The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Sold me the product I was looking for.”

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Posted 8 years ago

Thank you for leaving your feedback Susan, we appreciate it . Best wishes Jackie, The Wool Room.

Posted 8 years ago

“I really couldn't believe the speed of delivery, ordered Christmas Day, despatched on the Wednesday and received as promised on the Thursday. The quality of the mattress topper is superb making our hard mattress so much softer and as others have said, my wife's painful hip in the morning have disappeared. As one who suffers from a heat overload during the night she has also noticed that her head stays much cooler on our new wool pillow. Very pleased.”

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Posted 8 years ago

So pleased to hear that you are happy with your purchase Graham and that your new topper and pillows are making a difference to your wifes quality of sleep. We hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“product very good”

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Posted 8 years ago

Lovely to get your feedback Raymond, thank you. The Wool Room

Posted 8 years ago

“Placed my order on their easy to use website. Plenty of communication and my order arrived exactly when I was told it would. One happy customer.”

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Posted 8 years ago

Great to hear that you are happy with your purchase, we hope to see you again soon. Best wishes

Posted 8 years ago

“Gorgeous throw, super fast delivery. Thank you.”

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Posted 8 years ago

Thank you for leaving your feedback, we are so pleased you are happy with your new throw. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Very friendly customer advice and the item was dispatched rapidly. I'm very pleased with the quality (Wool Baby Bedding Set). Our 22 month old has been sleeping much better since using the wool duvet. When our down duvets are up for replacement, we will certainly be buying from here again. Many thanks, Dave.”

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Posted 8 years ago

Thank you for leaving your comments Dave, great to hear your little one is sleeping bette, we hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Thank you for the speedy delivery of my wool topper- everything i expected excellent and will recommend to others. M.Johnson”

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Posted 8 years ago

We really appreciate your recommendation ,its lovely to hear that you are happy with your topper and we hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Great products all natural and good customer service. The wool duvets are excellent.”

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Posted 8 years ago

“The quit I ordered is a great product. i really like it. The delivery of it was a problem though. The delivery company said I was not at home when they tried to deliver it. The reason I was not at home was they tried to deliver to the wrong address! I eventually got the quilt two days later. I suggest the delivery company ask their drivers to check the address they are at before saying the customer is not at home.”

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Posted 8 years ago

I apologise for the issues you had with the courier company we use , we will pass on your feedback to them. I am glad though that you were pleased with your duvet when it did arrive with you. Many apologies again Jackie, The Wool Room

Posted 8 years ago

“The pillow I purchased was really lovely quality and the service was excellent. I ordered a few days before Christmas and it arrived 2 days later. A fabulous company to deal with and excellent products”

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Posted 8 years ago

Thank you for your feedback Veronica , great to hear you are pleased with your new pillow and that it arrived promptly for you. We appreciate your review. Best wishes Jackie, The Wool Room

Posted 8 years ago

“delivery as promised right before xmas all the way up to the islands. top quality. awesome service.”

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Posted 8 years ago

Lovely to hear that you are happy with the service your received from us, we so are glad you pleased with your purchase and hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Delivery was super quick. The duvet set came in Pretty bags. Now my little one is sleeping better, tossing less and very snuggly at night.”

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Posted 8 years ago

Thank you for taking the time to leave your review Rachel, its great to hear that your little ones sleep has improved...long may it continue!! Best wishes Jackie, The Wool Room

Posted 8 years ago

“My first time buying from the wool room and wont be my last. The quality of the duvet is very good and service fabulous. The week before Christmas and my order arrived in 48 hours.”

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Posted 8 years ago

Great to hear that you are happy with your purchase from The Wool Room Marion, we hope to see you again very soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Lovely product with speedy delivery. Very comfortable quilt and have noticed improved sleep quality under wool.”

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Posted 8 years ago

Thank you so much for your feedback, great to hear that your sleeping has improved as a result of your new duvet. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Very quick delivery, well packed and with clear washing instructions. The mattress topper has made the bed more comfortable and warmer (in the winter). It fits the mattress and so stays in position. Highly recommended.”

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Posted 8 years ago

Thank you so much for your recommendation Richard, great to hear that you are pleased with your new mattress topper. We hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Easy website”

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Posted 8 years ago

“The service is excellent. Delivery efficient. I have a duvet that I love. I also like the sustainable cruelty free aspect of the wool products. But latest order of two pillow - standard and luxury - I am disappointed. I find them hard with no 'give'. I have opened the luxury and shaken the wool and removed a small amount but still not happy. I sleep badly and was hoping this would help me sleep better. Just too 'solid'”

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Posted 8 years ago

I am sorry to hear that you are having issues with your new pillows. Our Deluxe pillows may be a better option for you as they are fully adjustable, the luxury pillows come in a pre-filled soft, medium and firm tension and are not designed to have the filling removed in the same way as the Deluxe pillows. Best wishes Jackie, The Wool Room

Posted 8 years ago

“Wonderful products, wonderful people, wonderful service.”

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Posted 8 years ago

Great to get your feedback Valerie, thank you for taking the time to leave your review. Best wishes Jackie, the wool Room

Posted 8 years ago

“Best nights sleep for a long time just moulds around you. Also have the mattres topper no more overheating just very good nights sleep.”

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Posted 8 years ago

Good Afternoon John, Thank you for taking the time to leave us a review. We are so pleased to hear that you are enjoying your wool bedding and that you are now sleeping more comfortably as a result. Many thanks, Katie at The Wool Room

Posted 8 years ago

“Great product and prompt delivery”

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Posted 8 years ago

Good Afternoon, Thank you for taking the time to leave us your comments. We are pleased to hear that you are happy with both the product and service which you received. Many thanks, Katie at The Wool Room

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews