The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“very cool sleep”

Helpful Report

Posted 9 years ago

Good Afternoon Anthony, Thank you for purchasing from The Wool Room. We are so pleased to hear that you are sleeping more comfortably. Many thanks, Katie at The Wool Room

Posted 9 years ago

“Our wool topper is much more comfortable than our previous memory foam one.”

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Posted 9 years ago

Good Afternoon Julia, Thank you for purchasing from The Wool Room. We are so pleased to hear that you are enjoying it's benefits. Many thanks, Katie at The Wool Room

Posted 9 years ago

“I already have a Wool Room deluxe wool pillow. I suffer from neck and shoulder pain. My physio suggested a Tempur orthopaedic pillow. I wanted to stick with wool. I found that the Wool Room do small bags of the wool used in their pillows. I bought 2 of these and was able to stuff extra wool into the pillow until it was firmer and more supportive of the neck and head. I ordered them on line on Sunday, 17th July, received email confirmation of order on Monday, 18th July and the goods were delivered on Tuesday, 19th July. An excellent product and service all round.”

Helpful Report

Posted 9 years ago

We are so pleased our Deluxe pillows were able to help with your shoulder and neck pain Dave, its great that you could customise them to make them firmer. We hope that you will continue to have a comfortable nights sleep and thank you for leaving your feedback. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“We have purchased deluxe pillows, pillow protectors and an alpaca/wool mix mattress topper. It has certainly improved our sleep and even through this hot spell we have been very comfortable. Would definitely recommend to anyone who has allergies or overheats at night!”

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Posted 9 years ago

Lovely to hear that you are pleased with your new bedding Linda, wool has the wonderful ability to regulate temperature which is especially useful with the humid nights we have been having lately. Many thanks for your feedback. Jackie, The Wool Room.

Posted 9 years ago

“Gorgeous slippers and fantastic, professional, fast service/delivery. Many thanks. I would highly recommend the company.”

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Posted 9 years ago

Many thanks for your recommendation Melissa, we are so glad you are happy with your purchase and the service you received. We hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Very good service. Details of delivery spot on. Pillows very comfortable.”

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Posted 9 years ago

Thank you for your feedback Jeanette, we are happy you are pleased with your new pillows. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“Excellent, quick service. Purchased the super light duvet and the mattress protector. Both are extremely comfortable and love the weight of the duvet. I no longer have drafts as it sits comfortably over me, keeping me warm. The super light is still a tad too warm for this weather but will be lovely in the cooler weather. Worth every penny.”

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Posted 9 years ago

Thank you for your positive comments Lisa, we appreciate your feedback. Our duvets do have a lovely drape to them so as you say drafts are very rare! we are glad you are happy with your purchase. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“We discovered that wool duvets existed while looking for feather duvets. We had enjoyed one on our latest holiday in self catering. We then looked at Webb sites, and found the Wool Room. Then searching I found 50% wool and 50% Alpaca . As it was in the Sale items, thought we would order one. This was a simple process. Next morning it arrived, just 24 hrs later. It is beautiful quality, and it feels unlike any other duvet, when you get into bed. Although it is classed as light, it is heavier than it looks, and comfortable. We are very pleased with our purchase.”

Helpful Report

Posted 9 years ago

We are so pleased you are happy with your purchase from The Wool Room Margaret. Lovely to hear that you found us after researching wool bedding, thank you for leaving your comments and we hope to hear from you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Not as cool to sleep on as hoped, but very comfortable nonetheless.”

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Posted 9 years ago

We appreciate you taking the time to leave your comment Valerie, thank you. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“A beautiful 'throw' warm and luxurious, with colours exactly as pictured on the site. We are delighted with it.”

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Posted 9 years ago

So glad you are happy with your new throw Jennifer, thank you for taking the time to leave your review. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Nice quality topper not as deep as i'd hoped but it does add a softness to are firm mattress.”

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Posted 9 years ago

Thank you for taking the time to leave your review Steven, we appreciate it and we are glad you are happy with your purchase. Best wishes Jackie, The WoolRoom

Posted 9 years ago

“The service from The Wool Room is second to none. Very efficient service with up to date details of dispatch, delivery etc. The two items I bought are of very high quality and I will certainly use The Wool Room for further purchases.”

Helpful Report

Posted 9 years ago

Thank you for your glowing review Ann, we are so happy that you were pleased with your purchases and the service you received. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“just bought a classic light wool duvet in time for the warm weather and it has been fantastic! Really light and really cool. Also hoping it will be perfect in the winter months when combined with our medium duvet.”

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Posted 9 years ago

Thank you for your feedback Shan, we are so pleased you are happy with your new duvet. Best wishes Jackie, the Wool Room.

Posted 9 years ago

“I bought two wool pillows a few weeks ago as I heard that they were very good for people who had trouble sleeping at night due to the heat. Within a few days I bought a mattress protector. I'm very pleased with these items and sleep more comfortably. I feel that the quality is very good and the service excellent. I ordered the items one day, the following day I received an email telling me that they would be delivered the following day with a 1 hour time slot. They arrived the next day on time as promised. Might even save up to buy a duvet. July 2016”

Helpful Report

Posted 9 years ago

Thank you Ann, lovely to hear you are feeling the benefits of the temperature regulation in our wool bedding. It is the perfect antidote to the humid nights we are having at the moment. See you soon for your new duvet!! Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Very quick delivery, love the underblanket, sleep really well on it.”

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Posted 9 years ago

Thank you for your feedback Patricia, we really appreciate it. Many thanks Jackie, The Wool Room.

Posted 9 years ago

“We purchased a new memory foam mattress a few months ago but couldn't get a good nights sleep as I was too hot look for ideas how I could cool down & came up with a wool topper & what a difference it has made still get a little hot but nothing like before & is so comfy. Would certainly recommend this of anyone who gets hot in bed Ok expensive but worth it The wool room offer a great service had it in a couple of days Very happy & cool”

Helpful Report

Posted 9 years ago

Its lovely to have your recommendation Elizabeth, we are so pleased you are happy with your new topper . Wool does have the amazing natural ability to regulate temperature which is perfect in this muggy weather, and certainly combats the overheating that you get with memory foam. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Great quality products, good communication and very quick delivery. We bought mattress topper, pillows, and protectors - paid more than what I would usually but definitely worth it.”

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Posted 9 years ago

Thank you for taking the time to leave a review Mark, we are so pleased you are happy with the quality of your bedding set and hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“I really like the product but didn't realise the topper would not be thick enough to cushion me from my very hard magnetic mattress and will now have to buy something else for my bed. As I can't return it I will have to find a deserving home for it. An expensive mistake but not the fault of the product.”

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Posted 9 years ago

Sorry to hear that the topper was not quite thick enough to combat the effects of your existing mattress Ruth, I hope that the eventual recipient of the topper will enjoy the benefits of the extra comfort. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“I had a synthic filled pillow and constantly had an itchy rash at the back of my neck but now using a pillow filled with the lovely soft wool , the rash has gone and I am sleeping much better. I have a wool under blanket now Im definitely saving for a wool duvet. Thank you wool company”

Helpful Report

Posted 9 years ago

Lovely to hear your feedback Chris, all our bedding has the Allergy UK Seal of Approval and we are pleased that switching to a natural fibre has helped with your rash and also improved your quality of sleep...we will see you soon for your new duvet!!. Best wishes Jackie, The Wool Room.

Posted 9 years ago

“Ordered two pillows, one of which arrived within two days. The other was missing from the order, no problem, I sent the wool room an e-mail which they replied to 1/2 an hour later, they apologised and dispatched my second pillow which arrived the next day! The pillows are extremely comfortable and seem to me to be cooler than my other pillows, which is great during the hot weather we are having at the moment. Overall top quality products and great service!”

Helpful Report

Posted 9 years ago

Thank you for your comments Gareth, im glad we were able to sort out the delivery issue quickly for you, and we are delighted that you are happy with your new pillows. Best wishes Jackie, The Wool Room.

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews