The Wool Room Reviews

Name: The Wool Room
Address: Unit 4/5 Woodside Farm Industrial Estate, Ketton Rd Empingham Rutland, Leicester
Rating: 4.77

4.8 Rating 5,164 Reviews

95 %

of reviewers recommend The Wool Room

Company Reviews

Product Reviews

Metrics

4.8

Based on 5,164 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Email, Live Chat

The Wool Room 5 star review on 19th January 2020

Anonymous

Anonymous // 01/01/2019

Filter: Rated 5 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We needed something to add comfort to a good but very firm foam mattress in my flat in France. I chose a deluxe wool-filled mattress topper from The Wool Room. They offered my european king size, from stock and at a good price, and they had no trouble arranging to despatch via their courier for delivery in France the day after my arrival. The package turned up exactly as planned, was well packed and, best of all, made all the difference to our comfort. I can really recommend this product, the price and the service from The Wool Room.”

Helpful Report

Posted 9 years ago

Thanks for leaving us this review, Alan. We're so glad that you're happy with your new topper and indeed the service that you received. Here's hoping you have many great nights sleep with your topper. Kind regards, Adam The Wool Room

Posted 9 years ago

“Purchased classic lightweight wool duvet. Extremely pleased. Fast delivery. Exactly as described. Would definitely use again. Try them I don't think you'll be disappointed.”

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Posted 9 years ago

Thanks for leaving us this review, Kim. We're so glad that you're happy with your new duvet and the service received. Kind regards, Adam The Wool Room

Posted 9 years ago

“Good product. Good service”

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Posted 9 years ago

Thanks for taking the time to leave us this review, Calum. We're so glad that you're happy with the product and service received. Kind regards, Adam The Wool Room

Posted 9 years ago

“I've now purchased two mattress toppers and a duvet from The Wool Room and have been really pleased with the products and the service. The toppers are the most comfortable I've slept on (and I've tried a few as I suffer with back pain). Hoping to buy the warm (winter) duvet next.”

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Posted 9 years ago

Thanks for taking the time to write this review, Susan. We're so glad that you're happy with the products and indeed the service you've received with all of your previous orders. Kind regards, Adam

Posted 9 years ago

“Quality and service was fantastic. The wool mattress protector has helped with the problem I was having with overheating at night.”

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Posted 9 years ago

Hi Suzanne, Thank you so much for your great feedback it really is appreciated. We are so pleased to hear you are now sleeping better.. Best wishes, Kate The Wool Room

Posted 9 years ago

“We love our new bedding. We bought a mattress topper, pillows and the extra light quilt and have no regrets whatsoever. I was suffering from disturbed sleep due to night sweats before we took the plunge and spent, what is for us, quite a large amount of money on your products. After a couple of weeks much improved sleep I believe it is money well spent.”

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Posted 9 years ago

Good Afternoon Julia, Thank you for taking the time to leave a review. We are so pleased to hear that you are happy with your bedding and that your sleep has improved. Thanks, Katie

Posted 9 years ago

“I ordered a duvet and mattress protector I cannot speak highly enough about the quality of the products. They have both stopped my night sweats too! speedy delivery as well”

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Posted 9 years ago

Good Afternoon Cathy, Thank you for taking the time to leave a review and your lovely comments. We are so pleased to hear that you are sleeping more comfortably. Thanks, Katie

Posted 9 years ago

“My husband and I bought this topper for added comfort on our firm mattress and we are delighted with it - very comfortable!”

Helpful Report

Posted 9 years ago

Hi Patricia, We are so pleased you are delighted with your topper, thank you for leaving your positive review. Jackie, The Wool Room

Posted 9 years ago

“Really good quality. The duvet is amazingly warm for its thickness! The mattress cover has taken the edge off our quite firm mattress brilliantly. Pillows great too. Arrived within 24hrs of ordering. Glad I spent the money!”

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Posted 9 years ago

Hi Tom, Thank you so much for taking the time to leave us this review. It's great to hear that you're enjoying your new bedding. Our Mattress protectors have 250 gsm of platinum certified British wool so this does give extra comfort as well as being 100% natural. Thanks once again, Kate The Wool Room

Posted 9 years ago

“My husband is on hormone and radio-therapy treatment for prostate cancer, and has had horrendous night sweats (pretty common) and has been much easier on a wool mattress cover, it really helps. Also I have severe, chronic spine problems requiring spinal surgery, and I have found the wool mattress cover does help give me a nights sleep.”

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Posted 9 years ago

Hi Sara, Thank you for taking the time to leave your review, we are so pleased that your purchase is helping make life a little easier during the very difficult times you and your husband are going through at the moment. We appreciate the feedback. Jackie, The Wool Room

Posted 9 years ago

“These are wonderful products, we have bedding and pillows and have never slept better.Quite simply wool is the best material to use and The Wool Room is a company in which we have total trust to give us a good night's sleep.”

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Posted 9 years ago

Hi Richard, Thank you so much for your great feedback it really is appreciated. We are so pleased to hear you are now sleeping better, wool is scientifically proven to give you a longer, deeper and more fulfilling nights sleep. Thanks again and best wishes, Kate The Wool Room

Posted 9 years ago

“Excellent product, customer service and delivery”

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Posted 9 years ago

Thank you Alasdair for your great feedback, Kind regards, Kate The Wool Room

Posted 9 years ago

“We have a very light duvet(150gsm) .Wefind it a bit warm some nights but we are not covered in sweat as we used to be under a 1 tog non wool duvet.”

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Posted 9 years ago

Thank you for taking the time leave your feedback Mr Smith, we appreciate it. Jackie, The Wool Room

Posted 9 years ago

“Excellent nights sleep under new duvet, does exactly what jt says, not too hot, not too cold.”

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Posted 9 years ago

We are so pleased you are happy with your new duvet Ruth, wool really does have amazing natural properties that enables superior temperature regulation. Thank you for your feedback. Jackie, The Wool Room.

Posted 9 years ago

“Only just started useing my deluxe 1-2 tog which I purchased to use in my caravan, weather not hot yet so cannot comment how they will be when we get hot summer nights. Overall I am very pleased with the qaulity ànd they are very light. Looking to purchase one for my son later in the year ready for the winter months”

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Posted 9 years ago

Hello Sandra, Thank you for taking the time to leave a review. We are glad to hear that you are pleased with your duvet. If there is anything else that we can help you with in the future, please do not hesitate to contact us. Thanks, Katie

Posted 9 years ago

“Purchased a mattress topper and pillows. Really pleased with the quality and the comfort. Delivery was very prompt.”

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Posted 9 years ago

Hi Maureen, Thank you for taking the time to leave us this review, We are pleased to hear that you are pleased with the quality our products and the service. Kind Regards, The Wool Room

Posted 9 years ago

“I bought the full bed set as I decided to change how I spend my nights, ie sleeping as opposed to lying hot, bothered and wakeful. I ordered the light duvet and tried it for a week and decided along with my husband that the super light duvet was probably more what we wanted. The exchange was done in 24 hours and I could not have had better service from your very helpful team at the Wool Room. I'm sleeping better and I highly recommend the products.”

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Posted 9 years ago

Hi Rosemary, Thank you for taking the time to write this review. We are pleased to hear that you are happy with the products, the service and the speed of exchange. Kind Regards, The Wool Room

Posted 9 years ago

“Meets the promises made, I am a convert to wool now”

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Posted 9 years ago

Hi Myra, Thank you for taking the time to leave this review. We are glad to here you are happy with your purchase. Kind Regards, The Wool Room

Posted 9 years ago

“The best bedding we have had. The duvets are excellent at keeping you warm in winter and with the all seasons they are also excellent in the summer. The pillows are also very good as you can up or remove wool according to your comfort and fluff up the wool inside whenever you wish.”

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Posted 9 years ago

Hi Wendy, Thank you for taking the time to leave this fantastic review. We are glad to hear that our bedding is the best you've bought. Furthermore we are glad to hear that you like the fully adjustable deluxe pillow. Kind Regards, The Wool Room

Posted 9 years ago

“I can sleep comfortably again! I was originally looking only for a new pillow as I have a degenerative neck condition and have tried all sorts of pillows over the past couple of years that turn out not to be suitable. The wool pillow I now have is amazing - supportive but comfy. In the end I took the plunge and bought the pillow as part of a bedding set including a matress protector and all season duvets. I haven't been disappointed. The matress protector is unbelievably comfortable (I can put off buying a new mattress for a while) and does help me sleep better, and it also seems to cope with the night sweats :-) The duvets are light in weight and have a much nicer feel than the man-made fibres I've been using. I thoroughly recommend The Wool Room. Plus, they turned up in two days within the 1 hour delivery slot time.”

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Posted 9 years ago

Good Afternoon Ms X Meridian, Thank you very much for taking the time to leave us a review and your lovely comments. We are so pleased to hear that you are happy with your bedding set and that the pillow has made things more comfortable for you. Thank you once again. Katie, The Wool Room

Posted 9 years ago

The Wool Room is rated 4.8 based on 5,164 reviews