The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I have had issues with mild night sweats and body heat fluctuations for several years after suffering with anxiety and depression a decade ago. I've had high quality down duvet but it didn't keep a stable temperature. My partner bought a Wool Room duvet and mattress topper a year back, and thinks very highly of them. She feels the cold and so needs almost the opposite qualities to me. So I have now bought a full set, including pillows. I can say that I was mildly skeptical that my sleep would be up to 25% better, and yet i do feel much more rested and ready for the new day when I wake. The mattress enhancer is soft and adds extra comfort as well as adding to the overall temperature control. And the pillows are wonderful too. I wanted the organic cotton covers as spending almost a third of life in bed, and the potential damage that agricultural chemicals can do to the human, I feel that is an important factor (a shame that all the Wool Room ranges don't have this as an option). I have added a silk pillowcase to the setup, and find that using the 300gsm provides ample warmth even during the winter months. I have given the second pillow and 200gsm to my 90 year old mum who has a single bed, and doubled over she finds the duvet wonderful. She wants a mattress enhancer to complete the set now. Thank you to Wool Room for having the vision to provide great quality from sustainable and reputable sources and help make lives better, all by sleeping on (and under) it.”

Helpful Report

Posted 8 years ago

So lovely to hear that you are having a better quality of sleep Ian, it is great for us to see the positive effect that our bedding can have on peoples lives and we really appreciate you leaving your feedback. We are very proud of our bedding and we are so glad that it has been able to be of benefit to you and your mum. Best wishes The Wool Room.

Posted 8 years ago

“Website was easy to use and order was processed quickly. The product I order exceeded my expectations. It is of high quality and I was extremely pleased that I now have a very comfortable nights sleep.”

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Posted 8 years ago

Thank you so much for your positive review Claire, we are so glad you are happy with your purchase and you are sleeping better as a result. See you again soon. Best wishes The Wool Room.

Posted 8 years ago

“Your wool bedding has literally transformed life. No longer do I woke up cold and clammy. Now always warm and snug! Wedding gifts and now baby cot sets to all my large extended family sorted! Would be 5* but your delivery system not v accurate! Th m you Wool Room. Good job!”

Helpful Report

Posted 8 years ago

Great to hear that you are happy with your new bedding Clare, they would certainly be a lovely gift to give, practical and beneficial!, we are sorry for the problems you have encountered with our deliveries but we certainley hope to see you again very soon. Best wishes The Wool Room

Posted 8 years ago

“My order was dispatched quickly and was well packaged too. The mattress topper is wonderful, so comfortable. I am still getting used to the Classic pillow which is higher and more firm than I am used to! I am hoping that it will flatten down in time!”

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Posted 8 years ago

Thank you for leaving your review Moira, we appreciate the feedback, Our Classic range of pillows is pre-filled to a medium tension so hopefully with time will feel much more comfortable. Best wishes The Wool Room

Posted 8 years ago

“Great service. Andy talked us through the product and our new mattress and wool duvet and pillows are fabulous. Thrilled to have a truly British product which lives up to being great!”

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Posted 8 years ago

We are so pleased that you got the advice you needed to make the correct choice for your new mattress and bedding...and as you say supporting British farmers is an added bonus. We hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Impressive service prompt delivery great product”

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Posted 8 years ago

Thank you for your feedback, we appreciate your comments. Best wishes The Wool Room

Posted 8 years ago

“Excellent product great service”

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Posted 8 years ago

Thank you for leaving your review Paul, we appreciate it . Best wishes The Wool Room

Posted 8 years ago

“Ecstatic, I ordered on the 9th and took delivery on the 10th. Faultless transaction, and brilliant product.”

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Posted 8 years ago

Thank you so much for your feedback Catherine, we are so pleased you are happy with your purchase , we hope to see you again soon. Best wishes The Wool Room

Posted 8 years ago

“great product and fast delivery”

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Posted 8 years ago

Thank you for leaving your review, we appreciate the feedback. Best wishes The Wool Room

Posted 8 years ago

“Excellent service and prompt delivery. Delighted.”

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Posted 8 years ago

Lovely to hear you are happy with your purchase Sue, we hope to see you again soon. Best wishes The Wool Room.

Posted 8 years ago

“Super fast delivery, lovely, soft mattress topper, my other half has at last stopped grumbling about the firm mattress we have for my bad back... And I'm not waking up with major hot sweats! So glad I bought this!”

Helpful Report

Posted 8 years ago

The toppers are wonderfully comfortable and will certainly soften a firm mattress but will still give the temperature regulation that wool is known for. Great to hear that you and your other half are sleeping better as a result and we hope to see you again soon. Best wishes Jackie , The Wool Room

Posted 8 years ago

“I sleep better, pre wool bedding I used to average four to five hours sleep a night. Since using a wool mattress topper wool pillow and wool duvet I now sleep for six to seven hours a night. I often used to wake to find myself soaked in sweat laying on a sheet that was not just damp but really wet. That has not happened since I started to use wool bedding. I can not praise Wool Room bedding too highly.”

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Posted 8 years ago

We are so pleased that the temperature regulating properties of our wool bedding are making a difference to your quality of sleep Peter. It really is a wonderful fibre and much underused. , we appreciate your recommendation and hope to see you again soon. Best wishes The Wool Room.

Posted 8 years ago

“Very quick delivery, well wrapped. Duvet well made, sits well in cover and on the bed. I will write a review of product when I have had it in use for a longer period to give a considered review. Very happy with the service.”

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Posted 8 years ago

Thank you for your review Pauline, Great to hear that you are happy with your purchase so far!!, we appreciate your feedback. Best wishes Jackie, The Wool Room .

Posted 8 years ago

“Delivered completely the wrong product first time round. Second time round, inadequate packaging was used, the seal did not hold and the items arrived in a soiled condition.”

Helpful Report

Posted 8 years ago

We are so sorry that you have had issues with the deliveries from us, I am concerned to hear that you received your replacement delivery in such a poor state. If you would like to phone our Head Office on 01780 461217 and we can arrange an exchange of the damaged items. Apologies again The Wool Room.

Posted 8 years ago

“Prompt delivery and we love the wool duvets.”

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Posted 8 years ago

Lovely to have your positive comments Carolyn, we hope to see you again soon. Best wishes The Wool Room.

Posted 8 years ago

“Very helpful staff. Very prompt delivery. Very good nights sleep. Very happy customer.”

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Posted 8 years ago

We appreciate your comments Ann, we are so pleased that you are happy with your new bedding and that you are sleeping better as a result, thank you for your feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“The wool room made me happy through their prompt and efficient service. Communication between the wool room and myself kept me well informed with regards to my deliver date and time. And thank you for the cozy nights I am now experiencing due to my double duvet.”

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Posted 8 years ago

Thank you for taking the time to leave your review, we really appreciate your positive comments, we hope to see you again soon. Best wishes The Wool Room

Posted 8 years ago

“Over the last few years, I have bought several wool duvets and pillows and have found them to be excellent. Some have been bought as gifts and they have been much appreciated. The quality is good and so beneficial to allergy sufferers. The information provided on the website is extremely helpful so I have no hesitation in recommending WoolRoom products. The ordering procedure is easy and delivery is first class, just a matter of days.”

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Posted 8 years ago

Lovely to have your recommendation Lorraine, we are so pleased you found the information on the website useful and as you say our bedding is superb at benefiting people suffering from allergies...and all our bedding is approved by Allergy UK. Thank you for leaving your review, we hope to see you again soon. Best wishes The Wool Room

Posted 8 years ago

“Prompt service , top quality product”

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Posted 8 years ago

Great to get your feedback Michael, thank you for leaving your review. Best wishes The Wool Room.

Posted 8 years ago

“Good telephone advice and extremely quick delivery. Kept well informed of delivery time. The product has only been on for a week so it would need longer for an accurate review. So far it does the job. Good and easy to fit. Makes the bed more comfortable and appears good in terms of temperature controle. I will be very happy if this continues with time and throughout the seasons.”

Helpful Report

Posted 8 years ago

Thank you Vivian for taking the time to leave your review. I am sure that as the months goes on it will confirm to you the benefits of the temperature regulation, it will work with your body throughout the year to deliver a comfortable nights sleep. we are so pleased you are happy with your purchase and hope to see you again soon. Best wishes The Wool Room.

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews