The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the products is excellent. This is my second purchase, a mattress topper that is lovely and warm. It also adds a bit of softness to my mattress but not as much as I thought it would. I'm giving it five stars because I really like it but one thing I don't like is the fact that it 'creeps' a bit in the night but that's the only thing. I can't fault The Wool Room, as both of my orders arrived very quickly and I particularly liked the fact that I could 'track' the courier.”

Helpful Report

Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your feedback. We have taken on board your comments regarding the topper. We are so pleased to hear that you enjoy our products and that you were happy with the service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Fantastic product at a great price, free delivery what more do you want. The two sheepskin footstools are even better than I expected . Thank you”

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Posted 8 years ago

Good Afternoon Susanna, Thank you for leaving us such wonderful comments. We are so pleased to hear that you love your new footstools. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Thank you for my socks that I thought were out of stock- they arrived the next day. Very good service.”

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Posted 8 years ago

Good Afternoon Sheila, Thank you for taking the time to leave us your comments regarding our products and services. We are pleased to hear that you were able to get the socks that you wanted. Many thanks, Katie at The Wool Room

Posted 8 years ago

“quick delivery and superb quality”

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Posted 8 years ago

Good Afternoon Julia, Thank you for taking the time to leave us your comments. We are pleased to hear that you were happy with both the product and the service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“I ordered a superking mattress and expected it delivered within the week. I called The Wool Room when I only received half of my order and was informed that the mattress was out of stock and I would have to wait at least 2 weeks. I was informed that it was an error that I wasn't informed at the time of booking and that there was nothing that could be done to improve my situation.”

Helpful Report

Posted 8 years ago

Good Morning Hazel, Please accept our sincere apologies for the problems regarding your mattress order. I apologise that you were not informed of this until you contacted us again. Please call our Head Office again if you have any further concerns about your order. Kind Regards, Katie at The Wool Room

Posted 8 years ago

“I found the staff very knowledgeable and helpfull. The products I bought were swiftly delivered and the quality of the goods is very high. I would recomend The Wool Room to my friends without hesitation. Conrad Garrett.”

Helpful Report

Posted 8 years ago

Good Afternoon Conrad, Thank you for taking the time to leave us your wonderful comments and your recommendation. We are so pleased to hear that you are pleased with both the products and the service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

“The products are excellent and so is the service - what more could you wish for?!”

Helpful Report

Posted 8 years ago

“I bought a Deluxe mattress topper (delivered this morning) for my Royal Auping bed. This superb (and very expensive) bed, made of metal, with it's bespoke mattress, was built for me in The Netherlands in 2003; it has four electric motors. However, it is one metre wide and two metres in length. Those measurements provided a most comfortable bed but have made it difficult to find quality bedding to fit. The best size "The Wool Room" could do for me was an EU size of W90cms x L200cms. Despite assurance by telephone from "The Wool Room" that this topper was generously cut and would fit, it only sort of fits, so I am not sure that it is going to work - we'll see! Tonight will demonstrate whether it has the ability to "spread" a little. In actual fact, what I really wanted to buy was a Merino fleece two-sided topper but there's no "off the shelf" size to fit my bed. Most disappointing! Therefore, why not offer a bespoke service for some/all Wool Room products? Were they to do so, there'd be others, apart from me, I imagine, who'd flock to their website/door. However, for what I suspect may be a cottage industry, perhaps it might be too much.”

Helpful Report

Posted 8 years ago

“Ordered the Amcliffe Fern throw with a discount. Beautiful colour, and softer than my other wool throw. although it feels much thinner. Delivery was excellent.”

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Posted 8 years ago

“Made a phone call regarding my item details. Very helpful.. Item arrived when expected. Delighted with product”

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Posted 8 years ago

“I bought a bed from the Wool Room,and am very happy(and comfortable!) with it.I recently ordered a deluxe wool duvet from them,and it arrived the next day!Excellent service,but I now have problems getting out of bed! Thank you for such excellent service and goods.Thoroughly recommend the Wool Room to anyone:)))))))))))”

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Posted 8 years ago

“Initially I was made happy by The Wool Room when I received, speedily, my luxurious quality pillow., albeit at a price rather above the norm for me - but hey ho it might save on physio bills! Fascinating to find that I could unzip and remove fleece if too springy. I have done this and it works so well. Maybe 4 days later I received an email re Black Friday - and there was my pillow greatly reduced....sad !”

Helpful Report

Posted 8 years ago

“The duvet and pillows are lovely to sleep amongst. One comment, I ordered a second child's duvet (120x150cm). This is larger than the one I already have even thou they are the same size. This is frustrating as they do not sit probably together in the duvet cover.”

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Posted 8 years ago

“The Wool Shops Web site is well organised and I read all the "bumf" and was able to make a decision on what we needed...odering was easy and it was delivered in two days ...great service. We are now warm and cuddly and I think in no need of an electric blanket this winter!”

Helpful Report

Posted 8 years ago

“From the first contact it was clear that The Wool Room was a completely professional operation. web site:- clear, concise, easy to use; delivery:- fast, well informed progress and delivery to time promised; Quality product in appropriate packaging. We hope to purchase from The Wool Room in future. Many thanks, a delight to deal with such a professional set-up”

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Posted 8 years ago

“They provide excellent quality products, well packaged in a timely manner. I like the idea of a washable pillow that I can add to or remove from to get the perfect support for myself and my husband. The mattress topper adds extra comfort and the light duvet keeps me perfectly warm even in the cold weather.”

Helpful Report

Posted 8 years ago

“Easy to order. Fast Delivery. Delighted with my pillow. Had a fantastic nights sleep. Really delighted. So pleased have ordered a further pillow for my partner and with 25% off for Black Friday, makes it even better.”

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Posted 8 years ago

“Just purchased the deluxe wool quilt (double). It's just comfy and cosy. Thank you.”

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Posted 8 years ago

“Excellently made product. Quick delivery. Nice company to deal with.”

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Posted 8 years ago

“(The order has not yet been delivered) The products have been very good BUT The Wool Room has been let down by the courier company. I received notification about the delivery - good - but had to change the day of delivery. I did that and received a confirmation the day had been changed. DPD still tried to deliver when I was not here after which it becomes hard work to reschedule delivery - the insistent approach is to deliver to a "local" shop.”

Helpful Report

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews