The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

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“Item arrived very promptly as stated. It was a gift for my daughter, and she is really enjoying her new wool duvet.”

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Posted 10 years ago

“Have been in the shop in Morpeth lovely staff. But got pillow and rug on line prompt reply and quick delivery. Thank you”

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Posted 10 years ago

“I tried Wool Room's wool duvet and mattress cover last Winter and I was thrilled with both the quality of the products and the difference it makes to my sleeping. I have now got several different weights of duvets, mattress covers and pillows and I intend to carry-on gradually replacing all of our bedding. Mail order is quick and efficient, items are beautifully made and I love having the individual bags to store quilts in. Well done on an excellent product. CC from Cornwall”

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Posted 10 years ago

“We bought pillows, all season duvet and mattress cover. The pillows are great - a bit lumpy at first, but I've got used to them and their very comfy now. The mattress protector is brilliant, I don't even notice it. My problem is with the all-season duvet. It's a little too stiff, being two duvets, and so every night it rotates inside the duvet cover and the poppers unpop. I find myself having to shake it out every night to get it to straighten, otherwise it's ridiculous and gets stuck. I think if was just one duvet, it would be fine, so we wish we'd just bought the warmest one. However, on the allergies. My husband would sneeze every morning without fail non-stop, but this has stopped since having the wool duvet, pillows, etc. Definitely sleeping better and we're warm enough.”

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Posted 10 years ago

Dear Customer, we're so glad to hear that our bedding is helping with the allergies. I wanted to write a quick not to reassure you that the duvets do soften up with time. When they're brand new they're full of combed layers of wool, with use this wool will relax and hopefully prevent further movement inside your duvet cover. Also with this softening, the duvet will mould around you a little better which tends to help the duvet feel that little bit warmer. We hope you'll continue to see improvements in you sleep. Kindest Regards, The Wool Room team!

Posted 10 years ago

“Delivery prompt but unfortunately the van driver absolutely reeked of cigarette smoke , which was very off putting! I was worried for the contents of my package, but fortunately all was well as the duvet was well wrapped and inside its own fabric bag. Loving the wool duvet in (approx) tog 9, after two weeks use. We are very warm and snug under this duvet but not waking up sweaty as I did with a goose down duvet. The weight is lovely. You are aware that there is something relatively substantial over you, but it is not too heavy, somehow giving the impression of comforting. Some people have commented on smell. There was a faint smell of lanolin for a few days, certainly not unpleasant and now disappeared. Perhaps pop outside for a few hours in fresh air if concerned.”

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Posted 10 years ago

“I ordered the superwarm duvet as I feel the cold in the winter. I had no problems with ordering and delivery but am very disappointed with the product. It is a flat pad of wool inside the duvet that is not very thick and weighs very little. It is impossible to 'snuggle' under it and it does not keep me warm enough. I had to put a quilted bedspread over the top so I could sleep, which rather defeats the breathability/body temperature regulation benefits. I expect it will be fine for summer use.”

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Posted 10 years ago

“The pillows are great ' they do what they say' in the description, keep you cool, can't wait to try the mattress topper.”

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Posted 10 years ago

“Fabulous service, speedy and excellent quality! No more damp bedding. Will purchaseire. Thank you so much!”

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Posted 10 years ago

“This is the best service I have had from an internet company, just two days from order to receiving my goods. My wool duvet and bedding set are absolutely wonderful, warm, cosy and beautifully made. They came packed in lovely bags too, which are very useful for packing other bedding in. Thank you Wool room I have sent your details to friends and I can't recommend you highly enough. Betsy Gibson”

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Posted 10 years ago

“Good price and good product. But the delivery company used really made this stand out from other orders. I received an email with a time-slot on the day of delivery which allowed me to get out and walk the dog. Very much appreciated.”

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Posted 10 years ago

“We wouldn't sleep under any other kind of duvet now as everything else gets too hot. The wool keeps us at the right temperature. I find the pillow goes a bit flat though. One thing I wish is that you would get rid of the smell of the lanolin before the products leave the factory. I have a very strong sense of smell and my flat smells like a sheep for weeks after I have received anything from you. I recently bought one of your cot bed duvets for my grandson - he hasn't used it yet but it will be a great next step from his merino sleeping bag. But I had to wash it three times to get rid of the smell.”

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Posted 10 years ago

“We have bought wool pillows and a duet. Best nights sleep in years. Wish we had bought them sooner”

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Posted 10 years ago

“I'm really pleased with the toppers I bought and they were delivered very promptly.”

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Posted 10 years ago

“An excellent company to deal with!”

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Posted 10 years ago

“We are delighted with our wool duvet its the best we've ever had. It's all you say it is and more. We will never go back to those synthetic horrors again.”

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Posted 10 years ago

“I ordered the double medium wool duvet which arrived really quickly and has been an absolute joy to sleep under, light but very warm. I will order another one in time as I feel they are the best duvets from every point of view.”

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Posted 10 years ago

“Really soft thick mattress protector, adds a layer of comfort to the bed. And the lovely deep skirt fits perfectly over our mattress. No complaints.”

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Posted 10 years ago

“The service I received from the Wool Room was excellent, with my order arriving two days after I placed my online order. I am delighted with the all seasons duvets and the mattress protector, which are all well made and have a good feel. I only need the 'summer' duvet at the moment as this November is mild and the duvet keeps me snug without overheating while the mattress protector is a delight. I am generally sleeping more soundly as is my husband. Excellent products.”

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Posted 10 years ago

“Great product, great service, thanks.”

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Posted 10 years ago

“Excellent and fast service, with delivery in the advised time frame. Our mattress protector is excellent. Very happy all round”

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Posted 10 years ago

The Wool Room is rated 4.8 based on 5,164 reviews