The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought this wool duvet because I was very pleased with an existing wool duvet that I had been using for about 3 years (from a different company). Delivery was excellent and it arrived promptly. I received an hour's window from the delivery driver. The duvet is lovely, nice high thread cover - but it has a smell that resembles disinfectant which has not gone completely despite putting on the clothes line for a few hours. Also it is about two inches wider than standard duvet covers so it buckles up on one side. I was not expecting it to smell like this and do not remember reading on the listing that it would smell. Also it did not mention this in the documents that arrived with it or what to do to get rid of it. One week later on usage, and the smell is still there, albeit, slightly less.”

Helpful Report

Posted 11 years ago

Dear customer. Thankyou for your feedback, we will get in touch via email regarding the challenges you're facing with your new duvet and hopefully we can resolve these issues for you. Kind Regards, The Wool Room.

Posted 11 years ago

“Hi how do i return the item. Regards.”

Helpful Report

Posted 11 years ago

Dear customer, there should be a returns form included with your delivery. If not please contact us at info@thewoolroom.com or call on 01780 461 217.

Posted 11 years ago

“The service was extremely proficient and first class in my experience. Though regarding the product I purchased all seasons wool duvet, I have been little disappointed so far, as for me it has not lived up to the write up. As I am not sleeping better and am actually cold often, which I did not expect under a wool duvet, I have both duvets popped together. I do feel the cold a lot and the duvet is a lot heaver than duck down and not as cosy. I am going to get in touch with the wool room in hope they can suggest something that will help, as don't want to give up yet!!”

Helpful Report

Posted 11 years ago

“Until I found the Woolroom I had lived deprived sleeping life - why I never learnt about wool duvets before I do not know... I now can't wait for to get into bed! ;) I suffer from a conditional which at times makes me very hot and sweaty - I do not feel uncomfortable at all and can sleep right through the night sandwiched between a wool duvet, mattress protector and pillows... My husband doesn't toss and turn so much and we sleep better through the night. I purchased a superking all seasons duvet 300g + 200g - major downside is that the poppers aren't strong enough to keep the 2 duvets together. I'm thinking when winter arrived I may have to sew them together. The heavier duvet ( 300g ) is currently in use while it's spring - it's light in weight, while it's not a light fluffy cloud like duvet, it certainly is warm and drapes right around you. The wool pillows are quite firm, but label says every now and then you have to tear the wool apart to soften the pillows up - yet to try. The mattress protector is good and is deep enough for a 30cm mattress.”

Helpful Report

Posted 11 years ago

“I was amazed how quickly my order was dispatched”

Helpful Report

Posted 11 years ago

“I was amazed at the speed with which my pillow arrived - the next day. I love the way that you can unzip the pillow and get the wool out. I have not yet managed to achieve the right amount of padding for me. I am, however, disappointed that they don't sell the pillow ticks separately because I would like to split the wool between two so as to get two thin pillows (impossible to buy). I have raised this with The Wool Room. Using the excess to refresh the pillow as they suggested merely means I have to find somewhere to store this stuff; I am trying to downsize as it is.”

Helpful Report

Posted 11 years ago

Dear customer, thanks for that feedback. I will speak with the team regarding the supply of quilted pillow cases without the stuffing. We're very happy to hear you're pleased with your product and we hope you find the perfect wool level soon.

Posted 11 years ago

“The pillows are great and arrived swiftly. I thought the cloth wraps were a bit unnecessary but others might disagree and find them stylish. More importantly on the pillows themselves were diagonal banner wraps in a horrid synthetic material, sewn into the seam in such a way that it was difficult to get them off without danger of slitting the pillows themselves. In search of a fully natural product these had to come off immediately! I can't think why they were there but if they had to be then paper ones might tear off more easily. A pity to spoil a great product.”

Helpful Report

Posted 11 years ago

Thanks for your feedback, we have been looking into an alternative to the satin corner wraps for a while, we'll take your comments on board and hopefully ditch the synthetics! We're very glad to hear you like the pillows though.

Posted 11 years ago

“love the new quilt....! Husband says he's cold all day and only warm when he gets into bed under his lovely new alpaca quilt!”

Helpful Report

Posted 11 years ago

The Wool Room is rated 4.8 based on 5,164 reviews