has replaced the filling on one side of his pillow with the woollen clusters and left the synthetic clusters on the other side. As yet he has not noticed that the woollen side is any cooler....”

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Posted 9 years ago

Hi Sheila, Thank you for taking the time to leave this review. We certainly wouldn't suggest mixing synthetic and wool in one pillow because you simply wouldn't feel the benefit. The unnatural synthetic is going to counteract the wool fibre meaning you won't feel the benefits of its temperature regulation. It's important also to make sure that your outer pillow cover is natural too, if it's not, it will fight against the wool Do give us a shout if you'd like to discuss this further.

Posted 9 years ago

“Ordered the lightest cover available just as the heat wave struck so not really able to use anything, even a sheet is too much atm. However I'm sure this product will come into its own in the next few weeks. It is well made, soft, light and not too snuggly.”

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Posted 9 years ago

Thank you for taking the time to leave us this review. We're incredibly confident that the performance of our lightest cover would outshine any other cover on the market in hot weather. We'd love to hear how you find it once you've had chance to get it a good test. All the best, Adam Hirst The Wool Room

Posted 9 years ago

“Duvets are very good quality and worth the money. Bit of a mix up with delivery contents but this was resolved very quickly without inconvenience to us. Will certainly make another purchase!”

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Posted 10 years ago

Hi David, Thank you so much for the positive review, we are sorry to hear of the mix up but glad this was resolved quickly. Best wishes, The Wool Room

Posted 10 years ago

“I dealt with The Woolroom whilst on holiday in Spain and found they provided a 5 star service in dealing with my request and shipping the goods at minimal cost from the UK. The wool topper was as described and found it to be very comfortable for the short time I was able to use it in my holiday home, where it now resides and awaits greater use on my return. It did have a slight sheepy smell but hopefully it will disappear with time after a descent exposure to the air. It also crept a little on the mattress and needed moved back into position to get rid of the ripple created. Perhaps I could suggest an elasticated band positioned in the middle of the topper to go under the mattress to resolve this issue. I would recommend the company and the product and would buy again. I could only give it 4 stars because of limited time of use.”

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Posted 10 years ago

Hi John, Thank you for the positive review and for the feedback on the topper. The topper will take on the smell of the environment so you should notice a difference next time you are in Spain. If you do continue to have issues with the slipping please do keep us informed. Best wishes, The Wool Room

Posted 10 years ago

“Despite my mattress topper taking rather a long time to arrive, I was very pleased with it. The delivery process was faultless with a regular update on the status of my delivery.”

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Posted 10 years ago

Thank you for your kind review. The delays to your order were caused by the topper being featured in an unanticipated article by the Daily Mail. We tried to manage expectations by emailing all customers with an update as soon as was possible, but appreciate this wasn't ideal. Please be assured that we are always striving to improve our service. Thank you again,

Posted 10 years ago

“excellent product. Fast and efficient delivery service.”

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Posted 10 years ago

“Brought two of these, a king and super king deluxe. Very soft and lovely to sleep on, only one critism is that the elastic straps are a tiny bit tight on the matteress so I hope they don't break easily and as I can hear the stitching creaking when I put them on!”

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Posted 10 years ago

“I ordered 2 cot mattresses, only one arrived. I telephoned customer services , which handled my complaint promptly and efficiently. I was told that my order had been placed wrongly with the supplier., which meant one mattress was 3 days late”

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Posted 10 years ago

“Recently bought a superking mattress cover and it is as good as they suggest. Definitely a much more comfortable sleep, and I am buying another one for our daughter. My only criticism, which is why I did not give it a top rating, is that the securing elastic for the mattress is not wide enough so does not work as it should.”

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Posted 10 years ago

“The selection of bedding is excellent and our bed seems luxurious with the mattress protector. It seems a shame that the sprung pillow will be getting phased out. I was disappointed with the range of mattresses, the medium mattress felt lumpy and didn't seem to spring back into shape after lying on it, maybe it had been in the shop to long. There wasn't a firm mattress to try so nothing to compare it to. I would certainly recommend the bedding but if you want to sell mattresses, more work is required on marketing and availability.”

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Posted 10 years ago

“My merino kingsize is exactly as expected...a lovely product.One niggle is that the blanket must have been packed in its case for a long time as it is very creased.I hope that the creases may vanish over time but after using it for a week or so they appear the same and I may well have to iron the blanket for purely appearances sake.”

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Posted 10 years ago

“information on web page was good and I do think the pillow is cooler. There was a strong woolly smell which I found a little off putting but it has been a week now and it has gone. delivery was fast. I am pleased with the purchase”

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Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews