The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had occasion to speak to a member of staff with regard to my purchase. She was lovely. Polite, knowledgable and rang me back as promised. Love my item. Thank you all Have a very merry Christmas”

The Wool Room 5 star review on 22nd December 2016

Helpful Report

Posted 8 years ago

Good Afternoon Sue, Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that you love your product. Many thanks and Merry Christmas to you. Katie at The Wool Room

Posted 8 years ago

“The ordering and delivery service was brilliant, order arrived next day three minutes before the projected delivery time! We are absolutely delighted with this high quality product and would highly recommend it to anyone looking for a cosy and comfortable nights sleep.”

Helpful Report

Posted 8 years ago

Good Afternoon Robert, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with both the product and service which you received. Thank you for your wonderful recommendation. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Delivery is extremely fast, and the customer services department has been very easy to deal with via email, with pleasant, personal responses and the good old fashioned happy to help ethos. There's plenty of companies who should follow your example....”

Helpful Report

Posted 8 years ago

Good Afternoon Elaine, Thank you for taking the time to leave us your lovely comments. We are so pleased to hear that you were happy with the service that you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“By providing such superior bedding and having such great customer services.”

Helpful Report

Posted 8 years ago

Good Afternoon Louise, Thank you for taking the time to leave us a review. We are so pleased to hear that you are happy with both the products and service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Having made a mistake purchasing a particular bed (which turned out to be painful to both hip and shoulder), I was determined not to do this with a mattress topper. Still too early to say whether the wool topper will help make up for my poor choice of bed, but I do hope that it will.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We hope that having a wool mattress topper will help you sleep more comfortably. Please do let us know how you get on. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Excellent service. Easy -to -use website, prompt delivery, super packaging. I'm delighted with my All-Seasons duvet and pillow, and I'm enjoying improved sleep and Sweet Dreams!”

Helpful Report

Posted 8 years ago

Good Afternoon Niamh, Thank you for taking the time to leave us your kind comments. We are so pleased to hear that you are happy with your wool bedding and that you are now sleeping more comfortably as a result. Many thanks Katie at The Wool Room

Posted 8 years ago

“I would just like to say a big thank you I have finally found a pillow what is amazing because you can take the wool out and put the wool in I will definitely recommend this to friends and family Merry Christmas to you all Ed”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your wonderful comments and recommendation. We are so pleased to hear that you love your wool pillow. Merry Christmas and best wishes for the new year to you. Many thanks Katie at The Wool Room

Posted 8 years ago

“My order was processed and arrived very quickly. The product was exactly as per the description and I couldnt have asked for more.”

Helpful Report

Posted 8 years ago

Good Afternoon Christian, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with both the product and service which you received. Many thanks Katie at The Wool Room

Posted 8 years ago

“Very pleased with the alpaca all seasons duvet; the product is excellent and would have given 5* had it not been for some delivery issues - these were swiftly resolved when I contacted the wool room and I'd be happy to shop here again.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are pleased to hear that you are happy with your Luxury All-Seasons duvet. Please accept our sincere apologies regarding the issues with your delivery. I am glad to hear that you were satisfied with the way which we resolved these. Many thanks Katie at The Wool Room

Posted 8 years ago

“prompt service and excellent product - thank you”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your kind comments. We are pleased to hear you were happy with both the product and service which you received. Many thanks Katie at The Wool Room

Posted 8 years ago

“I purchased these pillows as a gift so do have not have any comment to make concerning their comfort or use, however the website, delivery and obvious quality of the product on arrival are worthy of 5* rating. I'm happy to record how the pillows live up to their expectations when they have been tested by the recipients.”

Helpful Report

Posted 8 years ago

Good Afternoon Val, Thank you for taking the time to leave us a review. We are so pleased to hear that you were happy with the service that you received. We hope that the recipients enjoy their new wool pillows and would love to hear their comments. Many thanks Katie at The Wool Room

Posted 8 years ago

“Great product and great service”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your kind comments. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Very quick delivery. I am delighted with the item. I had been researching wool duvets for some time & one criticism had always been about the smell. After contacting 'The Wool Room' I was assured that there was no smell due to the twice scoured system. There really is no unpleasant smell at all; in fact I shall be replacing other bedding with 'The Wool Room' products. Comfortable product giving a good night's sleep.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review and your kind comments. We are so pleased to hear that you are happy with your product. Please do not hesitate to contact us again if you have any further questions. We look forward to welcoming you back to The Wool Room in the future. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Good communication, delivered when said they would. Quality product. Thanks.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are pleased to hear that you were happy with both the product and and service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Excellent product,beautifully packaged and presented. Access to the filling is really easy making it a breeze to alter the pillow's density to suit our individual preferences”

Helpful Report

Posted 8 years ago

Good Afternoon Richard, Thank you for taking the time to leave your kind comments. We are pleased to hear that you like your wool pillow. Many thanks Katie at The Wool Room

Posted 8 years ago

“Good customer service. Ordered a wool mattress protector as my son always complains of being too warm in bed, hoped it would help him feel cooler after reading about the wool protector but unfortunately it's made no difference which is a shame as the protector is pricey.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are sorry to hear that our wool protector is not working for your your son. If you have not already, may I suggest trying cotton bed linen with your protector and see if this makes a difference. If you have any further queries or questions, please do not hesitate to contact our Head Office on 01780 461217. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Good service, excellent products”

Helpful Report

Posted 8 years ago

Good Afternoon Perdita, Thank you very much for taking the time to leave us your comments. We are pleased to hear that you were happy with both the products and service which you recieved. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Wonderfully comfortable nights sleep. Delivery was fast and with a timed slot, could not ask for more. Great company.”

Helpful Report

Posted 8 years ago

Good Afternoon Nikki, Thank you for taking the time to leave us your wonderful comments. We are pleased to hear that you are enjoying your new wool bedding. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Lovely products sent out quickly. Unfortunately one of our items was missing from the delivery but customer services did everything they could to send out a replacement.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review and your comments. Please accept our sincere apologies regarding the missing item from your order. Many thanks, Katie

Posted 8 years ago

“The deluxe pillows are perfect as we have altered them depending on our own preferences. The bag they came in is handy for storing the extra wool.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are pleased to hear that you are enjoying your deluxe wool pillows. Many thanks, Katie at The Wool Room

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews