The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The wool throw is absolutely beautiful and reached all my expectations and the pillows are wonderfully comfortable.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are pleased to hear you are sleeping well with the new bedding. Best wishes, Gemma Woolroom

Posted 7 years ago

“So lovely to be comfortable in bed rather than fluctuating between hot and cold. Having bought all the bedding (except mattress) we are really pleased. We saw this as investing in a good nights sleep which is so important to health and so much cheaper than health insurance or a holiday!”

Helpful Report

Posted 7 years ago

Thank you for the lovely feedback, we are really pleased to hear you are comfortable and sleeping well with your new bedding. Best wishes, Gemma Woolroom

Posted 7 years ago

“Very prompt response to a query - and well handled”

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Posted 7 years ago

Thank you, we are pleased to hear you are happy with the service we have provided. Best wishes, Gemma Woolroom

Posted 7 years ago

“Excellent product, as described. No fuss, good delivery. Will definitely come back again for further products in the future. Thank you so much.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are pleased to hear you are happy with your order and would come back to us. Best wishes, Gemma Woolroom

Posted 7 years ago

“Extremely happy with my wool topper. Couldn’t be more comfortable!”

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Posted 7 years ago

Thank you for your feedback we are really pleased to hear you are comfortable and sleeping better. Best wishes, Gemma Woolroom

Posted 7 years ago

“First of all, I wanted to congratulate you on your very prompt delivery. I ordered around 2330 on Monday night and the duvet was with me on Wednesday at 1030 via DPD courier. Love DPD, they always keep you informed. Now for the duvet. Very well made, beautiful stitching which keeps the wool in place. Took me some time to get used to the feel of the duvet. It is thinner than my hollowfibre 4.5 tog yet it is dense. It lies on you rather than cocoons you which also takes some getting used to. My main reason for purchasing was because I was waking 6+ times each night feeling hot under a 4.5 tog Ikea duvet. Now, I’m at that time of my life when I could have a hot flush in an igloo so I knew the Woolroom duvet was not going to stop the flushes but now I’m only waking 2 or 3 times and I seem to cool down quicker and get back to sleep faster. Now, I love the feel of the duvet – it’s not soft and fluffy but solid and comforting. It’s not heavy it’s just not like candy floss if that makes any sense. The nearest thing I can describe it to is the feel of several wool blankets. Am so pleased I took the plunge and purchased as the price is very reasonable compared to others on the market and was slightly concerned about the quality. Am delighted with my purchase. It is great to have a natural product and get rid of the hollow fibre. Thank you to Woolroom. I wish you every success. Oh, PS – how about making smaller comforters which could go in dogs’ beds or even dogs’ beds? People love to spoil their animals.”

Helpful Report

Posted 7 years ago

Thank you so much for the wonderful feedback we always love to hear that our customers are sleeping better and in turn feeling better from a good nights sleep. We aim to keep things really natural so you wake feeling refreshed even if you are having some waking in the night. Thank you once again :) Best wishes, Gemma Woolroom

Posted 7 years ago

“Fantastic and speedy service. Top quality products”

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Posted 7 years ago

“The wool pillow is divine to rest my head on. Soft, supportive yet so lightweight. It arrived encased very attractively in a natural cotton bag, with full and clear instructions concerning the preparation of the wool filling prior to use. Really lovely product and I have had several nights sleeping happily on it so will be recommending it to relatives and friends!”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are really pleased to hear you are comfortable and sleeping well. Best wishes, Gemma Woolroom

Posted 7 years ago

“Great customer service, speedy delivery, quality product and an amazing sleep!”

Helpful Report

Posted 7 years ago

Thank you, we are pleased to hear you are happy with your order and sleeping well :)

Posted 7 years ago

“Good website, product arrived very quickly with detailed delivery info and time slot also options to suit your preferences for delivery also very well packaged . I ordered a double mattress topper and two pillows which came with their own cotton reusable bags ,very nice! exceptional quality items . I am very pleased with the products and the service would definitely recommend to friends and family.”

Helpful Report

Posted 7 years ago

Thank you for the feedback and recommendation! We love to hear our customers are sleeping better and are waking feeling refreshed. Best wishes, Gemma Woolroom

Posted 7 years ago

“I love my new woolly pillow. I have had dreamy sleep since the first night.”

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Posted 7 years ago

Happy snoozing :)

Posted 7 years ago

“The duvet is fantastic, so comfortable. Delivery was so quick.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are pleased to hear you are sleeping better and feeling the benefits of sleeping with wool. Many thanks, Gemma Woolroom

Posted 7 years ago

“All the products I have purchased have been excellent, the mattress protector the only issue is I feel the apron is a bit too big for our mattress I would have preferred a tighter fit. Having said that the top is excellent just wish you did a more shallow apron.”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are sorry to hear you have a lot of additional fabric on the apron. We have made them slightly more generous to accommodate the slightly thicker mattresses (our own mattresses are very deep) but hopefully it all fits snugly under your mattress and you have little movement. Many thanks, Gemma Woolroom

Posted 7 years ago

“Blown away by the quality of product Very speedy delivery to Chanel islands Beautifully packaged No faults at all!!! Had to email all the above immediately to the wool room”

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Posted 7 years ago

Wow thank you for the amazing feedback we are so pleased to hear you are happy with your order and enjoying the gift of sleep! We hope to hear from you soon :) Best wishes, Gemma Woolroom

Posted 7 years ago

“Quality products with excellent service and communication”

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Posted 7 years ago

Thank you, we are pleased to hear you are happy with your order. Best wishes, Gemma Woolroom

Posted 7 years ago

“My mattress protector was delivered quickly & presented nicely.”

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Posted 7 years ago

We are pleased to hear you are happy with your order, thank you for the feedback. Best wishes, Woolroom

Posted 7 years ago

“Beautiful Duvet , came in cotton bag . Lovely quality and snuggly warm . Very happy with my purchase . Will be buying more . Great service . Thankyou very much . F Hamilton.”

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Posted 7 years ago

Happy snuggling :)

Posted 7 years ago

“Very professional.”

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Posted 7 years ago

Thank you :)

Posted 7 years ago

“Able to order online and on phone and great customer service”

Helpful Report

Posted 7 years ago

Thank you for the feedback, we are pleased to hear you are happy with your order. Best wishes, Woolroom

Posted 7 years ago

“We started with a wool duvet which was wonderfully light and slim- much easier to wrestle into the superking cover. We were impressed enough to try wool pillows - a great success so far - and then we were tempted by mattress toppers which are so comfortable and soothing that we have reordered for our guest bed. We like the eco-friendly credentials and the beautiful presentation in packaging but mostly it is about blissful comfort.”

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Posted 7 years ago

The Wool Room is rated 4.8 based on 5,164 reviews