The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Standard was as good as expected.”

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Posted 8 years ago

“Both my husband and I are sleeping better since investing in a wool bedding set. We cannot believe the difference it has made. I, in particular, was spending hours each night wrestling with the duvet as my feet were either burning under the duvet or freezing on top. From the first day we tried our wool bedding set this stopped. Being able to adjust the amount of wool in the pillows is a real bonus. I have wasted so much money on pillows over the years in my quest to find one that didn't wake me up in the night with a banging headache and by the third night in we had both got the thickness of our pillows to just where we wanted them. It seemed like quite a lot of money to spend but we decided that with a 30 day money back guarantee we actually had nothing to lose. It was the best investment we have made in a long time.”

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Posted 8 years ago

“Topper is fantastic .Sleeping so much better ! Skin less itchy . Delivery spot on”

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Posted 8 years ago

“Good customer service. Delivery came when expected and all paperwork was helpful. The mattress protector is wonderful.”

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Posted 8 years ago

“We ordered a super kingsize wool topper which arrived promptly. Unfortunately the topper didn't suit us, but the Wool Room company were extremely understanding and had no hesitation in accepting it back. Thank you for your courteousness.”

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Posted 8 years ago

“I purchased a firm 9000 deluxe mattress which we did not like. We found it far too firm and uncomfortable. I contacted the Wool Room after 4 days to let them know that it was far too firm and was told it was not a problem and that a replacement one in medium would be delivered to us. We conform to the guarantee criteria of purchasing a new enhancer at the same time. The delivery was arranged for 11th November, the delivery company emailed on 10th November to inform us that the mattress had not arrived with them in time for delivery and they would re arrange delivery with us. I have not heard from the delivery company. I have contacted the Ipswich Wool Room on three occasions and do not hear back from them. I am disappointed in the service which I have been given and am concerned about the amount of time that has now passed and whether or not my guarantee will be honoured. I cannot at this stage recommend the Wool Room.”

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Posted 8 years ago

“I have recently purchased a DeLuxe Mattress Topper and DeLuxe All Seasons Duvet and found the quality of both to be superb and exactly what I wanted. My dealings with the Wool Room (by phone) have been a pleasure from start to finish, with the date of delivery given at the outset and their excellent carriers, Interlink Express, upating me regularly by text and giving me the delivery slot the night before. Both times the goods were delivered at the start of the hourly slot advised. If only more companies could be like this.”

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Posted 8 years ago

Good Afternoon Melanie, Thank you for taking the time to leave us your wonderful comments. We are so pleased to hear that you were satisfied with both the service which you received and the products. Many thanks, Katie at The Wool Room

Posted 8 years ago

“DELIVERY. Your courier service: -Monday morning 14th November, I had an email from you to say the parcel was on its way. - I had an email from the Courier to let me know the parcel would be delivered on Monday 14th November between 2 and 4 - Contrarily I had a different email and text from the Courier Service to say they hadn't actually received the parcel from you consequently instead the parcel would be delivered the next day, or at my convenience. I emailed the courier to arrange delivery on Wednesday 15th November. I carried on with my life and business. I had calls to make, leaving the house on Monday 15th in the morning - worked all day got home that night at 21:30. The parcel HAD been delivered that day, sometime. It had been left at the front door. It poured with rain all day. The box was wet and cold. The duvet was not in protective plastic. And although not damp was very cold having been left outside for I don't know how long. Not impressed”

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Posted 8 years ago

I sincerely apologise for the issues with the couriers Mrs Dolan, we will certainly pass on your feedback to them. Usually customers are able to arrange the best day and time of delivery directly with them, as you had done, but on this occasion the system failed. Many apologies again and if you wish to discuss the issues further please feel free to contact us. Best wishes Jackie. The Wool Room.

Posted 8 years ago

“Excellent company, good advice.”

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Posted 8 years ago

Thank you for your review Paula, we appreciate it. Best wishes The Wool Room

Posted 8 years ago

“Perfect! Absolutely love it.. even wore it to Tesco.. definitely will be recommending to others.... fast delivery too.. I just need few more in different colours...thank you..????????”

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Posted 8 years ago

Thank you for your review Diane, we appreciate your recommendation and will pass on the request for more colours!. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Prompt efficient delivery I was kept informed of the order including a times slot of between two hours of delivery. Lovely duvet regulates my temperature very well. Would recommend this company to anyone.”

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Posted 8 years ago

Lovely to get your feedback and your recommendation Anne, we appreciate it. Hope to see you again soon. Many thanks Jackie, The Wool Room.

Posted 8 years ago

“The information on the product was very good. The product in use, a duvet, is excellent. In the recent cold weather it has been proved to be warm and very comfortable. I am glad I made the purchase. Delivery was very quick, and the facility to change the delivery to a date I would definitely be in was truly very helpful.”

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Posted 8 years ago

Thank you for your positive comments Brian, We are so glad you are happy with your new duvet and hope to see you again soon. Best wishes

Posted 8 years ago

“Great products and excellent, fast service. I am a fan.”

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Posted 8 years ago

Thank you for your lovely review, its always good to have another fan!!, hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“very good delivery service, product good value for money , very happy with my purchase and I am enjoying a good nights sleep as a result”

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Posted 8 years ago

So glad to hear you getting a great nights sleep as a result of your new bedding Michael, we appreciate the feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Great service at reasonable prices. Purchased a pair of fox slippers for my daughter in law and she she is very happy with them. Delivered quickly great prices. Always worth a look at the site for gift ideas and for the things you need. Definitely have recommended my family to shop here.”

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Posted 8 years ago

Thanks for the recommendation Sue, as you say we do have lots of great gift ideas in our shops and on the website, we are so glad you daughter in law loved her slippers. Best wishes Jackie, The Wool room.

Posted 8 years ago

“Good web site,freat delivery,high quality product...satisfied customer”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave such positive comments. We are so pleased to hear that you love your product. Many Thanks, Katie at The Wool Room

Posted 8 years ago

“Duvet does regulate temperature and give a better nights sleep. Ordering and delivery good.”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us a review. We are so pleased to hear that you are sleeping better as a result of your new duvet. Many Thanks, Katie at The Wool Room

Posted 8 years ago

“I brought the Deluxe Wool Duvet - Super Light as I have tried the lightest duvet set you did last year and found it way to hot. I do from time to time suffer very badly with hot flushes and have found that this has helped me - though I do still have to thrown it off in the warmer months. I also bought a light wool throw and have been using it now that it is colder to add a bit of warmth and weight.”

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Posted 8 years ago

Our super light duvet is the equivalent of a 1-2 tog and is the lightest range that we do. We are glad though you are getting some use from your duvet in conjunction with the woollen throw. We appreciate your feedback , thank you. Best wishes. Jackie, The Wool Room.

Posted 8 years ago

“my husband and I felt so comfortable, as if we were sleeping on a cloud, my only concern is will it feel that way in 6 months time”

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Posted 8 years ago

“We ordered a medium single duvet for my wife, arrived as predicted, well packaged, and my wife has had 3 restful nights, sleeping better and warmer than under a down duvet”

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Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews