The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“I was impressed with the speed of delivery of the mattress topper. It was ordered on Sunday and arrived Tuesday afternoon within a (much appreciated) one hour delivery spot. The mattress topper is great. My husband and I have carried out extensive and expensive research into the perfect mattress and topper arrangement. We have recently bought a Tempur Cloud 27 mattress which is comfortable. It can become very warm in the night however and the surge in temperature was waking me up. The topper was purchased to provide an additional layer of comfort and to regulate our body heat. It is perfect for that and is very snuggly. The only problem is that I now want to buy the All Seasons Wool Duvet....will have to save up!”

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Posted 8 years ago

Great to hear that your new topper has managed to counteract the effects of your Tempur mattress Julie, wool is far superior to any other material in regulating temperature so it is good to hear that you are getting a better nights sleep and giving you a greater level of comfort., we hope to see you again soon for your new Duvet!! Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Products beautifully made and most comfortable. Service excellent.”

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Posted 8 years ago

Thank you so much for your feedback Frances, we are so glad you are happy with your purchase, we hope to see you again soon. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“We bought our first bedding from the Wool room in 2011. We saw the products at the Southport flower show are were favourably impressed. We have not been disappointed and have slept well since. So we had no hesitation recently when we needed new pillows and a mattress protector. Delivery was arranged within a few days and the driver arrived well within the arranged time scale.”

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Posted 8 years ago

Great to hear that you are happy with the products you have purchased with us , we are so glad you have been loyal customer since the early days of The Wool Room. We hope to see you again soon. Best wishes Jackie , The Wool Room.

Posted 8 years ago

“very efficient service with a very good product.Now have a very comfortable bed.”

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Posted 8 years ago

Thank you Michael, we are so pleased you are happy with you new bedding and we hope to see you again soon. Best wishes Jackie, The Wool Room

Posted 8 years ago

“My journey into sleeping with wool-based products began with the search for a new mattress. It transpires that even premier manufacturers such as Vispring recommend using a topper for both extra comfort and to ensure longevity and even wear of the mattress. Having ordered said mattress, with a waiting period of four to five weeks, my wife and I decided to buy a topper straight away with the idea of making the old mattress more comfortable during the wait. Vispring’s topper is £800 for kingsize, so we began the search for an alternative. I’m extremely pleased to say we stumbled across the Woolroom and that we purchased a topper from them. It upheld all of the claims made, proving to be comfortable and temperature regulating, and provided the best night’s sleep we have had in many years. So impressed were we that we decided to purchase a light-weight luxury duvet and luxury pillows, and as the cost of the package was not much extra, went for a set that included the mattress protector. The duvet has added tremendously to the comfort levels, with the bed being toasty within seconds but not getting too hot as the night passes by. Turns out too that I was suffering from dust-mite allergy; thanks to these wonderful wool products the bunged up feeling and sniffles have almost completely gone. The pillows took a little getting used to, feeling kind of lumpy, but plumping up as instructed and removing a little of the wool has rectified that initial issue. I do however feel that the pillows could be slightly better than they are. Although the quilted outer is much better than similar products I have looked at, I would like it to have a thicker depth to the padding, more like the topper. Therein, the loose wool interior would be less impacting on my obviously delicate skull. So how about it, Woolroom? How about an extra thick padded layer on the pillows? If you decide to give it a go, send one my way; this satisfied customer will gladly be a guinea pig.”

Helpful Report

Posted 8 years ago

Thank you for leaving your comments David, we are glad that your research brought you to us!. As you say wool is great for regulating temperature and also helping with any allergies (known or unknown!!)...I will put your suggestion for an extra padded pillow to our product development team, you may be lucky!. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Lovely products. Top quality. Really happy. Sleeping better. Ticked all the boxes for me.”

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Posted 8 years ago

Thank you so much Jackie, great to hear you are happy with your new bedding and that you are enjoying a better nights sleep, we hope to see you again soon. Best wishes Jackie , The Wool Room.

Posted 8 years ago

“We are delighted with our mattress topper, and are definitely sleeping better.”

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Posted 8 years ago

Thank you so much for leaving your review Polly, we are so glad you are getting a better nights sleep with your new topper. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Duvet more or less stays in place during the night, no complaints. Pillow is soft and comfortable.”

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Posted 8 years ago

We appreciate your review, thank you for your comments. Best wishes The Wool Room

Posted 8 years ago

“Very good products, customer service and delivery. Excellent all round!”

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Posted 8 years ago

Thank you for leaving your review Claire, we appreciate your comments. Best wishes Jackie

Posted 8 years ago

“Purchased both the mattress topper & mattress protector after reading the advice on 'the wool rooms' website & have to say what a difference it's made. My rather firm & uncomfortable mattress is now much softer to sleep on. I would have given 5 stars but taken a point off as both items had faulty stitching. However, i have to say customer service were fantastic & delivered a new set two days later. One slight concern i'd like to raise, is that the delivery man asked a total stranger if she could sign & deliver them.............. Seems he couldn't be bothered to get out of his van & deliver them himself, fortunately she was an honest lady & brought them to my door.”

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Posted 8 years ago

“They are a very helpful company, with good products and good delivery service.”

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Posted 8 years ago

Thank you so much for leaving your review, we appreciate your feedback. Best wishes Jackie, The Wool Room.

Posted 8 years ago

“Every person I have spoken to has been so helpful and caring. I had problems with the duvet covers I had as they were all too small! I got patient advice and I felt I was important to them.”

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Posted 8 years ago

Thank you so much for leaving your feedback, we are so glad that you got the advice that you needed from our customer service team, we are always more than happy to give out information relating to products, we appreciate your comments and hope to see you again soon. Best wishes Jackie

Posted 8 years ago

“absolutely fantastic product. It transformed my sagging bed. Excellent prompt shipping too. Thanks!!!”

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Posted 8 years ago

Thank you so much for your lovely comments, we are so glad you are now getting the best out of your bed, we appreciate your feedback. Best wishes The Wool Room.

Posted 8 years ago

“Loving my new deluxe wool pillow I had to take some of the wool out to make lower for my needs.......but getting a super nights sleep. Definitely would recommend that everyone gets a wool pillow they are a must!”

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Posted 8 years ago

We are so glad you are pleased with your new Deluxe pillow Ruth, thats the great thing about the deluxe range..you can adjust the filling to suit your specific support needs. Thank you for your feedback, we appreciate your comments . Best wishes The Wool Room

Posted 8 years ago

“We were very impressed with the speedy delivery of the wool under blanket we ordered.”

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Posted 8 years ago

Thank you so much for leaving your feedback, we really appreciate your review. Best wishes The Wool Room

Posted 8 years ago

“Good product, good price and very quick delivery once ordered. We are very happy with our woollen mattress topper and together with the wool filled duvet which we have had for some while now (purchased from Marks and Spencer) has made our bed super cosy. WOuld have no hesitte to recommend this company.”

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Posted 8 years ago

Thank you for your recommendation Judy, we are so glad you are happy with your new topper and we hope to see you again .....when you are ready to replace your Marks and Spencer duvet!!! Best wishes The Wool Room.

Posted 8 years ago

“Great products combined with excellent service and delivery could not fault it.”

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Posted 8 years ago

Thank you Steve , we really appreciate your positive comments. Best wishes The Wool Room

Posted 8 years ago

“Super, good quality, woolly products. I bought the deluxe wool mattress protector and classic pillow, both of which I can recommend. After continued use over a period of time the pillow become flatter, but washing in specialist wool detergent brought it up as soft and fluffy as new.”

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Posted 8 years ago

Thank you for leaving your review, we are pleased that you are happy with your new duvet and pillow. We would not recommend that the Classic pillow be machine washed (it is dry clean only) but it is lovely to get your feedback. Best wishes The Wool Room .

Posted 8 years ago

“Products are excellent and delivery was quick (although it was a bit confusing, as I got a message saying the items wouldn't be delivered on the specified day - followed by the items being delivered that afternoon! maybe an area to work on...)”

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Posted 8 years ago

Thank you for your comments Su, we are sorry for the slight issues with the couriers delivery schedule but we are so pleased that you are happy with your purchase. Best wishes The Wool Room.

Posted 8 years ago

“Excellent mattress, topper and service. Best sleep for years.”

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Posted 8 years ago

Thank you so much for leaving your positive comments, great to hear that you are getting a better nights sleep as a result of your new mattress and topper, we hope to see you again soon. Best wishes The Wool, Room.

Posted 8 years ago

The Wool Room is rated 4.8 based on 5,164 reviews