Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

“I have been looking to change my bedding from man made products to natural and just recently discovered wool bedding. I purchased two wool pillows and have found them very comfortable and supportive and it's good to know that they are more hygienic than man made. I like the fact that filling can be adjusted to suit and that the covers are all cotton. I am looking forward to trying a wool duvet in the near future!”

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Posted 9 years ago

Thank you for your feedback Teresa, good to hear that you are changing over to natural bedding We hope you continue to feel the benefits of your new pillows and as you say they are fully adjustable and machine washable, wool is also a sustainable fibre, biodegradable and temperature regulating. I am sure you will love the duvet too!! Best wishes Jackie, The Wool Room.

Posted 9 years ago

“The service is fantastic. I ordered Sunday evening, had an e-mail on Monday to tell me it would arrive on Tuesday. Got a message on Tuesday saying it would be delivered between 4.30 and 5.30 and was delivered at 4.45pm. Couldn't have asked for better.”

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Posted 9 years ago

Thank you for your positive comments Jannette, lovely to hear you were pleased with you delivery and I hope your purchases as well. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Having spent hundreds of pounds on bedding to try and achieve a comfortable sweat free unbroken nights sleep I have finally achieved this for the first time in years using your products even my husband loves our new bedding.”

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Posted 9 years ago

“Excellent quality products and service.”

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Posted 9 years ago

Thank you for your review Mrs Wilkinson, we appreciate it. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Delivery is very quick and the products are beautifully wrapped in their own canvass bags. So far I only have a mattress protector and a couple of pillows but plan on getting more bits in time. A friend recently mentioned the "very British problem" of facing a hot night constantly turning the pillow and I realised that, even in the very hot temperatures we have been experiencing recently, I have no desire to turn the pillow over.”

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Posted 9 years ago

Thank you for your comments Sally, we are so glad you have been having a comfortable nights sleep - even in the very humid nights we have been having recently. As you say, wool is so good at regulating our temperature it is working for us without us even realising!!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent service and order received very quickly. My husband sleeps much better now we have the wool mattress topper on our bed. I do find it a little warm, but it is a small price to pay for the extra comfort. I am so pleased I ordered the delux wool pillows as I found them too hard and had to adjust the filling to suit my needs. Now my pillow is perfect!”

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Posted 9 years ago

Thank you for taking the time to leave your review Anne, we are so glad you and your husband are pleased with your new bedding. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Despatched and delivered quickly.”

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Posted 9 years ago

Thank you for your review Therese, we are glad you are happy with your purchase. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“After spending hundreds of pounds on trying to find a comfy pillow I was ready to give up! Then I stumbled across The Wool Room web site and the deluxe wool pillows. At last a pillow that doesn't leave me with head or neck ache! Wool for me from now on.”

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Posted 9 years ago

Its lovely to hear that your quest for the perfect pillow is over Carole, we hope to see you again soon for your next purchase!!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“service was quick, product great. would recommend”

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Posted 9 years ago

Thank you for your comments Eleanor, we appreciate your review and your recommendation. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Clear web site, easy to order what we required and a fast, accurate delivery. We bought pillows, quilt and matress cover. All very good quality, and lovely to sleep in. Suits both my husband and myself, despite my hot flushes and night sweats which have measurably improved with the wool bedding. I would definitely recommend this company and it's products.”

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Posted 9 years ago

Thank you for your review Sarah, wool is especially good at being able to regulate temperature and we are so pleased you are now getting a better quality of sleep with your new bedding set. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“they are the worst pillows i have ever bought,they are very hard on the neck and the head,on top of that twice you deliveard to the wrong address where lives an 80year old lady who is very bad on her legs and feet ,she has an daily nurse going in each day dressing her ulcerated legs. yours mr molloy”

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Posted 9 years ago

We are very sorry to hear of the delivery issues and that you are not getting on well with the new pillows. They are normally very comfortable and fully adjustable to suit most sleepers. Have you tried to separate some of the fibers inside to give you more of a softer feel? Please do get in touch via email or phone so we can discuss further as we want you to be happy with your purchase. Best wishes, The Wool Room

Posted 9 years ago

“My new single duvet arrived very quickly and beautifully packed, a day earlier than advised. The wool is very evenly distributed and lies on the bed without any lumps. It is just the warmth I require and I am looking forward to testing it out in the colder weather. I am very pleased with my purchase.”

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Posted 9 years ago

Thank you for taking the time to leave your review Norma, its lovely to hear that you are happy with your new bedding, we hope to see you again soon. Best wishes , Jackie, The Wool Room

Posted 9 years ago

“Im sleeping better now with my new pillow than I have for years and I don't wake up with a crick in my neck any more! Thank you. Lynda Walker”

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Posted 9 years ago

Thanks for your great feedback Lynda, we are so glad you are having a more comfortable nights sleep. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Excellent product. Warm without overheating and keeps its shape. The most comfortable pillow I have had. The delivery time and service was excellent. Sandy”

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Posted 9 years ago

Thank you for your review Sandy, we are so glad you have discovered the perfect pillow for you and were happy with the service you received. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“I bought the package of quilt, topper and pillows. They are fantastic, I was waking up with hot flushes during the night and since putting the new bedding on a week ago I have had no hot flushes that have disturbed my sleep at all. Fabulous product.”

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Posted 9 years ago

Lovely to hear you are getting a better quality of sleep Jenny, we are so pleased that your new bedding has had a positive result for you in such a short period of time. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“The Woolroom products are of unequivocal quality and immensely beneficial to my medical condition, however it is such a shame that their customer service is lacking and there are three issues to name; poor communication, questionable stock and dubious "white gloved" delivery service. Nearly every time I have contacted The Woolroom I have waited days for a reply and had to send chaser emails, eventually going through the managing director to attain resolution. I paid for the silver delivery service. My Luxury 9000 double mattress was delivered by two "Panther" couriers who had dirty hands and showed no care in the transport of the mattress e.g. dropping it on the ground off the lorry, I received a marked/dirty mattress in torn old plastic that had been obviously re-tapped with a previous delivery notice dated 15/2/2016, indicating that it was old stock. When I made my order end of May 2016 I was informed that I would need to wait 6 weeks or so for the mattress to be made, which I was more than willing to do. Miraculously a few days later I was informed by telephone that a Luxury 9000 mattress was now available. I question whether this mattress was actually brand new and I do wonder what truly happens to the returned "30 day sleep guarantee" mattresses. I insisted on the mattress being replaced through a different courier Network 4 as The Woolroom did not provide any reassurances that the difficulties with the Panther couriers had been resolved. If there was another company in the UK who provide these quality products to support my medical condition, then I would have cancelled this order with The Woolroom. I really hope that The Woolroom will seriously look to improving their customer service.”

Helpful Report

Posted 9 years ago

Thank you for the feedback, we appreciate your patience following the terrible delivery outlined above. You raised points that of course will be followed up with our account managers as this is certainly not the service we would expect any of our customers to receive. We can only apologise for the delays in response and will look to manage issues in a more timely fashion to ensure customers are not waiting for a resolution without any updates. We really hope you can enjoy the mattress as they are very lovely and hope that this unfortunate mistake doesn't take away from your experience and enjoyment of the wool product ordered. Once again thank you for outlining the issues and for allowing us the time to resolve the issue for you. Best wishes, The Wool Room

Posted 9 years ago

“I ordered the all season wool duvet and I am sad to say that it hasn't helped at all in making my night's sleep more comfortable. It doesn't keep me cool when I overheat and it isn't warm enough in the early hours of the morning when I am not overheating. I thought I had a 30 day trial but it seems this is only on certain packages. When I rang up to discuss I was advised to try one half of the duvet underneath my sheet. This makes no difference. I was told that they couldn't take it back because it has been used but it seems to me that this must be the case too for the 30 day trial packages? A very expensive mistake and my old duvet did a better job. The only positive was that the delivery was very quick (next day). Very sad not to have had a more positive experience to report both for the duvet and in wanting to return the product.”

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Posted 9 years ago

Im afraid that is correct Yasmin, the 30 day money back guarantee only applies to the full bed sets - mattress protector/topper,pillows and your choice of duvet. Im very sorry that the duvet you purchased did not help with your sleep issues, we are passionate about our product and the help that it can give in aiding a good nights sleep and we are sorry that it on this occasion it has not worked for you.. Best wishes Jackie , The Wool Room.

Posted 9 years ago

“I have made numerous purchases from the Wool Room, including wool pillows, Merino Fleece mattress enhancer and the latest purchase a Deluxe Wool Topper. All their products are excellent quality and delivered very quickly. I would say perhaps worth purchasing a slightly larger topper than your mattress size if you can. I purchased the exact same size in the Merino Fleece enhancer and rather than stretch I found it bunches slightly and pulls in on the sides. Whereas I purchased the next width up for the Deluxe Wool Topper and it is much better and stays in place, appears like the photographs and goes slightly over the edge of the mattress.”

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Posted 9 years ago

Thank you for your feedback Jane, we appreciate your comments and we are so pleased you are a happy with your purchases from The Wool Room. Best wishes Jackie

Posted 9 years ago

“I purchased two wool throws from the Wool Room which were lovely quality and the colour in the picture was exactly what I was expecting perfect, could not have had better service ordered on Monday received on Wednesday very fast.”

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Posted 9 years ago

Thank you for leaving your feedback Lynda, we are so pleased you are happy with your new throws and the service you received. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Excellent service, good quality items - I already did send this comment as an email response to yours and do not like having to write reviews every time I buy things, and why on earth do you want a photo?!!”

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Posted 9 years ago

Sorry we have been over eager with our requests for a review Mrs Gerard, I will pass your comments over to our Head Office and hopefully we will be able to resolve this issue. We really appreciate you taking the time to leave your feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room Reviews